Customer FeedBack

customer service was excelent. kept me informed at all times. Will recomend to everyone. Order arrived on time.

Good customer service. Good communication, would definitely use again. Thanks

Excellent customer service. I had to call as I needed to collect the item ordered urgently, I made 3 calls and spoke to 2 people. They could not have been more helpful, they located and contacted the nearest delivery site and emailed the details to me.

Made two orders with your company and have been very impressed with the customer service, particularly in helping me get a relatively rare bath delivered very quickly. Matched the price of another site too, which is excellent. I wouldnt hesitate to recommend MyTub to others. Superb, many thanks.

Good communication. Managed to arrange to collect part as I was local. Very professional and good customer service, plus part was nt expensive.

Superb customer service and flexibility to rearrange delivery at short notice.
Will definitelty recommend you.

Prompt service at a resonable price.

Very helpful service. Found obscure tap valves for me.

couldnt have been easier or better - well done.

Just ordered some bathroom furniture and wanted to say a massive thanks to Rachel for all her help. I must have made a dozen changes and Rachel was fantastic getting me quote after quote.

Thanks again Rachel for all your help
Pat

Order was recieved on time, as per specification and in excellent condition! Well done!

Hi,

I am pleased with the service. The delivery time could have been shorter. The goods Drayton Actuator are as expected. The goods work well. I am happy with the price. If necessary, I will use you again. Thank you.

Ian Smith

Thanks yet again for a superb service I have recommended your company to many people all have been amazed by your service Thanks

Every think is ok thanks

Hello, the item arrived damaged, I reported this and was told that a replacement would be sent and the damaged item collected. The service that I have received is good but the packaging which I believe was done by your supplier was none existent, just a thin wall box with no packaging whatsoever. Early days yet but I am expecting a appropriate completion. Regards Pete

Excellent service received, prompt communication throughout order process, would recommend and use again.

The component has finally arrived after 3 attempts to send it!

I was a bit surprised by the size of the box it was packaged in - it would probably hold about 1500 of these components!!!

item was damaged so had to order a new part.

I ordered an ignition and pilot assembly for an obscure gas fire and it arrived two days later. Thank you.

Dear Sirs,

I have had two orders with you, both now delivered. The first one was somewhat delayed and on the second one, over £25 and hence postage free, an attempt was made for me to pick the order up myself or pay extra for a carriage charge due to distribution. I queried this and it was withdrawn and some free tape included with the order. The people I dealt with via email were prompt and polite in their responses.

Kind regards,

Paul Kelly

Box was delivered on specified date. Box was damaged but contents seem fine. Good service, thank you

Great service. Regular communication. Order arrived on time. Id recommend mytub to anyone.
Alex

Thank you recieved great service

Yes, Order received intact, very speedy delivery thank you

I rang prior to placing my order and was told it was in stock and if ordered would be with me in 2 or 3 working days, I placed the order and was emailed with the confirmation giving a much later delivery date, this was disappointing but I had paid and the price was good so left the order as it was. The screen arrived on Friday as stated and within the time I requested and I am pleased with the item. However because of the delay between when I was originally told I would receive the item and when we eventually did some inconvenience was caused.
------------- ------------------------- ----------------------
Hello

Sorry for your inconvenience, we do endeavor to deliver as the stated "Normally Stocked 2-3 days delivery" however we do sometimes run out of stock. For any future orders you could also use the link to double check the stock is in.

Sorry again

MyTub.

Great help from the mytub team identifying the right item, pictures would be helpful. Delivered very quickly and a very good price. Many Thanks!

Excellent and reliable service.

Order received and delivered as quoted. Very Good service and thanks.

Good communication throughout the transaction, fast delivery and good quality products, overall a success - would recommend to others and would buy again myself.

product spot on just one comment this was ordered for delivery and a date was given to me aprox date for delivery then it changed in the next couple ov days i had to go and pick up you should not exept an order for delivery in the first place on line i will look forward to your comments thanks stephen

I thought the service was very good all round and wouldnt expect anything would better it

Thanks Rob

Extremely efficient and fast. Would use again.

Not delivered on time, as for some reason item left off van.

However, customer services dealt with it quickly and efficiently, calling me back to keep me updated. Item was then delivered the next day.

Good service, Very fast delivery, Thank you

thank you for your service the items came on time thank you

Great price and great service. Liked being able to email queries etc and get informative responses pretty quickly. Didnt know i could have stuff delivered to my local plumbers- will deffo use this service again in the future.

Order arrived in good order and E-Mail communications were good throughout. The courier was conscienscious and contected me before delivery. Only slight complaint would be that it took over a week from order to delivery.

Good service as old parts out of stock. Now received and fitted. oven fixed!

Slow supply not My tibs fault, but they chased it up well. thanks CHris M

Although, the unit was unavailable at the time, and the delay was a number of weeks, once informed of the scheduled date, the date was stuck to, and I dealt with well informed staff, and keen to "find out" rather than "fob off" attitude, and they were happy to help. Arrived in decent packaging and kept informed over automated e mails as well as brain behind email when requested for information. Good to deal with.

Excellent service and communication. Ordered a regulator for Stoves oven which was obsolete, My Tub contacted Stoves for replacement part information. It was cheaper than original item. We searched around the net to find fitting instructions, so less than £25, much cheaper than the £900 we feared! Would highly recommend and definitely use again, thank you!

Excellent service - thermostatic cartridge arrived in three days - predicted 5 -12.
Thank you

Item arrived safely in the time indicated. Good service, thank you.

Shower part arrived on the day My Tub quoted, works fine, good to have hot water again.

Good,efficient,prompt service. Thank,s.

Good service and goods as described.

fast service , pleasure to deal with

My Tub were very helpful during the ordering process with good and regular updating of information until the goods became available.

What an excellent service!

Nice taps, delivered as promised.
A conservative delivery estimate which is achieved is much better than a shorter estimate not achieved - even if the former actually delivery lead time is longer than the latter i.e. if you say 5 days and it takes 7 days thats worse than saying 10 days and getting it in 10. Ideally of course you would reduce your estimated lead time 10 days to 5, or whatever and still achieve this shorter time.

Regards

GG

Great service and fast delivery