Customer FeedBack

Excellent service.

Many thanks.

Excellent service. Helped to identify product from a photograph. Then easy ordering and delivery.

Very pleased with your service . Quick delivery.
thanks

Good price, delivery longer than expected (item not in stock) but I was kept well informed of progress and actual delivery happened in line with forecast. Will be back...

good prices, excellent service, friendly and helpful staff. Would not hesitate to recommend

Items took a bit long to arrive and one arrived damaged BUT the service from the laides in customer service is second to none. Friendly, helpful, so easy to deal with, always happy to help, would def recommend and will def buy from here again.

We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).

However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.

I feel this kind of issue ought to be highlighted to potential purchasers in some way.

1 st Class service

many thanks

I was very impressed with the speedy delivery of the toilet seat we ordered, and the notification by email of the confirmation and despatch of the order. Would definitely recommend mytub.

Everything went very OK but delivery. I placed the order and made the payment on December 23rd, 2010, with a kind request for special care since it was kind of an emergency.

I received a message advising that delivery was CONFIRMED (not estimated) on DEC 30th (refer to my order), but actual delivery took finally place on JAN 7th.

You may agree that £25.20 fee for 15 days to cross the channel (I live in Paris) is difficult to accept for me especially during such a cold winter :-(

I certainly will not renew the experience, although you have good products at very competitive prices because one can not afford to wait for 15 days to have his heater fixed during winter time.

GREAT TO DEAL WITH

Your price was competitive but the item took longer to arrive than I would have expected. I suspect that it wasn't actually in stock and had to be sourced. Apart from that, no problems. Item fitted and all working well.

Pump easy to find with very prompt delivery. Good service

As described, good price, quick delivery, thank you

Great service, friendly, helpful and quick.

The heating elements i ordered unfortunately took 10 days more than the 3 weeks delivery promised and that was at a critical time due to the cold weather period in the New Year. But I was pleased with the price and the assistance when I rang was helpful.

In need of a replacement timer for my central heating, I found MyTub offering the keenest price, apart from their shipping cost to me here in France. Not to worry, I found a cheaper shipper and MyTub were more than happy to oblige, including prompt email exchanges to coordinate collection by my preferred shipper. I just wish I had more business for them . . .

Great service, very speedy, and very helpful call centre,

Very efficient, Good value. Eay to order from.

Best regards

Excellent service

I found your staff to be friendly, and were extremely helpful, but thought that the P&P was a bit on the expensive side.

Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.

The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.

Not sure how long a replacement will take.

All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful.

Product arrived very quickly and was well packed. Requested a copy invoice at a later date and that was emailed within half an hour. Thanks Steve.

Great service and value

I was happy with the ordering process and the items I received but thought that the P&P was very high for such a small lightweight item! (£5.99?)

No problems with purchase would use again and would certainly recommend

Wow, and excellent service from the date of order to the date of delivery. Very helpful with excellent communications. Would definitely use this service again and would highly recommend to others.

Customer services excellent and product great - would use again.

fast delivery and excellent service!would recommend and use in future, ordered 2pm yesterday, delivered 9am today, Excellent.

Fast delivery and item exactly as described - excellent service!

A very good service, delivery exactly as planned. The response and comunication is good, but best of all is the friendly and knowledgeable response to all telephone querie. Prices are good and would certainly recommend My Tub to all, Great service.

Very helpful, would not hesitate to use this company again.

Thank you.

These guys are great. Most responsive service I have had from any company for years.

I have been waiting 10 days for a part to be supplied. I asked MyTub how much longer I had to wait and received a vague reply saying possibly next week.. i cant run my business like this, what do you think my customers will say. I wont be ordering again. I don't suppose for one minute these comments will be displayed on My Tub feedback. So that makes me wonder how many other customers leave feedback that is not displayed..

Steve Prior

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Hi,

I am sorry about this. I have just looked at your order & we are continually asking supply chain for this. These parts sometimes do take a while to come through the system for free delivery. The manufacture do offer an overnight carriage is £16:50 ex vat which you could have taken up. It is possible this could take one more week, sorry again.

Also we do not care for your offensive verbal abuse of our staff.

Regards

Laurence Fineran
www.mytub.co.uk
t 0845 303 8383 option 2
MyTub Ltd
38e Percy Gardens
Tynemouth
Tyne & Wear
NE30 4HQ

Excellent Service!!

Order placed on Tuesday Pm and collected parts Thursday.

Very impressed and would not hesitate to use this company again.

Thank you.

Easy to use website, good price, speedy delivery, precise info re delivery time, excellent.

Had been let down by another online company who wanted 3 weeks lead time to deliver - from order to availability in store with MyTub was around 30 minutes!!

Very helpful lady on the phone (Christine) made sure of stock availability and advised of a store in driving distance which had the stock for colection the same morning rather than waiting the modest 1-2 day delivery!!

VERY IMPRESSED, will be using again soon for my plumbing business, especially with these prices!!

I spoke to a very helpful lady while I was ordering a part through your web site this afternoon. She helped me through the ordering process and I also enquired about next day delivery. Unfortunately I was too late to achieve the next day deadline, but this lady did all she could to see if this could be achieved for me.

Many Thanks for her efforts.

Regards

Very helpfull and quick delivery.

Excellent service! Not the fastest but certainly the cheapest and in particularI was impressed by how friendly and helpful everyone was.

JUST TO SAY THANK YOU FOR YOUR EXCELLENT SERVICE, COMMUNICATION, & SPEEDY DELIVERY. A PLEASURE TO DEAL WITH. ***HIGHLY RECOMMENDED***
Regards

Many thanks once again,superb service ,parts delivered on time.

Nice to deal with a good team of people who care.

Many thanks - superb responsive service. I urgently required a spare part and was able to collect it same day from a local outlet. I will recommend you to everyone! look forward to dealing with you again.

Excellent service throughout, always kept in touch with me. Great prices...........always recommended, this is now my first stop for spares etc

many thanks to the mytub team

Actually cheaper than Ebay! , always had a good experience. When I am looking for parts I always check Mytub first.

Order was placed two weeks ago. Never heard a word. Emailed to find out
what was happening. Recieved "notification of update to order status". Log
in to find it will be another two weeks. No explanation or apology. How do
I know if it will not change again? They are drinking fountain parts for a
kids school and are needed ASAP.

Advanced Plumbing Systems

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Hi, I have just sent this through your order thanks.

Good morning. There has been some considerable disruption to the national supply chain since you placed this order due to the snow. This office has been closed for the Christmas period also since the 23rd Dec to the 4th Jan. However we are confident things are back on track now & your provisional delivery date of the 12th should be accurate.

Very sorry for the delay.

Regards

Laurence Fineran
www.mytub.co.uk
t 0845 303 8383 option 2
MyTub Ltd
38e Percy Gardens
Tynemouth
Tyne & Wear
NE30 4HQ

Company No. 06352542

This is a first class company, with good prices and very good feedback as to delivey dates, easy to contact directly, quality brands.

What more do you want ?

Thanks Girls (and blokes)

A very happy customer..

Many thanks Jeannette Christine and Debbie for all your help. Hope you all have a great Christmas

Regards
Anita White

Fast response to my enquiry and quick delivery on my order.

Excellent service - will not hesitate to recommend MyTub !!

Hello Jeannette we have collected the door now and have it home for the workmen coming tommorrow. Two very relieved and happy customers here! I cant thank you enough for the level of service you provided from the moment the order was placed - we put ourselves under a lot of pressure by placing the order so late and in such difficult weather conditions and we count ourselves very fortunate indeed that we had someone like you on the other end dealing with our order. You could teach a lot of big high street businesses a thing or two about customer service and I look forward to placing more business with MyTub in the future. Have a very merry Xmas. John & Gail.