Customer FeedBack

Basin arrived within a few days,thanks



I must admit I thought the fixing brackets were included in the order

Though I cancelled my order (not bcause I was in anyway disatisfied) I found the service offered very good.

Excellent customer service, good prices and fairly quick. However out of the three towel rails I ordered one was scratched and another leaked. Exchanging was not a problem but obviously we had to pay a plumber to come out again.

Arrived fine and worked perfectly. No problems. Thanks

Thermocouple was fine but I thought the package & post costs of £5.99 could be better, I am sure you could improve on it.

Liked the website. Knew the part I was ordering would be the correct one. Liked the price and liked the speed of delivery. I would recommend you and will use you again. Thanks.

Excellent service/price, kept us informed of progress of order, goods received at 7.10am on the given date. Would certainly consider using the company again when the need arises.

Excellent product. Works well with my old Stoves Cooker. Good price, but I thought delivery was a bit high at £5.99 for something which is very light.

Good experience from start , good web site, competative prices ,quick delivery. Item & instructions for installation & use very good.Had no problems since item installed.

good service, good price - the only problem being with the firm ( Wolsley? ) that delivered it; I stayed in all day awaiting delivery - only to find ( via Mytub) that they had broken it in loading and hadn't bothered to tell me or you; Mytub good; Wolsley bad.

It's a good no-nonsense steel bath - we have two of them now. Your service was excellent and the delivery man very helpful - he even gave me time to check the bath for damage before he left. Thanks.

Good price and very good service quick delivery

good communications, very helpfull

would use again.

The "My Tub" order was delivered very quickly and exactly as ordered. Faultless sertvice.

The service was overall good.

Nevertheless the delivery charges should be made clearer as no explanation is made that items could be delivered separatly and different charges can apply.

Excellent service, very helpful customer service. Thank you

I found the service excellent ordering at 2pm and having delivery for 9am the next day, especially as we required the thermocouple urgently, the only thing i would suggest is if the items could have had a picture also just make sure it looks the same because I found with my searches that my particular item varied a great deal for the same model fire and it would help tremendously to be confident of ordering the correct item.

very good fast service.

MyTub worked really well to hunt for a suitable gas valve to replace a discontinued model. Prompt delivery. Thanks very much, highly recommended.

Staff very helpful. Part was delivered to a local depot for collection within a few days to save on the delivery cost. Would definatly use MyTub again

Brilliant service; quick, cheap, professional. Would recommend mytub to anyone.

Delivery time on items when first ordered was rather long and when only one turned up instead of 2 I was worried.

No need, the replacement came through very quickly

Overall a satisfied customer

Just want to say excellant service with a decent delivery service for the home DIYer. Internet page have good information on products. Keep up the good work

An excellent all round service indeed. I will certainly call here first if I need parts. Great prices and very fast delivery. Thank you

An excellent , no nonsense service, I got exactlt what I wanted. Thank you

Hi, I found the service very good and quick ,The lady i spoke to in customer service top class and would use your firm again. yours Mr K DAVIES

Excellent service Some of the order arrived early! and the balance was dead on time. Well done. Keep up the good work.

Efficient and friendly service from the customer services team. Made a hard job very easy as my toilet seat was not standard size.

Good price and service - Many thanks

Very responsive service. My only criticism is that when I went to your agent to pick up the items, I was told that I could have saved several pounds (in fact the cost of the petrol for the journey plus some more) if I had ordered directly from them. A lesson for next time!

Pleased with prices but delivery should be free for all items if you're ordering over £25, not just random parts. Also, delivery estimate should be available before you buy,

Very helpful service, particularly when I made a mistake in the order and it was corrected without hesitation at no additional cost..

first class service right up to the point of delivery... the delivery guy was in my wife's words "the rudest delivery, i have ever had", the guy just grunted "sign ere..." my wife then asked if he had a pen and he just said "no".... he then mopped off to the van and then put the package on the floor by the door and walked off!!!! seriously no manners.... sorry to say this would put me off using you again.

I was looking for a replacement valve and found the website very easy to navigate. I located the product and made telephone contact to ensure that the replacement item would fit my existing fittings. Having been assured that it would, the item was delivered promptly within the target date. The valve is now fitted and working efficiently.

Great service both in advice and delivery.

Thank you

THIS IS THE FIRST TIME I HAVE USED MYTUB BUT IT CERTAINLY WILL NOT BE THE LAST. THE SERVICE WAS PROMPT AND THE VALUE WAS AMAZING, EVEN MY PLUMBER COULD NOT OBTAIN THE GOODS AT THE PRICE I PAID.

THANKS AND I AM GLAD I HAVE FOUND YOU.

1 was very pleased with the service I received.

Unfortunately the products I ordered arrived broken and I emailed your office for advice. I received a reply almost straight away and a repeat order was sent to Canterbury for me to pick up.

no problems. delivered on time. i would use and recomend to others.

Excellent service.

Free delivery

Hassle free

Excellent service Thank you

Prices very competitive, delivery took a while, I guess as you had to order the parts to send me. I ordered 3 and only got 1 but I didn't realise till two weeks after order arrived so didn't feel I should mention it.

Thanks for your prompt service and delivery of spare buffer stops. Excellent service!

Brilliant service, easy to use website and very fast delivery. The product I bought was supplied by the Plumb Centre who could not help me - I got all the help I needed from My Tub and it was cheaper! Many thanks.

Filter took a while to be delivered and I had to modify it a little to fit my attachment. Good price and efficient paperwork

thanks

I placed my order online and was kept up to date with how things were progressing. I received an email to tell me the part was available for collection. However when I went to collect the part it was not available. Apparently someone had sold it. I contacted Christine who reordered a further one. After a week it was still not at the Belfast Depot so I contacted Christine who arranged for it to be delivered to me Free of Charge

Excellent service, very pleased with the availability of spares, and the rapid delivery once ordered.

I have found your service well below par and your customer service terrible. The lack of awareness of where items are or when they are being delivered, no reply to repeated calls and miscommunication within your company have lead to me to cancel the entire order to days ago, and today Wolseley called to deliver items on Monday. I have communicated with too many different people and their seems to be a lack of ownership, knowledge and customer service.

Very happy with product ordered, but was not very happy with paying £12.50 for postage seeing as I ordered on 18 Dec 2010 and only received item 5 Jan 2011.

Good communication and delivered replacement part fast - Thanks

Thank you for a fast and reliable service, could not fault them at all .would but from them again.................

The item ordered arrived promptly on the date stated and was as specified. The price of the item was very competitive particularly when taking the free delivery into account. Very happy with the service provided by MyTub.