|After reading many of the reviews I decided to order a replacement toilet seat. Order arrived on time and I was very pleased with the item. Overall an excellent service and I would recommend.
|Thermocouple was fine but I thought the package & post costs of £5.99 could be better, I am sure you could improve on it.
|excellent service throughout and a good price.
|Order processed very quickly and great communication about my order. Arrived within the week, good service!
|Excellent service, very helpful customer service. Thank you
|Within a few hours of placing my order, I received an email back informing me that the item was out of stock, both with mytub and the suppliers, and that the best expectation was 3 weeks. I received an email update when the item was back in stock, with a promise for next day delivery, which was carried out perfectly, in the morning. I feel well treated by mytub, and would happily use them again.
|Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.
|Hi , just a quick note to say I cant fault your service excellent website and prompt delivery , many thanks Ken .
|Clear and easy to use site. Updates to orderestimated delivery date kept me informed of the progress of my order. Very happy with the service given.
|excellent service thankyou