While Id consider buying off you again, I was disappointed that the order price quoted was not the final price charged due to what I considered rather high shipping costs.
It also took some time from placing the initial order to actually getting it. The part could probably have been sent by standard royal mail for a fraction of the cost and I would have received it just as quickly.
My only advice to improve your online business would be to investigate mail and shipping options in an effort to reduce costs to the purchaser. Just ringing a courier is never going to be the most cost effective method.
Your customer service was good and the ladies were very pleasant and responsive.
...Conor Donnelly
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Thank you for ensuring that I got the parts before Christmas due to the parts being out of stock.
However I would not have ordered from you if your website had told me that you were out of stock when I placed the order!!! I had to pay the shipping to get the parts on time.
Customer support was great!
Miss-leading customers at point of order first class!!
Oppertunaty of a repeat order from me...........nil!!! Priceless!!!!
...Philip Gould
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Excellent service. Will use again. They sourced a difficult part to find and delivered it within a few days. 5 stars 🙂
...Marc McLean - PlumbRite
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Competitive prices, good communication though delivery time was longer than initially expected.
...europarts eng
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Item arrived promptly and as ordered.
...A C Fergusson
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A great service whilst you were let down by your courier failing to pick up [package they arrived within 48 hours of estimated delivery. All telephone conversations were polite an your operatives are a credit to the company. Well done .
...Mr G. Hales-Phillips
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1 st Class service
many thanks
...G Heywood
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Delivered promptly and in good order
...Kate Millard
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Good service, some glitches on the web site – account not behaving properly – but a very welcome quick response to sort things out.
Overall, positive and friendly.
...Paul Beardmore
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Products received on time as projected.
...DIESEL TECHNICAL CONSULTANC
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£
£517.50 
