|I was very impressed with the rapid response to my order.
I do have some comments regarding the ordering system on the website.i found it very confusing when you wished delivery to a local pickup centre.
After asking for this delivery arrangement it still asked for ones own home address as delivery address. I needed to ring your office whilst on the computer for guidance.
...Daniel Thomas White
|As described, good price, quick delivery, thank you
|Service was good with good feed back about progress of order. Delivered as required.
...Alan T Begley
|Excellent from original enquiry to delivery. Good email communication and delivery on the day specified. Will definitely use again.
|Overall, a not very good experience, admittedly dealing with a tricky problem. Let me first say though that the staff I corresponded with were absolutely first rate- a credit to you.
Having said that, It took over two months to locate and ship the part I was looking for, despite having been promised it would be delivered much earlier. Also, the punitive shipping charges meant it was nearly as cheap to buy two as one- so I did. I guess this means you do not want small bits of business.
Finally, and not really your fault, the part I was sent was not a copy of what I was trying to replace. It looks like the supplier has tried to produce a universal part to replace many minor variations on the same theme that have been produced over the years. It did not fit. Only through the applicatio
|Very satisfactory. My only complaint, which is about your supplier rather than yourselves, is that they cut my 6m lengths of pipe in half to get them in their van. This means I will have to make extra joints that I had hoped to avoid. Not a disaster but a bit of a nuisance. Otherwise fine. Thank you.
|Well pleased with order was able to pick up at our local Plumb Center. Fire looks lovely now with the new coals
...Mrs Norah Powell
|Excellent service, email communication of order status is first class, will make this site my first point of call for all of my plumbing requirements, thank you.
|Special order part received as promised. Well done will use you again.
L j newman plumbing and heating
...L J Newman
|sent photographs of parts required to support today hope they recieved them awaiting your response