Customer FeedBack

I was very impressed with all aspects of the service we had from My Tub

Despite an serious error on my first order with MyTub I was suitably relieved to have the matter professioinally and honestly resolved as it was apprantly due to a typing error on your webpages which has subsequently been rectified. Thanks particularly to Rachel who handled the matter efficiently and fairly. The final outsome is staisfactory.

I found your staff exceptionally helpful and very pleasant to deal with. Rachel went out of her way to help me and I am glad to say that the item was delivered early on the Friday which allowed me to sort out my bathroom before our guests arrived. Thank you very much and I will certainly deal with your company again.

Rose Gill

Finally received a complete undamaged wc! Thank you all so much for your extra effort and perseverance in making sure the reordered items reached us intact. I appreciate that Mytub were in no way at fault for the extra waiting time and have been impressed with the regular updates provided. It was a bit of a gamble going through an unknown company but I am very pleased with the service received.

Thanks again,

Dave

I am quite new to mail ordering.Any concerns I had about this method of shopping were put away from the intial phone call and subsequent use of the web site. 10 out of 10 in all areas.Thank you

The local sole agent in Dubai called ATMOST decided to stop suppoting the Ariston dishwasher model that I have and wanted me to replace the complete unit although only the door lock was broken.
They refused to order the part for me. I finally was able to find my parts at MyTub and within a few days I had my shipment at my door step and install it. It a perfect match. Excellent service and will always buy from them.

excellent service

order came within a few days ,no hassle,no problems.
Very satisfied with their service

Great service with very helpfull staff.

Thank you for keeping me updated on my order. The part arrived yesterday and was packaged well. You let me know by email when the part would be dispatched and it arrived when you said it would. Thanks again

Delivered as promised - goods exactly as advertised - unbeatable price

An excellent service received. The order was received very quickly and the item was great value. I will most definately use again! Many thanks.

my tub was very helpfull. Rachel who dealt with me was amazing, she took care of everyhthing for me and the delivery was withing 2 days

Will without doubt order again. Fantastic service thankyou

Very quick delivery once notified that the item had been sent. Seals exactly as described, easy to cut to size and fit perfectly. The only drawback was the wait between placing the order and it being despatched.

good service and price, only downside was that some of the parts were loose in the box and I was lucky they were not damaged.

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Dear David

As the goods are delivered buy our own guys from branch, there is no need for excessive packing, the goods are loaded and delivered to you the same day.

Regards
MyTub

Product delivered in a few days at a reduced cost from list. Good service.

Competitive and efficient. Will certainly consider using you again and would recommend you.

Dear seller,
I recieved the product in perfect conditions.
Thank you very much.

Thank you so much for my order, which I was really happy with and the delivery service was 100%.

Great service, great price. Would definitely recommend.

cant fault your service

Thank you for your prompt sevice, cannot fault you!!!!!

Hi yes I received it many thanks. Only one problem I thought the basin was included! I thought it was a very good price!!! Obviously too good to be true. I need to order the basin to go with it Salgar Motril 8100mm but cannot find it on your website. Please advise me of its code so that i can order it for delivery after Xmas. Many thanks.

Delivery could have been quicker, especially for price.
Prompt email response to delivery queries.

R
Martin Cawley

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Dear Martin

Our infrastructure is geared up for orders over the £25, hence the free delivery.

Regards
MyTub

Great company - fast and efficient would certainly use again.

Many thanks for all your help in obtaining the items requested

We are most impressed with the service that you provide and would not hesitate to use your company again

Received with thanks

EXCELLENT SERVICE, WOULD USE YOU AGAIN.

Just wanted to say thanks for a cracking service. You delivered as you said you would, I will be using you again without a doubt.

I placed my order for a basin and brackets on Thursday, 30 Nov 2011. Correspondence from Christine kept me informed of the estimated delivery date and on Friday 02 Dec 2011 Christine gave me the confirmed delivery date of Monday 05 Dec 2011.

The basin and brackets were not delivered on the confirmed delivery date of Monday, 05 Dec 2011. When I emailed to let My Tub know, Jeannette responded promptly and professionally. The basin was damaged and another one put on order to be delivered to me on Wednesday 07 Dec 2011.

This was delivered this afternoon which completes my order and I am satisfied with how everything was handled.

If I need any other bathroom or kitchen supplies in the future, I would not hesitate to purchase them from My Tub again.
Thank you.
Debbie Warner

Dear Sir,

Thank you for the refund.

I will continue to use My Tub.

Kind regards,

R.Bridges

Order very easy. Item received fast and on time. Thank you

Top marks for customer support. New bath arrived with a couple of scuff marks on it. Contacted MyTub - staff were very helpful and the marked tub was picked up later that same day. New tub arrived in perfect condition a few days later. Nice bath and excellent service. Thanks.

Thanks for prompt service, everything in good order.

Prompt and efficient service, just what you want. Will be happy to recommend to others.

A very helpful company, who were supportive and reliable. Good service!

EXCELLENT SERVICE. Thanks for completing my parts order so promptly was very pleased with the quick turn around, highly recommended. thanks from Cookertech

Excellent service - as always. Cheers!

Second time I have used mytub and once again got good service, item arrived quickly. Will use again.

Excellent service with good communication throughout.

The wrong address was put on the delivery paperwork. Fortunately the driver phoned for directions.
Otherwise a smooth transaction.

quality product at a great price

Excellent service, part arrived on Thursday before 8.30 a.m. thank you

Collected last item today. Very helpful in enabling early collection of sink before last weekend.

Regular updates on the progress of my order, arrived when planned, great service!

Very pleased with the help, service and price received with my recent order for Vailant flue parts.

I did wonder when I had an e-mail delaying delivery confirmation for a week, but 3 days later delivery was was confirmed and Sunvic valve and actuator arrived on the day quoted. I will have no hesitation in buying from you again.

Good price, efficient communications and quick delivery. Thanks!

Very good service and no complaints-thank you.

Goods arrived ok
Updates on deliverytimes useful
overall Good service

RJP