|Thank you - bath waste received on specified day, communication about delivery was good and free delivery is always a bonus !
|good service-products as expected-good website
|Order received. It took a little longer than expected but I was kept informed by E mail as to when I would receive my order.
|The order was dlayed by lack of stock but i was kept fully informed. Very satisfactory
|Disappointed, did not receive goods on date given. On further enquiry to My Tub customer service, adviser who was apologetic and took my details but did not phone me back with progress update, I had to re-phone for progress update and was advised by a more than helpful adviser that my order had not even been picked up by the courier for delivery and was awaiting dispatch. Had an e mail the following day with update on expected delivery date, unfortunately no will be home to receive goods on this date and will have to see what the courier does as I have been told the goods need a signature on receipt.
Not happy especially with the cost of £12 delivery charge. Post office do Special delivery next day service starting from £5 and order can be picked up locally if no one is home o
...Geoffrey LLoyd Evans
|Item delivered in good condition on the day that was forecast
...John A McBean
|I bought an Ideal Standard shower door. Very happy with the price and whole purchasing and delivery service including receiving an email checking that I had ordered all the parts that I needed for the installation. Very happy to recommend and will use them again.
...Mr Stephen Hart
|Good service, good price, will use you again. thanks
|thank you for a very good service. you were able to source a cistern for me which was proving difficult to locate. It arrived on time and undamaged.
Saved my bacon
|I was pleased with the product (it worked) and level of communication later into the buying process but was left disappointed with the sales tactics.
I had chosen MyTub because when I called you gave me a lead time which was shorter than my plumber had stated. We were without a shower and wanted it working as soon as possible. Your product was slightly more expensive, but explaining my situation to your salesman, I had been told that the part would definitely arrive sooner. I therefore made the decision to buy with MyTub.
I was disappointed though as once payment had been taken I was told that the lead time was beyond what my plumber had suggested...so I had paid more for no reason. I appreciate that sometimes delays occur, but I was left with the feeling that MyTub were just tryin