Thank you for the opportunity to comment on my order.
The people I have dealt with and the actual products are fine but the overall service I have received is the most chaotic of any internet order I have ever made!
To cut a long story short, a large number of e mails led to my order being delivered on 3rd September - or so I thought!
2 of the 3 items were actually delivered with no mention of the third.
After more e mails, delivery was arranged for pm today 7th September. Just to add insult to injury, The missing item was delivered at 11:20am and it was only by chance I arrived as the van was about to leave.
To sum up, my straightforward order took a stack of e mails, a lot of time arranging various people to wait in to receive it and eventually a bit of luck to complete it!
Overa
...David Morris
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Box was delivered on specified date. Box was damaged but contents seem fine. Good service, thank you
...Christine Redshaw
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excellent price and speed of service. very impressed
...THOMAS SOUTH
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Perfect service. Well packed and arrived promptly. Thanks
...Chris Sinden
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slight problem sorted out superfast
...Anthony Vance
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Very good service
Good Product
Also very good customer services,
Thank you
...Praful Ratanshi
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received my order thankyou, you provide a very quick and easy service, i will highly recommend you to all.
...reflections
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So pleased I was able to still buy the correct vermiculite for my Valor gas fire. I bought a cheaper pack first, of a different brand from another company, which had larger granules. Unfortunately, I found it caused quite loud popping noises when the fire was on. Using the correct vermiculite bought from your company has made all the difference. Also, it was delivered within good time.
...Julian Willis
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Goods have arrived and were in good condition.Communication regarding order status was excellent. First class service. Thankyou very much.
...Richard Potts
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Received excellent service and communication in up-dates on delivery details. Product was as expected.
...Mrs Margaret Hodge
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£
£16.30 
