Customer FeedBack

Many thanks for the Valve, great communication and a great price, Many thanks

Good price offered for this shower spare. Item was out of stock and took a couple of weeks to become available but the updates provided on my order were very good.

Delighted with the service received. The product was well priced and exactly as described. Delivery was prompt and the goods received on the promised date.
I will have no hesitation in using the company again and recommending it to others.
Thank.
Roger Smallshaw

Efficient, knowledgeable and keenly priced - what more could you ask for!

Dear Sir, Free Delivery etc - I think you should indicate on your website what sort of delivery timescale one should expect - when I placed an order with you last night I certainly didnt expect to be told this morning that delivery would be 7 November 2011 ie more than 2 weeks to wait Yours faithfully David Fallon
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Dear Mr Fallon
It is very unfortunate that some manufactures do not keep stocks of all there goods and lead times are long, this is something we have put to them on many occasions. Thank fully these are rare occurrences.
Regards
MyTub

Thanks - very fast service with friendly and helpful staff

i was looking for a panel to fit my poise spa bath and was having real problems but this one is perfect, easy to fit, looks good, at a good price and with free delivery within 3 days.

My order was dealt with very speedilly and the goods arrived on time. Delivery man phoned to give time for delivery and arrived on the dot. Have not yet assembled the shower kit, but all seems to complete and in good condition.

Good quick and reliable

I was really concerned when your email gave the delivery date of by 31111. As the part was needed immediately I rang your customer services department on 211011 and this was looked into. I was pleasantly surprised to be told that the part was on its way and would be with methat day which it was. Now fitted and working perfectly. Was pleased with service but would be better if the email gave the correct delivery date to avoid my panic. Thanks.

Why wasnt it packaged in a box It could have got damaged in transit.
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Dear Brian
This is how the goods come to us from the manufactures. As we do not use couriers services the goods are delivered with great care and no need to be packed up to withstand getting kicked around a depot.
Regards
MyTub

Fantastic! Made my order at 4.30pm and picked it up by 9.30am the next day. really pleased with order and service received. Thank you!

Order received as stated and no problem with the good service ,
many thanks George Watsn

Very pleased.
Good prices, regular e-mail status updates and propmt accurate delivery

Delivered in good condition on the day - morning as promised

A little nervous purchasing from an unknown internet site but took a gamble from previous feedback left. Ordered 10.00am and item delivered next day before lunch! Absolutely delighted and would recommend without hesitation. Excellent communication and service. Thank You.

Item delivered in good condition on the day that was forecast

I am very pleased with my order, its exactly what I wanted, at a fab price with free P&P, and a swift delivery. Thank You.

Delivered on time well packaged, many thanks

Delivery as expected and good communication.
However, long delivery time of 2 to 3 weeks.

Excellent service & fast delivery.Thank you.

Easy site to navigate.Good range of products. Very helpful staff, quick to answer queries. Definitely recommended.

Delivery date changed a few times at short notice, but always kept informed.

Very pleased with the service and the way I was kept informed at all times. Can highly recommend. Thank You.

Hi,

Christine in your sales department was very helpful and helped me track down some parts for a boiler i was struggling to find elsewhere. She sourced the parts you did not have on your website which was very helpful indeed.

I have never used you before and would be happy to again. My only complaint is that on your website you have a big selection of parts which is great but for someone like me who is not that sure of what they are buying from a description as a DIYer its very important to have pictures to reassure that what you are looking at is what you want. I found one of the parts i wanted on your website but quickly looked else where because there was no picture. It was because i got the part numbers i needed and with Christines help i then was confident to buy the parts. Given that the internet is so visual its important to have good pictures of parts otherwise people will look elsewhere, loosing you sales.

Hopefully your delivery will be prompt and i hope to use you again if the need arises.

Many Thanks

Sam

good service kept well informed thanks will use again

First class service and a very speedy delivery with a quality part. Highly recommended

Great service - my order was received on the next day after ordering!

This was a really excellent service. Parts were delivered for collection very quickly and the phone support was polite, efficient and helpful.

A big thank you for the fast service and delivery.

V-good Service parts as described exelent delivery next day at no extra cost

Regards Martin elliott

Excellent service - staff always helpful and product delivered on time - would definitely recommend.

Absolutely fantastic service. Lowest price I could find and prompt next day delivery.

Received my order and I am highly satisfied with the service.

Many thanks

Excellent service and good communication.

I was tolda that the item was out of stock after ordering it. I would have to wait a month for it to arrive. However, when this issue was raised, I got excellent customer service and the order was cancelled and money returned.

Thanks

Excellent service will recomend thanks

This was my first purchase through myTub and im very impressed with it, part arrived very quickly and as described, and i cant belive how cheap the part was compared to other retailers !!!
Well done.

Another great load of customer service from these guys, as I am not there, give yourselves a well deserved pat on the back! My order was so small but this didnt seem to matter, still made me feel like a special customer. If I were a plumber I am not! I would use these guys all of the time. So refreshing that there are companies out there that still go the extra mile to keep customers informed.
Well done and keep it up!

Brilliant communication throughout. We got a message after ordering and paying that the item was no longer stocked but that they had sourced it from the manufacturer and would be able to fulfil the order. We then were updated re dispatch and delivery. First class!

very fast delivery. Thank you.

I was very pleased with the ordering process, the emails updating the progress of my order, and the aftersales email checking that all was safely received.
Most impressed!!!

Thank you very much for your excelent customer sevice we were kept upto date from the time we ordered our boiler to the day it was delivered.
J cornwell

My Tub managed to locate my discontinued taps, where others had failed - and they were delivered earlier than expected

Hi not impressed the courier service came when I was at work.. fair enough, but I went to pick the parcel up on friday I was told it had been returned to you on Friday 5 days after attempted delivery, despite the fact their card said seven working days after delivery.. so I had a 40 minute journey for nothing........ plus the fact the card they put the card though the door saying I could reschedule iit over the internet as long as I quoted the 12 digit code which was only 10 digits and the website would not accept... bad customer service on your couriers part

Thanks, nice quick and easy service. Great communication about every part of the order.

Cheers

Got what I wanted, speedily and reasonable price.
Thanks

control knobs arrived on time in good order.

Thanks

A very effiicent service. Congratulations.

Good website which is very easy to navigate. Excellent prices which are very easy to pay. My only moan is why it was not possible to tell me that one item was out of stock with the manufacturer until the day delvery was due. Communication with me was good when thi happened - though too late to be practically useful as opposed to "just reassuring". Of course when youre buying over the internet, reassuring is very important when there is a glitch. All in all, a very crieditable effort by real people who do their best - which is not at all bad.