|I normally dont make the time to write reviews when I get good service but this time I couldnt excuse myself as these guys were EXCEPTIONAL!
The goods I ordered off the very clean on-line ordering process were unfortunately no longer available and the communication of that fact was both timely and professional. Not only that, the Team at My Tub tried to present some alternatives to consider which at first didnt meet my expectations.
They went away and researched some more for me, and presented an alternative which I then went for and they were duly ordered with an expectation of 6-8 week delivery given they were a special item.
I got an email and a telephone message 3 days ago saying they were now ready for dispatch and would be sent the very next day. They turned up as promised
|The website was easy to navigate, quickly finding what I wanted. The rest of the process was smooth. The grab rail arrived within a few days of purchasing it.
|The service was exeptional. From speaking to staff to confirm the availability of the part to the very fast delivery time i arrived the very next day before 8.30am. Thank You.
|Superb service, thank you
|Price was great but had to wait a very long time for delivery.
...Daloon Foods UK Ltd
|Rachel was excellent in proactively tracking down the part we required before any other company could get it to us. She was a pleasure to deal with and demonstrated excellent customer service, a skill that is unfortunately so hard to find these days. Thanks Rachel.
|Would be useful if you could give more specific information regarding delivery datestimes via email. Also had to wait over a week for delivery which is quite poor.
|Very pleased with the service and delivery. Everyone I dealt with was very helpful.
|Yours was one of very few companies offering the pump I wanted, and the only company offering the Pegler isolating valves in 28mm. I have bookmarked you because of the comprehensive nature of your list.
That the valves were a little slow in arriving was no surprise given their apparent rarity and that caused no hold-up in any case.
|Extremely pleased with service, good communication and quick delivery. Thank you!