On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...Adrian Brown
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good service you kept us up to date with our delivery and you staff were very helpful l thanks
...margaret jones
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Came on time and at a competitive price. ...Stuart Nardone
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Excellent service. Prompt delivery. Good vlue. ...B J Swindells
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Excellent, kept me informed, would recommend ...Sean Garton - Paragon Management Services
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Service was impeccable - could not ask for a better service.
The item I wanted was organised when I wanted it and it was available for collection locally saving me any delivery charges.
Your staff took the trouble to find the item and arrange for the collection locally.
Bathroom and kitchen works are complete now but if you sell televisions please let me know!!
Regards ...peter balls allenbuild.co.uk
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Seems to be working and good quality. Friendly delivery. Have had no problems with ordering with you, thanks. ...Nannette Innocenti
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Great service, part received as expected, very favourable price comparing to other im not trade suppliers. The website is very clear, simple and fast... which is fantastic to see these days.
Many thanks ...Darko Longin
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I was really impressed with the help received from customer services and the excellent next day delivery. Thank You ... Marie Bullivant
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Good price, long wait for goods. Updated often why the goods were delayed. ...David McColl
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