The first thing that went wrong was that the delivery date was shown to be very quick (which is why you got the order) - it was only when i had actually ordered the item that you subsequently informed me of the true delivery date, which was too far ahead to be of any use to us as we needed the toilet fixed before New Year's Eve as it was my birthday and we were having a party.
However luckily i rang and spoke to Laurie who was extremely polite and helpful and he took the trouble to check with the supplier for me if the item was in stock (which it was) and then arranged for the item to be delivered very very quickly. He deserves a medal as we were then able to fix the problem. He also took the trouble to wish me a happy birthday, which was above and beyond the call of duty.
|Thank you for exceptional service, part arrived practically before i ordered it.
Thank you Jeanette and other members of staff for your help.
|I received the item rather late, but it arrived in good condition intact.
|Great service. Arrived on time. No hussle.
|Website - fine
Price - fine
Delivery price - good
Delivery communications - fine
Delivery period - slower than originally expected
Overall service - would use again.
|Thanks very much for the fast and efficient way you dealt with my order. I will definitely use you in the future.
|Yes I have received my order. The delivery Guy called me before he delivered.
Thank you so much for all your help, I was stuck and I did not know where to find it.
Once again thank you so so so much.
I will come back to you.
|Thank you. Recieved my order quickly, and very happy with your service
...Mrs Edith gomessebastiao
|Very good communication on progress and correct product arrived on the day promised. Thanks
|great fast delivery kept me updated with emails and even had a phone call to state what time ! well done folks keep up the hard work