|I was pleased with the product (it worked) and level of communication later into the buying process but was left disappointed with the sales tactics.
I had chosen MyTub because when I called you gave me a lead time which was shorter than my plumber had stated. We were without a shower and wanted it working as soon as possible. Your product was slightly more expensive, but explaining my situation to your salesman, I had been told that the part would definitely arrive sooner. I therefore made the decision to buy with MyTub.
I was disappointed though as once payment had been taken I was told that the lead time was beyond what my plumber had suggested...so I had paid more for no reason. I appreciate that sometimes delays occur, but I was left with the feeling that MyTub were just tryin
|Excellent communication, part fitted shower now up and running.
|Fast delivery thank you.
|Good service, good price, will use you again. thanks
|Excellent service, all questions answered. Very pleased with the delivery ordered late on a Friday and received on Monday morning.
|parts took a while to turn up but i was kept informed every step of the way, ability to pick it up from a local store was very useful, so whilst not the fastest service, my customer experience was very good.
|Helpful people at mytub but good service was ruined by poor delivery service - took weeks to get all the items delivered!
|good service and communication
|Great service. Christine is to be commended on good communication and followup to ensure I wasnt charged extra for these items. Well done!
|Thanks - very fast service with friendly and helpful staff