Customer FeedBack

Excellent service, very efficient

Excellent service, nothing else to say about it.

Decided to purchase the required item at mytub due to the very cheap cost, mytub easily undercut Bristan by approx £35-40 (I am now beginning to wonder how Bristan can justify their high charges). And as an added bonus, mytub offer free delivery on orders over £25, a rare treat amongst suppliers these days.

However, my initial delight was short-lived. An estimated delivery of 10 days...surely you can do better than that. In fact, if it wasn't for an email on the 5th day to the support department regarding the order, it probably would've been longer than 10 days, since the order hadn't been processed.

Once the order was processed though, the part arrived within 2 days. A perfect match for the removed item, and it installed without any problems.

So, despite the rather long waiting time for the part, I would still recommend mytub to other prospective customers on the cost basis, if you are prepared to wait.

Excellent service, good prices and very quick delivery.

product easily identified using google link. prompt delivery. thank you

The part arrived the day after ordering and I fitted it without any problem. I was very happy with your service and have no complaints at all.

Good service but you gave no notice of delivery which is necessary out here.

Excellant service, great comunicatios, great price. One down side. Very slow turning up with the item i ordered. Well worth the wait with the saving I made

Perfect transaction, communication 1st class, quality item for a good price.

Thank you

The price is better than the local plumbing shops for the items I bought. The delivery time was not the quickest but came when they said it would.

Arrived on time. Excellent service

items received with in 2 days brilliant service!

This is our first time of purchasing from you. Many thanks for a trouble-free and easy-to-use ordering system.

The delivery progress was relayed to us accurately and helpfully.

The goods were keenly priced and I am encouraged to use you in the future.

Thoroughly satisfied, but let's hope the students don't break this hand basin!

I ordered the D-shaped shower rail from Mytub, and have to say I'm really pleased with the quality of the shower rail - and it looks great over our shower bath!

The service we received was great (I'm sure I spoke to Christine on more than one occasion), and would have no problem recommending your company to my friends.

Thanks again!

very good service. mailed on sunday to ask how long to get part.mail reply early monday morning.ordered 10.00am monday and delivered to door tuesday 2.00pm.it was only a knob for a gas fire but postage was cheaper than other sites.can only recomend site.

I have no complaints at all. I was supplied with a part that was proving difficult too source yet I found it easily here. Would not hesitate to use the site again or reccomend it to others.

Overall, a not very good experience, admittedly dealing with a tricky problem. Let me first say though that the staff I corresponded with were absolutely first rate- a credit to you.

Having said that, It took over two months to locate and ship the part I was looking for, despite having been promised it would be delivered much earlier. Also, the punitive shipping charges meant it was nearly as cheap to buy two as one- so I did. I guess this means you do not want small bits of business.

Finally, and not really your fault, the part I was sent was not a copy of what I was trying to replace. It looks like the supplier has tried to produce a universal part to replace many minor variations on the same theme that have been produced over the years. It did not fit. Only through the applications of brute force which could easily have destroyed it, could I make it to work. Had I broken it, I would have had no recourse.

So, I was lucky. Good service does not require the customer to be lucky.

Best Regards

really fast service, quick delivery and informative website. Was able to find out what loo seat I need from the 100s available, which would not have been possible without your guidance. Thanks!

Excellent service, managed to deliver during the snow when we were cut off from all other deliveries! Impressive!

Was sent an email saying it would be 14 days delivery, it arrived the next day so that was good, but clearly don't really know what's going on. Delivery costs quite pricey for something that costs less than a £1 to post.

thanks very much arrived in good time now we have a hot shower :O))))

Excellent service. Toilet was delivered next day, installed in under an hour.

Excellent Communications and delivery, first class web site and great customer service support.

many Thanks

Very pleased with the service received and the prices which were less for the same product ordered a year before from another website. The original delivery had some damage to the packaging of the wc resulting in some minor scratches to the pan. A replacement was dispatched and received within days. Impressive. The missing flush button came from the manufacturer which took a little longer. I would definitely recommend this company.

I was pleased with the prompt dispatch of my order. All in all very efficient. Thank you

review - product is excellent.
Service...product chosen was out of stock, we were emailed a replacement which was very nice as it saved us having to search for one. However got stiffed paying an extra £9 for quicker delivery which never happened...so not remotely impressed about that!

Very pleaed with both product and service. Will use again.

Great service - no complaints. Website site easy to use, delivery was quick & the items I ordered are the cheapest I could find. Would definately recommend and would also use again in the future.

Fantastic service, second to none!! I won't look anywhere else for spare parts from now one, what is the point?

An excellent company to deal with, helpful and very prompt to respond to any query

mytub was very helpful with my queries and efficient throughout the whole process.

the service was fine.

Efficient & excellent service, very impressive. Keep up the good work.

MyTub have one of the best websites I have ever used. I can find almost anything I need without fuss and without rip off prices. On ordering I was given an estimated delivery date and the day before delivery an email arrived confirming the delivery - this is a great service. This is the second time I have used MyTub and it will not be the last I am sure.

many thanks, good price for part, good delivery, good communication, would buy from you again

Great company, easy to use site, very competitive prices, efficient communication and speedy deliver! Perfect!

Item arrived on time and in exoected condition

will use you again

thanks

I was impressed with the service offerred.

A really efficient service, supplying our needs very promptly and at an ecellent price.

Thank you

Very efficient ordering system. Arrived within a couple of days.

In my original call the person on the end of the phone helped to locate which branch held the part I needed (you only had one) so I could add this to the comments on the order. I don't have her name but she was very helpful.

For security reasons,I don't usually like ordering on-line so would have preferred to order by phone.

first class service, thankyou.

An excellent service, kept in touch throughout. Had a small problem over delivery times/dates, but all was sorted to my complete satisfaction.

Many Thanks

I'm happy to give you feedback as requested, here goes...


Order process - spot on, very helpful lady at the 'my tub' end made the initial purchase very simple

Order delivery - complete disaster, I rang 'my tub' to enquire after the delivery as the confirmed delivery date had been missed. Jeanette was surprosed to hear this as you had confirmation of signed delivery.

I followed through with a call to the Kettering Plumb centre who also said it had been delivered - all very good but it had been delivered to the wrong address !

The plumb centre driver had delivered the item to Kettering hospital , obtained a signature and closed the job down. If I had not placed an enquiry call the whole thing would have been left as a complete purchase/delivery

The chaps at the plumb centre were not that helpful stating that if they managed to get the item back they could not deliver to me until Monday 7th March - not much help to me when I needed the weekend to fit the unit and have a working toilet in my house !

So in summary - the whole thing was a complete cock up whereby I had to drive to the depot and collect the unit myself. The 'my tub' team were helpful and Jeanette was fine - the plumb centre 'plums' are worse than useless - never again

I hope you find this of some use and would recomend that you speak to the plumb center people - if not for a kick up the arse on delivery procedures but a bit about customer service

Yours

Good service no problems...thank you.

Excellent product delivery and packaging very good would recommend to use again

Efficient service, thank you

I have found the parts satisfactory and I would use mytub again if the price is right!

Regards

Hi,
Thanks for a positive shopping experience. Good communication and goods arrived well packaged.

Excellent service. Found an item I had given up on getting from elsewhere. FANTASTIC

Good prices but chaotic delivery. First one item had to be substituted and then another was out of stock despite being initially in stock.That was out of an order of only 3 items. All took many days.