Customer FeedBack

Recieved promptly, as described. Many thanks.

I am most pleased with the service provided by myTub.
Diolch yn fawr.

Great service, communication was superb from Ordering to Delivery.

Excellent first class service - received within 2 days 0f ordering - will certainly shop again

Brilliant service, thank you. You responded to my note over the local road closure and an alternative delivery date was arranged and you kept me informed. Who could ask for more Many thanks.
Regards

Colin

Dear SirMadam,

It is just my opinion, but I find your website terrible to navigate. Perhaps it is partly because I am not a plumber, but surely people do not shop for plumbing fittings by brand first Wouldnt they look for the type and size of fitting, then choose the brand Why can we not order search results Why are there a zillion sub-categories in each sub-category in each category - case in point, me trying to find suitable compression fittings for 8mm microbore pipe.

Otherwise, you seem to stock absolutely everything, and at a good price.

Sincerely,

A. Cochran

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Thank you for your input, you have a very good point. The search engine is something which needs attention and if adding the manufacture to sort by might have helped you find it, we will add this ASAP.

Regards
MyTub

Parts exactly as ordered and good delivery, greet job.
Many thanks

Thankyou for a very quick and reasonably priced service.
From a satisfied customer.

slight problem sorted out superfast

Order arrived promptly as promised thanks for great service

Excellent price, excellent delivery. I was out but driver hid package and left note re directions. Excellent Service. Will recommend and use again. Thanks for opportunity to congratulate.

Thanks for being so prompt and you keeping to you delivery time, I will be using you again.

I have been really impressed with your service. You provided the correct manufacturers parts for a much better price than other on-line stores which I picked up at my local plumb centre. I will certainly be using you again.

The only thing that I found confusing was arranging to collect which should have been available without delivery charge. Im sure that you could improve this option on your website as despite me phoning for assistance and being assured that I would not be charged for delivery - I was charged. Can you confirm why

Kind regards & thanks, Alan

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Hi Alan

Sorry for the confusion, you should not have been charged for the delivery and it is getting refunded to you now.

Regards
MyTub

Order did arrive on date supplied. After having made frantic efforts to secure an am or pm delivery, I was advised that I would be having a pm delivery. The delivery was then made between 9 and 11am because luckily a friend was in to take the parcel in. I also note that a message had been written saying deliver after 12!!! Having said that the contents were as expected.
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Hello Lynn

Very sorry, normally we are proactive in getting this information to you before you are asking for it, we can see where this slipped through the net and are taking steps to prevent it happening again.

Thanks for your Feedback.

MyTub

Parts arrived in perfect order, exactly as requested, Good Job

Cheers

Brilliant

Sorry for the slow reply, due to family crisis I had not been able to check emails, when I did, found goods had been sent to local depot,as they were to fragile to post. I got somebody else to pick them up for me, but I was very happy with the service I got.

brilliant service, would use again and reccommend to my friends.

Excellent service from your team. I will use you again when the need arises

Thanks

Trevor Weavers

Great service.....keep up the good work

product great but delievry driver did not have message to delievr to neighbour. I only received it due to teh quick thinking of the neighbour who spotted the delivery van.

First class deliver. very pleased with item thank you

Excellent service and a competitive price.

Order arrived on time thanks, very helpful staff when placing order.

Good price, good service & quick delivery - what more do you want!

OK, item arrived according to expectaitons and plan.

The goods were received on the day they were expected and all in good order. I searched, but this was the best price I could find on the net. I would recommend based on this purchase.

More than happy with the service provided & appreciated the updated e-mails advising the status of my delivery.

Very good service, arrived on time and in good condition.

Delivery slower than a lot of on-line companies but that didnt matter. However, I was promised to be advised of an am or pm slot when the delivery date was known but I had to request this.

All in all though, I received what I ordered and it was delivered on the day and at the time I was advised and it was easy to get in touch as the email link takes you direct to the correct page every time - not like some where you then have to log in and then find out where they want you to go.

Thanks.

Excellent professional service,I was always kept in touch-keep it up
Thanks again
J.Hoare

first class service thank you

Thank you for the very quick delivery. Very affordable price too.

The service was exeptional. From speaking to staff to confirm the availability of the part to the very fast delivery time i arrived the very next day before 8.30am. Thank You.

Order arrived when expected and in good order. Excellent service from My tub throughout.

ordered goods and had them within two less than two days very good

First rate service, no complaints or adverse comments

I found this company great to deal with, and I will certainly buy from them again

Once again, goods delivered speedily and on the specified day.

Excellent service with delivery on the date promised. Great communication at all times.
Only gripe I have is that with buying Armitage Shanks products I would have expected that they would have the company name embossed on them as in the past. To me Armitage Shanks is a quality product, the reason I bought them in the first place and I have also written to them to that effect with feedback.

Many thanks
Terry

Very helpful customer service when I messed up on the transaction.

Excellent service product arrrived on time and fittted straight away and all ok will use you again if you can supply the part

This Company run a brilliant service and offer goods at a very competitive price. They keep you updated at all times with regards to your delivery which comes on time as promised.
Cannot fault them and will continue to use their services in the future.
Andy Yates

Although you initially only sent half the number of items presumably because of stock levels it was appreciated you sent these earlier rather than all later. Good price as well. Thanks!

Excellent service, but I find it strange that I can order something from My Tub, 250 miles away, yet its actually delivered to me by a local plumbers Merchant, and at a better price than if I went to the plumbers merchants direct.

PERFECT,EASY TO DEAL WITH ,PRICE SPOT ON,DELIVERY SUPERFAST.
THANKS SO MUCH

Helpful staff....the right parts delivered with a smile early the next day.
A rarity these days but well done .Many Thanks a great service.
Nigel Bailey

May cost more but service is excellent and quick delivery even when free.

Brilliant service. Located a part that 3 other sites didnt have in stock, after I paid for them!
Will be my first port of call next time.

my thanks to all staff who prossesed my order for the grundfoss pump and who kept me infomed of the problem of it no longer being available but locating a replacement suitable for the job and it arriving on the date specified
adrian jarvis rspb maintenance