|Overall, a not very good experience, admittedly dealing with a tricky problem. Let me first say though that the staff I corresponded with were absolutely first rate- a credit to you.
Having said that, It took over two months to locate and ship the part I was looking for, despite having been promised it would be delivered much earlier. Also, the punitive shipping charges meant it was nearly as cheap to buy two as one- so I did. I guess this means you do not want small bits of business.
Finally, and not really your fault, the part I was sent was not a copy of what I was trying to replace. It looks like the supplier has tried to produce a universal part to replace many minor variations on the same theme that have been produced over the years. It did not fit. Only through the applicatio
|The service has been fantastic. One of the products I needed was no longer available but Christine sourced an alternative from the manufacturer very quickly and amended my order. I was kept in touch with what was happening all the time. The order came on the exact date I was given I was out, but the delivery company have been equally good, easy to contact to re-arrange delivery.Everything has been so easy. I have already recommended you to other people.
Many thanks for a great personal service
...Mrs Ann M Jones
|Items listed should state if they are in stock or not.
Also any additional charge for faster delivery.
|Hi. This was first time using MyTub. What a fantastic experience, I would definitely recommend using MyTub. Thank you
|Excellent service as always. Even when things are not straightforward communication was good and the the system worked very well. Well done MyTub!
|Thank you - just the parts I needed and now fitted to the taps. Excellent service.
|I cannot fault the staff at My Tub. The customer service is excellent and I would not hesitate in recommending My Tub to people I know. Thanks for all your help.
|Good price fair delivery time
|Thank you very much for your excelent customer sevice we were kept upto date from the time we ordered our boiler to the day it was delivered.
|Very pleased with your service and clear and easily understood web site. Many thanks for a smooth well informed transaction.