Customer FeedBack

I have recently received this order exactly on the day predicted - about 10 days after ordering, as warned.
It was a Vaillant VR61 mixer module. This communicates with the boiler eBUS and allows control of the domestic hot water valve at a high temp if required, and of TWO central heating zone valves. It replaced in my case a VR65 which will only do ONE central heating zone valve. This was unused though I had opened it to look at, but Mytub agreed to take it back with a 15% handling charge deduction if I packed it up in original packing. Very good of them, I thought.

The equipment itself is German and as with many Vaillant controls the instructions are a somewhat opaque translation! However I shall master them!! With the VRC430 weather compensating device, the system is said to be highly efficient, with some people reporting quite substantial gas usage reductions. Best on the market for controlling the Vaillant modulating boilers, if tricky to get ones head round! Said to be better than Worcester-Bosch. I cant yet report on success till installation completed and set-up done!

Quite a long delivery time, but item actually arrived ahead of schedule- courier phoned first to make sure that was ok. A very easy transaction and I was pleased to find the item I wanted after much searching. Would definitely use you again.

Thanks for the prompt delivery of our dwasher hose. It was a pleasure to do business with you.
Regards,
Jean-Marc Bechard

Very pleased with service and product, thank you

The service we received today was exceptional. My requirement was certainly a challenge with a difficult part to source and also an extremely demanding delivery time required but Rachel clearly proved her worth and also her dedication to customer service.Would highly recommend.

Bit of a muddle on delivery which meant I stayed in for best part of a day but 3rd time lucky. Advice to others: always check first thing if item on the van on deliivery day. Otherwise the product and service were excellent.

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Good evening, I am sorry about the delivery mix up. I am also sorry we did not apologize at the time.

Regards
MyTub

The Helpline is extremely helpful and affective. Postage is expensive and the delivery time is too long. Nevertheless overall pricing is reasonable. Thank you for your help.

Excellent service and very good communication.

Excellent service really helpful with issues and put the customer first

Hello There
Yes I have received my shower seat. Waiting for it to be fitted now, so I can have a wonderful comfortable shower
Kind regards
Hilke Hasenkamp

Excellent Service

great service and prompt delivery.

Good service with genuine part delivered on time and within a couple of days.

Item arrived prompty: I was informed of my delivery two days in advance and even had a phone call when the driver arrived- great customer service.

Exellent service,will use again

Very helpful staff, quick delivery. Would certainly use them again.
Thank you.

Very good service but I did not receive all I need for my gas fire. I thought I had ordered a complete set of replacement coals but I only have the loose coals and no fitted coals for front, back and sides of fire. Do I need another order no. for these The fire is on the front of a Baxi back boiler no. 0579299 described by gas engineer as 9 plus years old. I have recently moved into house. Thank you in anticipation of your help, Bruce Powell.

Thanks - delivered earlier than expected - unfortunately I think I caught the front top china on door latch and its marked it - still should be ok if I keep the lid down, Thanks Krish

Thanks for a really efficient and fast service. The young lady with whom I discussed my order was very helpful and obviously had excellent communication skills. Many thanks. Valerie Pardy

no problems. goods delivered promptly.

Slight confusion as to which day my order was being delivered, but it arrived very quickly and we are very pleased with the bath at a very reasonable price

The order came in sooner than promised so we were pleased with the service

Found ordering easy, the delivery was as set out on the respective mail so all in all a good service

No negative feedback. There was a lead time but that was indicated up front. Your supplier were also good enough to call me with a status update. Goods arrived today, inside the stated lead time. Very happy with the service. DB

Arrived in good time, thanks.
Will use you again in the future!

very good. delivery made on date advised.
thank you

I ordered a part which arrived when promised and was the right part. Sorted. thank you

Delighted with the prompt and efficient service. First class!

Yes I have received my order. The delivery Guy called me before he delivered.
Thank you so much for all your help, I was stuck and I did not know where to find it.
Once again thank you so so so much.

I will come back to you.

Robert Kamya

first class service many thanks

excellent service

excellent service, valves delivered next day as promised---will use again

Very efficient service. Thank you.

Delivered , fast and to desired destination. No issues

Order deliverd correctly and in good time. Delivery driver made exceptional effort to deliver. He walker 3/4 mile to house due to difficulty in turned his vehicle around.

hello,
I received the package and everything works perfectly
thank you for your care I am very pleased with your hospitality and the quality of your services
good day

Brilliant service helpful staff and a fast delivery.

Delivered the day you said excellent service.
Ray Ward

Order delivered as per instructions received, exactly as ordered. Thank you.

Thank you very much. Outstanding customer service and communication.

Excellent service and response from a very professional and responsive team

Came on time and at a competitive price.

The service was perfect. Debra on your sales team saved the day by sourcing an ire
That no one else in the uk could. Life. Saving!!

everything fine, pleasure to do business with MyTub! thanks.

I could not get the exact part from the Manufacturer anymore, My Tub found it and at a reasonable price.

You offered a first class service with uptodate messages being forwarded to me as to where my order could be collected.
My order was made available ahead of time and was collected from the appropriate store with no fuss at all.
Thank you very much. I shall use you again if the need arises.

Nice one Laurie ! Surf on dud

Item received 3911 instead of 31811. Waited in for 3 days in order to
sign for item as we have no near neighbours. Not at all impressed with
UK Mails delivery service. Jeanette and Christine at MyTub very helpful tho, and always pleasant throughout.

fast shippng,Great comms, product as discribed.
would recommened and deal with you again.
Regards
Wayne

Right part delivered promptly. good service