|Your customer service was 1st rate. after trying to resolve the problem with my order I was refunded for the item .
I wish to thank Deborah for her patience and help in resolving the problem.
...Mrs Avril Thomas
|after placing initial order and paying for it i was then told my item was obsolete my tub dont stock it but they said they would source my item for me which ended up costing me £25 more than mytubs original price. i feel i could have been told before payment that they dont have items in stock leaving me free to look elsewhere or they could have quoted a price items will cost you after they order them in for you first before taking your money. not as cheap as you first appear!!
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Unfortunately obsolete items do not get the price updated so will appear a great deal cheaper than the replacement product.
|Very slow delivery on urgent parts.
Staff were very quick to reply to emails about our concerns, but it still took a long time to receive the goods which were affecting our process.
...Whitby Seafoods Ltd
|Great service, wrong item was delivered by their supplier, but when i called i was assured it would be sorted out as soon as possible.........the item was collected and replaced with the correct one the same day. Many thanks
|My order was delivered on time as promised, Price first class. Thanks.
|Although I did not find your website that easy to navigate, your Customer Services staff were very helpdful. They gave me the exact information that I needed to place my order. I was also pleasantly surprised to see the price of the items that I ordered through yourselves, and delivered by Plumb Centre, and the much higher prices shown for the same items on the Plumb Centre website!
...Michael F Harris
|I have ordered toilet seats from My Tub Ltd on several occasions now and I have always found the service to be fast and reliable. The website is very user friendly and I am always kept up-to-date with emails. Thank you.
...Lisa Smith - Bircham Dyson Bell
|I am pleased to say it came on the day it was suppose to and better still it came early in the morning.
Thank you very much
|Very good service, prompt delivery.
|Order arrived safely on time, well packaged. Items are correct. It is satisfying to know that elements from ancient toaster are still available at reasonable price. I shall be looking at "Mytub" again when I need parts for domestic appliances.