Customer FeedBack

I have been very satisfied with the service I have received from Laurie at Mytab. The prices are competitive and most improtantly Laurie has been very responsive on all my questions and on sourcing and delivery issues. I would recommend Mytub to my friends.

your service was fine and date of delivery reasonably accurate.Reply to a question was speedy and I was well satisfied.Thanks

A great service although a bit slow on delivery but i think that was down to some confusion on the order but on the whole very good just waiting for the coal bed to come down a bit in price and i will be ordering again

many thanks

Terry.

Having been let down badly, by the appalling service of a rival supplier, I could not fault the service recieved by My Tub. Goods ordered arrived in specified time scale, online updates fantastic and even a call to tell me when it would be delivered, the best price I could find on the web for the product I required, and a sensible delivery charge too. Everything I want from a supplier. Will be using you again and recommending to friends.

The only thing that might prevent me from ordering more things, is finding them on your site. You have to know the product code to find it, pictures would be helpful, as it is really hard to tell from a product code if it will match requirements. More pictures please!

MyTub Repsonce;

Thank you Helen, I am currently looking to improve the searching and browsing experiance, pictures are very much needed also and are an ongoing job.
Regards
Steve

hi there , no complaints i was very happy with the service i received . i ordered a neautalizer which was on order and would take up to 6 weeks . i think it arrived in 3 to 4 weeks . i was well informed via email of its delivery status and would like to thank all at your branch for doing a great job THANKYOU Steve

Purchased some really good Radiators. Could not fault anything with the transaction, from sale to delivery.

5*

Keith

goods arrived on time. Good service

Hi

The service was good and I was able to pick up the goods as arranged. I thought it was good to be given the chance of picking up myself, and not having to pay the delivery charge. Parts were as expected - which isn't always the case with online purchases! Also the order was available quicker than expected

Nice to do business with you.

The shopping experience was good from placing the order to the speed of the delivery.

I will definitely use your company again.

Whilst we had to wait a little longer than one would have preferred or found ideal, we were pleased to receive the ordered item in good condition when indicated.

liked the price, service and delivery. Expect to use you again.

Many thanks for an excellent service and very efficient customer relations.

Totally fantastic service and a true example for all the competition out there. My order was well received and within good time. Thank you for your impeccable service and extremely competitive prices!!

Excellent first class service. All products arrived as requested. Laurie and Steve were outstanding in replying to emails etc.

I thought that there could be more product information on the website.

Congratulations on running such an efficient busines.

Thankyou,

Laurie was very helpful, Toilet seat was delivered to rear door as requested as I wasn't in. Altogether the service was excellent. I will certainly use your website first if I ever need more items.

I thought the service was excellent and had no problems, would definitely use you again and recommend.
Thank you

excellent service

wondeful service, my solar heating fluid arrived first thing in the morning the very next day. You cannot inprove on that. many thanks

Totally 1st class thank you. If I ever need another boiler part you will be my first port of call THANKS AGAIN

Excellent delivery time, easy ordering.

Only comment would be huge box for small item, and no packing materials.

Item was rolling around.

A 1st class service. Very competitive prices, goods in stock, excellent delivery and an easy to use website. Highly recommended.

Regards

I was very pleased with the professional, no hassle, service that you provided.

I would not hesitate to deal with you again.

Good service. Had problems getting the product elsewhere {Screw-Fix}. I got the taps I required at a good price {less than Screw fix} and they arrived when promised. Well pleased. Well done. Will definitely use your company in future.

Hi

I bought a Riello R40 G10 burner from MyTub about a year ago as retrofit for a 30 year old oil boiler which was in otherwise good condition. The choice and fitting of this burner was non-trivial and I received entirely excellent advice on these matters from your sales team. I shall be pleased to approach MyTub as my first port of call in any related future purchase.

Thanks and regards

I was happy with the service. The mirror was well packed and arrived safely. The only quibble might be the delivery period. It took some time from order to receipt. Having said that, it did arrive on the day you said it would so it's a minor complaint

I was pleased with the product (it worked) and level of communication later into the buying process but was left disappointed with the sales tactics.

I had chosen MyTub because when I called you gave me a lead time which was shorter than my plumber had stated. We were without a shower and wanted it working as soon as possible. Your product was slightly more expensive, but explaining my situation to your salesman, I had been told that the part would definitely arrive sooner. I therefore made the decision to buy with MyTub.

I was disappointed though as once payment had been taken I was told that the lead time was beyond what my plumber had suggested...so I had paid more for no reason. I appreciate that sometimes delays occur, but I was left with the feeling that MyTub were just trying to make the sale. More fool me perhaps, but it will make me think twice before using you again.

I hope this is received in the constructive nature it was meant.

MyTub Response;

Hi Emma

Thank you for taking the time to address this. I am very aware how that would look and I would be exactly the same if I was in your shoes. We only rely on the information we get from our suppliers and manufactures, MyTub never gives a lead time we knowingly can not be achieved. We are very sorry this is what you have experienced and are taking this up with our supplier to ensure this error will not happen again.

Regards
Steve Marshall

Good service, order arrived within a few days.

Very good products and services, but i think the website design lets you down, spend some money on making it more easier to use, for example you want a shower tray, but you have to go through 20 odd other links,

more pictures and groupings needed. too much options,

apart form the website the phones service was very good and helpfull.

Very happy with the service thank you.

l found your sevice and products very competitive and delivery excellent.

knowledgable and helpfull staff and delivered as per instruction v.good!

Excellent price - prompt delivery - you siad what you would do and did it. Well done!

Excellent friendly service, good communications, quality products .... and the best prices around!

I was very impressed with the service you provided. I initially phoned for information and received very helpful advice, and was able to order the goods online and arrange local delivery at no extra cost. This is almost unheard of with online shopping, so thank you very much. I will definitely come back again.

Service was impeccable - could not ask for a better service.

The item I wanted was organised when I wanted it and it was available for collection locally saving me any delivery charges.

Your staff took the trouble to find the item and arrange for the collection locally.

Bathroom and kitchen works are complete now but if you sell televisions please let me know!!

Regards

Your service was most satisfactory, and the people in your company were most helpful, especially when I was having trouble with the delivery.

thanks you very much the shower is working wonderfully.

Hi

While I was very impressed with the speed I received the first part I ordered, I actually ordered 2 of them & have yet to receive the second. The delivery note suggested that one was being delivered & one was on back order, but so far it hasnt turned up...

Many thanks

Very good trouble free service. No issues to raise at all.

Excellent service. Emails answered in a very efficient manner. Expensive delivery charges! Overall a really easy to use and well laid out web site.


MyTub Note;
Thank you Mr Cuthbertson.
We have now changed the delivery charge structure.
Regards
Steve Marshall

The price and service were good, though the dealy from placing the order to delivery was rather long (several weeks). In practice it didn't matter in this case, but normally I woudl not have wanted to wait so long.

Very competitive pricing compaed with what I was able to find on the high street or in Bath stores on the internet. Equal I suspect to trade prices. Quality delivery service and on time. Very good ta!!!!!!!!

Service I received was fine and prompt. I'm not a great consumer of you products, merely D.I.Y. but would use you again.

Regards

Superb next day delivery, just waiting for one more item from MyTub.

Thank you.
The shower tray you sold us is a great match and looks great.

I was very impressed with the help and quick call back from Steve. He managed to locate a discontinued Pactrol device to fix a heating system. A1 service and thank you.

first class shop, plus web site.
thank you

Great price, fast delivery, an excellent service all round. Thanks

Very impressed with their service - spoke to about 15 companies looking for this part, all told me between 7-10 working days, these guys got it for me in 2!

Well done guys, it arrived at 8:30! The best price around and a great service.

Ill put a a link to your web site on my own at www.YourTotalEvent.com if you have some preferred key words let me have them and I shall use those.

Thanks

Hi

Sink arrived this morning as you promised.

Thank you.


Yours faithfully

Simon Moncaster
PRJ Contractors (Bristol) Ltd
Unit 42, Hither Green Trading Estate
Clevedon
Bristol