Excellent customer service, exceeded expectations. Delay was caused by your supplier and then the item went missing in transit - however you were on the case before the estimated delivery date and kept me informed at every stage without prompting. Thank you. Will certainly use you again and recommend you to others. ...Susan Lockwood
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Great service.
And they even rang me to check my order as I had inadvertently ordered 2 of my 5 items in the wrong colour which I hadnt spotted
Michael Bottomley ...Michael Bottomley
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I received my order on the 7th July, which was the date confirmed. so I was happy with this.
Before I actually made the purchase, I made various queries regarding the product to ensure that it was the right one and Jeannette who dealt with my queries was very responsive, patience and helpful.
I am happy with my purchase with my tub as not only I received great customer service, you are also the cheapest I could find.
Thanks
Jennifer ...Jennifer Chan
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A speedy delivery and very good service. MyTub kept me updated at all times. ...Sandra Beaumont
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Fast delivery by DPD. Coals were as described and an exact replacement for the old ones. ...David McCombe - Mr
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Good Service and A communication. ...SCBS LTD
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Good communications, keft informed of order status. Delivered on time.
Thanks ...David Gunn - Truma UK
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International order and delivery was extremely efficient with prompt and frequent communication. Thanks for all your assistance especially Christine. ...Scott Pattison
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Very good customer service & communication thank you.Would not hesitate to use again. ...George Brown
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This order was a complete disaster. I originally ordered these coals to be delivered to my door, before I was then told I had to collect them from a warehouse. That warehouse turned out to be the Plumb Center who had not got the product I had ordered, but individually wrapped coals. I have no idea if I have been overcharged for the number of coals I actually received individually rather than the number of coals contained within the bag originally ordered. ...Stuart Page
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