Very well executed order. Arrived with prior text notification which is such a help. Thank you very much.
...Angela Foister
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Hi,
Christine in your sales department was very helpful and helped me track down some parts for a boiler i was struggling to find elsewhere. She sourced the parts you did not have on your website which was very helpful indeed.
I have never used you before and would be happy to again. My only complaint is that on your website you have a big selection of parts which is great but for someone like me who is not that sure of what they are buying from a description as a DIYer its very important to have pictures to reassure that what you are looking at is what you want. I found one of the parts i wanted on your website but quickly looked else where because there was no picture. It was because i got the part numbers i needed and with Christines help i then was confident to buy the parts.
...Sam Plumbe
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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Great service ordered product received 3 days later perfect condition 5 star company .
...David - Parlett
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Exellent service, kept me informed of the transaction from start to finish.
Many Thanks,
Simon.
...Simon Hook
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Hi
Products very good.
Website great
Service was very slow on this occasion ---you said you had problems
getting the parts
...Kevin Enfield
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A very fast and efficient service.would have no hesitation to use again.
...michael crow
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Great service, good communication and the item turn up on time and in good condition
...Neil Chambers - Chambers Building
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Good quick service, nicely packed and very good communication.
Many thanks, derek
...derek hall
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One part out of stock so a short delay, but great comms and great prices. Thank you !
...Crosshill Services
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£
£15.04 
