Customer FeedBack

Thank you for your help and prompt service.

Tanks for your help. I have been trying to track down the correct part for some time.

Sophie and company, you were so good today, thank you for following through on my problems, really impressed with your reliable and caring customer service and your friendly response. thanks.

Hello,

The damaged item was picked up by DHL 4 March.

Thanks very much for your amazing service. I was very impressed with how well you managed the replacement part.

Very many thanks to Jeanette in Sales for all the extra trouble she went to checking product suitability for me. Excellent customer service, much appreciated.

Hi there

Just one thing - I've ordered an OUTASIGHT shower screen, but your site
didn't give me the opportunity to choose a colour, you could consider
incorporating this. (I would like it in SILVER please, which I included in
the notes box)

Carri
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Hello

Thanks for that Carrianne, we have edited the site for the two products.

Regards

Steve Marshall
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Steve, thank you! My compliments on your excellent (and speedy) customer service.

I work in customer research / feedback myself, and I'll certainly be quoting MyTub in the future as an excellent example of turning customer feedback into action!

Cheers

Hi Christine/Jeannette,
Just a short note to thank you very much for the excellent communications over this matter. It demonstrated exemplary service and I hope to use the company again soon.

Best Regards
David

Outstanding service. Really needed the part for the following day and you guys were able to deliver! Excellent customer service from Sophie - checked to make sure the item was on the way and even called to see if i got it! Will recomend my tub and continue to use it too!

Thanks for that - excellent service from your lot - Ill be back !

Excellent service. I ordered a couple of toilet seats with lids(TIG1461WH) that were shown on your site as no longer available, however as I was still able to go into the site and place the order I hoped/assumed that the no longer avialable notation was incorrect. I had barely placed the order and received an automated email from you before one of your sales representatives, Laurie, was on the phone explaining the error of my ways and checking stock availablity on two alternatives and which he confirmed you had in stock and that he would subsequently arrange to be dispatched. Very impressive.

My toilet seat arrived this morning having only ordered it yesterday. It is already in situ which is a relief with guests staying this weekend. A superb service. Many thanks. We will certainly recommend you to friends.

Perfect fast delivery good communication

Brilliant service!!! Ordered part on Monday, delivered on Tuesday.

delivery exactly as predicted , well done

I would highly recommend buying from this site. I bought a spare oven part and it arrived in 2 days with all fittings, instructions and metal bars already glued on. Great service and would definately use again

Hi

I have just used your site to order a spare part and thought you might like
to know that your site is the best one I have been on for ages in terms of
clarity, ease of use and information. Can't fault it.

Kind regards

Thank you very much, your order came today, excellent service. I am very impressed with your helpful and prompt service. You have dug me out of a hole of my own making.

A very helpful, professional service. I would like to thank the gentleman who helped me with placing my order. We are waiting for the delivery now and are confident that all will be well.

Gill Valentine

Little Oaks Residential Care Home.

Essex

Hi

Impressed by price and speed of processing order.

An image would have been useful as even though I got the product no from another web site with image am not 100% certain that this is the correct item due to the difference in prices.

Fingers crossed & thanks.

Julie

Dear Jeanette,
Thank you very much in turn for your help and promt correspondence - excellent customer service! (Please show this to your line manager)
Best wishes,

Hi, Many thanks for the fire. I would like to say that I have found your company very efficient and you have provided a top class service and I am very happy with the product too.
Thanks again.

The young lady who helped me , Jeanette , displayed customer care and a willingness to assist so rarely seen these days. She has a pleasant attitude and nothing seemed too much trouble. Thank you !

Sir/Madam,

I run a relatively small maintenance company where cost/profit ratio is king. I am also new to "my Tub." I placed my first order, today, over the internet, a lady called me back to ensure I was receiving best value for money for my requirements.

The lady suggested a change which I was very happy with, which means as a result I felt extremely valued and not just a number.

Now I will go to you guys first without question.

Thank my congratulations on running a very impressive company

Equipment exactly as I needed. Did the job in five minutes. Cheaper than elsewhere. Pick-up was great, service friendly and precise. Would use again!

I FOUND THE SITE VERY EASY TO USE AND THE SERVICE 1ST CLASS. ONLY THING I WOULD HAVE LIKED WOULD BE PICTURES OF ITEMS AND FITTINGS, APART FROM THAT NO FURTHER ACTION NEEDED.

Fantasic company. Really helpful by phone and email. Order dispatched within 2 days as promised. A pleasure to deal with which is so rare these days. Would recommend.

Impressive communication and excellent rapid service.

Would have liked to easily obtain images for a number of items especially baths. Difficult to select without images and more detailed specifications in some sections.

Sorry about the misunderstanding over the order which you quickly rectified.

Thank you for a friendly and efficient service.

Your service is top notch. Order placed Fri, arrived Monday, with regular updates. SO re-assuring to know that good service still exists out there. Item also great value for money and I liked the free delivery part. Keep up the great work ! Thanks for stocking a very old toilet pan too, never realised I was going to be lucky enough to find this one.

Excellent customer care and service from your front office staff.

1st class service i picked the product up myself from my local plumbing outlet which was quick and easy for me great product at a good price would buy from mytub again thanks for a 1st class transaction

Lori Smith

Thanks for quick delivery - and conscientious messages to and fro regarding part out of stock.

Here in the West of Scotland quick delivery times are few and far between - with delays and excuses normally the order of the day!

All this is much appreciated and we will certainly use your company again in the future.

Kind regards, Lori and Roger

Craigard House Hotel
Low Askomil
Campbeltown
Argyll
PA28 6EP

Many many thanks for your cooperation and understanding in cancelling the order.

We shall not hesitate to use your company again when the need arises.

Regards

efficient and precice...thankyou

Your 7-10 day delivery was way out,almost had to cancel. Then the
incorrect item was delivered, after a bit of research i found this was down
to City Plumbing who eventually supplied the cistern. Your people very
helpful and most of all kept me informed as to what was happening. Good
communication counts for a lot,no problems with buying from My Tub in the
future.

Very prompt service - delivered when expected and all in tact!

Many thanks and much appreciated.

Ordered the spare part for the gas boiler on Tuesday it arrived Wednesday - couldn't ask better than that! Thanks.

Great service! Very impressed with your e-mail communications and quick order processing and delivery. Thank you!

Hi

Just a quick note to let you know I have today placed the order, with special delivery instructions.

Excellent, easy to use web site !

Many thanks for your patience and help.

Regards

Thankyou for the very fast and efficient service and delivery.

well pleased bath delivered as stated - nice people to phone & are actually very helpful maybe they can give some pointers to british gas or bt on a part time basis.the only downside was the delivery driver who looked thoroughly hacked off but there again he was a londoner.

The sink I ordered was damaged when delivered but a quick phone to Laurie had a replacement winging it's way to us within a few days. No fuss, no problem. The delivery driver with the replacement waited until we'd unpacked the new sink and checked it before leaving. Great service.

I have made two seperate orders for radiators and both have arrived when advised without any problems.I think the email contact with Laurie is excellent. The website could be easier to navigate and a few more pictures of the products would help the non professional.

Brilliant service. Made the order on-line, two days later the goods arrived. Thanks very much.

Great service, wrong item was delivered by their supplier, but when i called i was assured it would be sorted out as soon as possible.........the item was collected and replaced with the correct one the same day. Many thanks

Hi there.
The first thing that went wrong was that the delivery date was shown to be very quick (which is why you got the order) - it was only when i had actually ordered the item that you subsequently informed me of the true delivery date, which was too far ahead to be of any use to us as we needed the toilet fixed before New Year's Eve as it was my birthday and we were having a party.
However luckily i rang and spoke to Laurie who was extremely polite and helpful and he took the trouble to check with the supplier for me if the item was in stock (which it was) and then arranged for the item to be delivered very very quickly. He deserves a medal as we were then able to fix the problem. He also took the trouble to wish me a happy birthday, which was above and beyond the call of duty.
Would use your firm again, but would be very careful to check when delivery would actually be as i found this to be quite misleading.

The service and communication was absolutely top notch. Very helpful staff and would definately use again.

I was very impressed with the service I received when buying my sink. The price was the best I had found anywhere and although I had to wait for it to come into stock the delivery was on time and the day I was told it would come.

Customer services was excellent with extremely polite update phone calles to my enquiries.

Thank you for a great service. I would recommend you to anyone. Also great website, really easy to use.

many thanks for purchase of Armitage shanks bath .

Excellent communications etc .

Have recomended to friends and relatives

part arrived today. excellent speedy service. would use your company again. thanks alot