|Good service, my order arrived on time. Following a query regarding a replacement item the staff member I spoke to was very helpful.
...M E Theeman
|Excellent efficient service, will definitely use My Tub again. Prices are extremely competitive too. Thank you and hope you all have a very Merry Christmas.
|ordered item all seemed well told 7-10 day waiting online staff were very helpful but near 4 weeks later still waiting told item will be with me now in 5 days at most not convinced yet
|Excellent service, went above and beyond the call of duty. Very happy and will definitely use again!
...Alex Huett - TGS Total Groundwork Solutions
|i recently made an order with you it was ment to cost nothing foe postage and then i recived a phone call from a courier sercice called streamline and it ended up costing me an extra fifteen pound postage what is that all about . not impresed .
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Hello Mr Adamson
I am sorry but you should have been informed of the charge just after your order came through so you could have made an informed desicion. We only deliver free to the main land and this charge would have been unavoideable. Sorry again for the way this took place I am investigating who this came about.
|Good value for money, good communications but very long delivery times compared with similar companies.
|My order was dealt with efficiently. There was a wait for the item, which was made clear when ordering, but we were kept up to date about the expected delivery date which in actual fact was sooner then expected. Would definitely use again.
|Good service and communication excellent, When you telephone My Tub you get through to a human being very quick!
|On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
Order received , very pleased with service.
Co C P Jefferies
...C P Jefferies Heating