|Thank you for ensuring that I got the parts before Christmas due to the parts being out of stock.
However I would not have ordered from you if your website had told me that you were out of stock when I placed the order!!! I had to pay the shipping to get the parts on time.
Customer support was great!
Miss-leading customers at point of order first class!!
Oppertunaty of a repeat order from me...........nil!!! Priceless!!!!
|MyTub customer service was excellent. Kept informed very regularly of status of my order and it was delivered when they stated. Would definitely recommend.
|A very good service, delivery exactly as planned. The response and comunication is good, but best of all is the friendly and knowledgeable response to all telephone querie. Prices are good and would certainly recommend My Tub to all, Great service.
|Many thanks a day late but not a problem
good polite service when called
problems resolved in a swift manner
...GARY F MASSON
|Very helpful and efficient. Traced a replacement Bristan soap dispenser and arranged for courier delivery. Prompt service and to be recommended.
|Hi! MyTub Staff.
Received my order, Sandringham Kitchen Mixer Tap very promptly, before expected in fact. Thank you for the very good service.
R P Matthews
...R P Matthews
|Second time I have ordered from you. There is always someone available to take a phone call with any queries and your emails kept me up to date with delivery details. Will recommend you to friends and family.
...Mrs J Wyatt
|Out of stock on one item but called to keep me updated about the delay
|Thank you I received my order in double quick time a very professional service and Im sure I will be using you again..
It is just my opinion, but I find your website terrible to navigate. Perhaps it is partly because I am not a plumber, but surely people do not shop for plumbing fittings by brand first Wouldnt they look for the type and size of fitting, then choose the brand Why can we not order search results Why are there a zillion sub-categories in each sub-category in each category - case in point, me trying to find suitable compression fittings for 8mm microbore pipe.
Otherwise, you seem to stock absolutely everything, and at a good price.
------------- ------------- --------------
Thank you for your input, you have a very good point. The search engine is something which needs attention and if adding the manufacture to sort by might have helped yo