Customer FeedBack

Just wanted to thank you all at My Tub! I received my order very speedily and it was packaged very well, I am one happy customer! thank you again and well done!! p.s. HAPPY CHRISTMAS!!!!!

Part arrived 4 p.m. on 28.11.11 - fitted and working.

Will use you again if anything else breaks.

efficient service & delivery

thanks

Quite surprised when plumb centre delivered the goods as I had already been there to source parts and I have an account with them. Nevertheless good service parts were delivered early and fitted same day.

The replacement part was received on time and has fixed the problem - many thanks!

excellent service would use again

Received replacement gas fire coals on day expected. First class service. Thank you.

Thank you for your time in assisting us with our complicated and specialist order for the engineering of our super yacht, the order was dealt with personally and with a running update, the order was shipped overseas without hindrance and complete, I would recommend and use your services again.
Best Regards
Steve Whiteside. CEng 291111

Helpfull and friendly staff, will use again.
Thanks.

Part reeceived Friday as promised. good service.

Thanks

Excellent service, thank you

Good website and very good prices and quick delivery

You did exactly what you promised and the goods turned up sooner than quoted which doesnt often happen.

Great service, respose time to email,price and delivery excellent.

All was fine - bit of a nuisance having to go and pick it up from Bristol Parts but very luckily they were not too far from me - and anyway I can understand and approve of the reasoning behind it.

Order received. A quick and efficient service - good value for money.

Excellent customer service, keeping us informed about the delivery date for our order: thank you!

Great service my tub, thank you!

Fast and efficient service - helpful carrier dropped off next door as instructions and good value

Good website, clear easy to follow. bathroom cabinet took three weeks but we were informed at time of email order and arrived on date promised. Excellent cabinet, really pleased with it.

Good prices and great communication and quick delivery, many thanks

Easy to use website.
Order recieved on advised timescale.
Very good service.

Goods received OK but did take over 2 weeks to arrive.
Messages emailed through saying "Delivery: estimated to be confirmed at a later date" with a date is confusing. I think it meant "Delivery estimated to be .. with the date
Did get apology for delay as product was out of stock and when email was received a few days later to confirm delivery goods arrived within a few mins

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Hello Paul

Thanks for bringing this to our attention, this has been a recent change to our system. We agree with you that it is not quite right and we have now edited our system so as not to be so confusing.

Regards
MyTub

Great service, fast delivery!

First class service all the way from ordering to delivery, your on line order tracking service is particularly useful.
Ken Scott

Well done!....Superb service following a change of parts
Great follow up by all Sales personnel who kept me informed throughout
Would definitely use them again!

Just to prove,internet shopping is worthwhile.this was my first order with your company.
excellent communications, excellent customer service.
very competitive prices.
I would thorougly recommend you.
I will most definitely shop with you again.
This is what customer service is all about.
a massive Thank you...
Ron Ellingworth Wolverhampton

Fast and prompt service.....many thnks

Excellent customer service. Very friendly and helpful staff who kept me fully informed and the item was avalialble for collection as promised.
Competitive price as well so a very good buying experience.
Thanks,
Mick Gordon.

i recently made an order with you it was ment to cost nothing foe postage and then i recived a phone call from a courier sercice called streamline and it ended up costing me an extra fifteen pound postage what is that all about . not impresed .

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Hello Mr Adamson

I am sorry but you should have been informed of the charge just after your order came through so you could have made an informed desicion. We only deliver free to the main land and this charge would have been unavoideable. Sorry again for the way this took place I am investigating who this came about.

Regards
Steve Marshall

Fine service, delivery as expected , in Denmark.Thanks.

Thank you for the service that exceeded expectations, especially when your staff contacted me by telephone to advise that the part was obsolete, but then they went the extra mile to search and source the item from another suppliers old stock.
True customer service.

Thanks, I will be back.

Great and prompt service thank you.

Hi there.. I called yesterday and spoke to Christine,

O.K. the order took just over a week to receive.

Please could someone advise me that what sort of period can you offer on guarantee

Does this part come from Ideal Standard or from third party

For example, there some changes on colour, its grey,and not white finish, from its exsiting and original part and the bar looks slimmer, and its down size on the actual blue float.

Regards
B.Mistry

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Hi
With reference to your comments,
goods have been ordered direct from the manufactures (ideal) there code for the item is SV81767. Ideal have advised that system fittings have a 5 year warranty.
If you wish to confirm with the manufacturers what you have received from us, their telephone number is 01482 46**** please let me know if you need any further assistance from us,
Thanks Jeannette

Thanks for all your help and information from start to finnish super fast service and no problems thank you once again. Colin

Thank you MY TUB! You are really doing a great job. It took a couple of minute to solve my problem.
I am waiting for the parts.
One more big thank you! Best regards,

Dan

Thankyou for your product which I was very pleased with

Regards
Judith

Possibly the best or one of the best online retail experiences I have ever had, polite and proffessional from start to finish keeping you fully upto speed on the transactionallogistical process.

10 out of 10

Alexander Simpson

Great service, quick, easy to order and best price I could find for the items I ordered..thanks

Fast deliver of the right parts Thanks

Excellent price and exception service. Thank you

Excellent service, pleasure to deal with. Defeated by manufacturers problems but only after exhausting all avenues.

Great service, very friendly and helpful. Particular thanks to Deborah who helped out with part and delivery, would recomend without hesitation.

Very good service. Order was delivered on time and the price was competitive.

Thanks

John

Item delivered as communicated, cheapest price i could find and good customer service.

Very efficient service at a very competitive price . Parts correct and delivered on time with plenty of comunication. Many thanks My Tub.

very satisfied with the service

Excellent service, all fitted so thanks once again.
Regards
Steve

Found ordering straight forward.It was a little confusing that the date of arrival was found to be a day before the depot received it ,but I was confident that it would arrive the next day . And so it did.

Very prompt delivery and goods at the right price