Customer FeedBack

Dear Sirs , I ordered two springs but only received one . Would you please supply the second spring , as ordered . Many thanks . DM Fenn .

Great service. Items delivered on time and in good order.

Excellent service, Ease of ordering, Replying back to my email within 6 hrs, Delivery of part at my address within 24 hrs. It was all EXCELLENT EXCELLENT
EXCELLENT Thank you so much.

First time using this company and found service excellent.I was kept informed of expected delivery and arrived exactly when advised.

Hi, Good, fast and efficient service. D. H.

Excellent service. Quickly acknowledged & dispatched the order. Would definiitely use the service again.

A first class service
my order was delivered within 24 hrs of my submission to My Tub
Item was as requested and in good condition- (in fact fitted and functioning !)
Friendly and cheerful delivery person from Bath! 2 miles distant
What more could I ask!

If only the original item(s) sent direct fromTwyfords had been correct and fit for purpose - however that was a very very long and involved stressful "cock up!"- for which I received no apology or feedback

A Nash

Excellent service. Quite happy with the product. Delivered on the said delivered day without a delay

Very happy - great price - goods arrived on promised day, exactly as described and well packaged. Would definitely recommend to others

Just what I was looking for and a quick delivery.

Brilliant,

Very easy to use the web site, item ordered was exactly as described and order process was very easy.

Item was delivered on time and driver was very helpful and polite.

Will deff use MyTub again and am delighted to have discovered you!

Many thanks.

Jon.

Excellent service from initial enquiry to delivery and prcice could not be matched elsewhere. Would definately use again and recommend.

Brilliant service. Was as described. Had a piece missing though but a quick call to customer care solved that. Easy to fit too

Item received in good condition but item described was not what I received. I am still waiting for confirmation as to whether this can be returned and the cost for doing this!!! Please contact me on 020 7924 3650.
Many thanks

Lynn Ford

Excellant service!!

Was disappointed as did not realise when ordered that glass door for oven would take 15 days, and was not told that would have to drive to a parts centre (14 mile round trip) to collect it. The staff were polite and answered email promptly, however gave name of the retail park where to go for collection but not the name of the Parts Company. Fortunately I had asked in a previous email for the telephone number, so was able to ring the number and ask them who they were and where to go in the retail park. The item is what was ordered and cheaper than elsewhere, so would order again from MuTub, but would want to know how long is the wait before ordering, especially for an urgently needed part.

Thank you

Excellent service. Would use MyTub again.

Appaling service . It took 18 days to deliver this item and that was after three phone calls by me asking you when the item would arrive. Victoriaplumb deliver the next day. You need to sharpen up or go under.

t pm cairns


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Dear t pm cairns

Very sorry for the delay with your order, however this item is obsolete and Ideal Standard have a two week delivery for thier obsolete items as standard, please feel free to contact them direct for confirmation.

Thank you for your advice re VictoriaPlumb, we are in a totally different market place to them. VictoriaPlumb sell cheep unbranded rubbish (in our opinion) imported in bulk from China, stocked high with massive profit margins slapped on top. You have made a very good choice and bought quality goods from Ideal Standard, a British manufacture with over 100 years manufacturing history.

Regards
MyTub

Everything good but the bag was a rather big for the contents.

Good communications both for estimating delivery time and once order placed. Delivery estimate was 2-3 days from order and the products ordered arrived 2 days after delivery. When I had a query it was answered very quickly. Would happily use MyTub again.

Great communication throughout the transaction. Will use again

Keen price. Excellent service

excelent service..

DELIVERY PROMPT AS EXPECTED BUT I AM WONDERING WHETHER DRIVER KNOCKED ON MY DOOR, I HEARD THE VAN DRIVE OFF BUT DIDNT KNOW IT WAS THE VAN FOR ME, NEIGHBOUR BROUGHT PARCEL ROUND IN EVENING; I DID SAY IT WAS ULIKELY I WOULD BE IN AND IF NO REPLY TO LEAVE WITH A NEIGHBOUR WHICH HE DID SO THERE WAS NO PROBLEM, BUT SINCE YOU ASKED................

Top class delivery even with a mix up of Postcodes on my behalf.
Thanks for the prompt delivery

Product as described. Delivery on time. Thank you.

Order received in time given. Good service. Thanks.

Although I find the service you provide in responding to, and following up on, orders to be very good, your website is most confusing. There is far too much peripheral clutter, but where precise detail matters, as in giving sufficient detail of individual items available (the different types of P trap lavatory, for example), there is only the vaguest information. Thus I ended up ordering the wrong type of lavatory for my existing system. My plumber will work his way round this, but all the same I feel let down.

Thankyou for a your help on the phone. and thankyou on the next day delivery will be using you again.

great to do business with a professional company for a change. delivered on time without delay. many thanks once again and hope to do more business with you in the future.

Great service

Basin arrived safely and on time. I appreciated being given a timescale for delivery when I ordered and updates to confirm despatch and delivery date.
Your price was the best I could find on the internet and service was excellent.
I would use your site again. thankyou.

Service is great, yet to fit the part but it appears to be perfect.
Kind regards
Tony

Product purchased was Showerlux Showerclean. Arrived as ordered. Communications were good. Was advised of a delay in delivery from original given date but was then was delivered on original date after all. Slight confusion but no complaints. Would use again !

Excellent service and good communication. Product available same day and very competitive.

Certainly prices for the Mira spares I required to stop my shower dripping were the best on the web (though not by that much), however what a slow delivery service! Why 10 days for small items? In the end I went elsewhere and had the shower repaired and drip free before the order arrived.

Had problems initially trying to determine the exact technical spec for the products being supplied and matching that with our requirements/expectations from the product. We had to do the 'leg work' to find the specification of the products you were supplying as you were unable to provide this information/concur with the information we eventually found on the product.



All other aspects ordering, delivery etc was excellent.

Thank you for keeping me updated on the problems with delivery time for this item. Excellent service.

good service you kept us up to date with our delivery and you staff were very helpful l thanks

Lot less hassle than UK Bathrooms.com, better communication, fast delivery, keep up the good work, thanks.

Once again, very satisfied with cost, service & communication. Many thanks.

Brilliant service. Very well packaged.

You asked fora review which I am pleased to give. Not having used your company before and finding a couple of days before Christmas that I needed a spare part for my fire, I came across your name as suppliers of the part.

I duly ordered this part and was so pleased with the service I received and took the trouble to comment on your excellent service at that time. Imagine all the hustle and bustle of the Christmas period, delays, etc. with transport generally - BUT - your firm came up trumps and delivered the spare part before Christmas - much sooner than expected, particularly when the delivery date was projected for January. Well done and thank you. I would not hesitate to use your company on another occasion.

Thanks, we have received the item..! very prompt.. thank you verymuch

Faulty item replaced within days. Much appreciated.

delivered in under 24 hours, ordered at 1pm delivered next morning at 8 am, im amazed, thank you so much, not only half the price of my local plumbing centre, but super fast free delivery, would highly recomend to every one.

great service . thanks very much . trev .

Excellent sevice, Faulty goods were replaced within 48 hours.

I saved £34 on bath panel price quoted by local builders merchants.

Thanks.

I am so glad I found this site I saved over a £100 on two indesit washing machine parts. Not only that but delivery was so prompt I was amazed, the part turning up next day when it was estimated for a couple of days later. This site is really a great find for me. If you don't believe me do a check and compare the prices with any parts site you will see the difference well atleast for washing machine parts you will cus that's the items I have bought for off this site. Once again a great place to shop.

I was delighted with the service I received from My Tub. The prices were much better than any I could have got from any of our local stores. The delivery was prompt and fitted in well with the new bathroom

Many thanks