Please note only three knobs fitted out of six sent
|Tanks for your help. I have been trying to track down the correct part for some time.
|Thank you for the immediate response. Goods received as expected.
...basingstoke hospital bnhft
|100% excellent service, fast, efficient and friendly would definately recomend and use again.
|Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful.
|Item received, very impressed with customer service, and will definitely use again.
...tristan shelton - Mr
|As always, great service from MyTub, delivery neatly arranged, good updates via the website, product correct and well packaged.
|good service, good price - the only problem being with the firm ( Wolsley? ) that delivered it; I stayed in all day awaiting delivery - only to find ( via Mytub) that they had broken it in loading and hadn't bothered to tell me or you; Mytub good; Wolsley bad.