Customer FeedBack

Unfortunately purchase and delivery of my item was not plain-sailing. The order and payment was made on 1st November with anticipated delivery date or 3-5 days. Then an email advised the delivery date would be 20th November...I telephoned to ask why Following my intervention this was followed by another email stating the new delivery date of 12 November. We waited in all day and by 4.45pm no delivery had taken place. I phoned again and this was checked out and yet another email arrived with an apology and note that the item would be delivered the following morning. This did happen at 12.20pm. When I questioned the delivery man he said he had a delivery date of 20th November and was not notified of any change to that!!!! Why was this when they clearly had the item in the depot and were just holding it until the 20th!!!! It could have been delivered much sooner and I do not understand why it would potentially have taken 20 days to get to me if I had not intervened. The item is now installed but it has caused me considerable upset and frustration. I certainly dont think we were afforded your best customer service.

------------- ------------------------- --------------------

Hello Mr Hopkins

Looking into this it would appear to have been a communication break down when our office has been confirming with distribution when exactly your order would be delivered to you. We are very sad that this has caused you upset and frustration, we apologise and can assure you this is a rare event with our diligent staff.

Regards
MyTub

Although order took a wee while, I was kept well informed about the delay. Would certainly buy from again.

Product received and I appreciated the regular email updates on when it would be delivered and it was delivered when you said it would. Great service.

Great delivery thanks

The service was first class with the item arriving next day. However I do baulk at the price of spares parts, my one tiny item a small 12" bronze body without the flow regulator being 1 16th of the price of a new boiler.

Items listed should state if they are in stock or not.
Also any additional charge for faster delivery.

I ordered a replacement part for my fire. It arrived in just over 24hrs - great service. I will use My Tub again.

Good price and delivered within three days as predicted on order. Many thanks indeed. I did really want a couple of the flexi couplings which are listed on the Grundfos literature as an option for this pump. Noone I spoke by phone or online really appeared to understand what I wanted so decided to source elsewhere when I could be more certain of what I would be getting.

good prompt service, thankyou, peter

Althougthere was a delay in fulfilliing the order, I was kept informed on what was going on. The original part I ordered was no longer available but an alternative was provided. Thank You

Was rather disturbed initially that the order would be delayed some two weeks or so. It was not an issue for me at the time as I keep spares of this rather unreliable and fragile item. However, if I did have a faulty part, I would have had much inconvenience.
Service itself was great. i was always kept in the loop about the order from MyTub who eventually delivered.

Product as described but note that it is plastic at a reasonable price and delivered promptly.

many thanks for getting order for me after a local company said they were
no longer in stock anywhere. cliff

Goods received in good order but not in the 2 days originally promised. 5 out of 10

Great bath for the price. Arrived on day promised. Would recommend to others. Thankyou

Very good service, was kept informed by email on delivery date.
Very satisfied with the sink. Would use again. Thank you

A good experience thanks, a speedy delivery at a good price. I was suprised that the item was delivered by Plumb Centre, but if that is the way your network works, then thats fine.

Ordered a Roca bath & legset using the website which was very easy to use. Received lots of email confirmation and delivery information which was excellent. Used the on-line chat to see if we could arrange an afternoon delivery which was immediatly responded too by Debs and delivery was arranged as requested all very promptly. Bath was delivered at 4pm the next day, which was spot on, by a very polite and courteous chap. Thank you My Tub - would definitely use you again and would defintely recommend to others. 5 Stars!

Pleased with service, would use again , value for money.

First class service. Speedy, value for money,would & will use again and again.
Many many thanks. Phil

The quality of the product that was delivered to me was far from the standard that I would have expected from a company like yourselves. The item appeared to have been in the warehouse for a number of years and was bent with paint starting to corrode.
I can only say that the item was replaced within a period of 2 weeks with a quality item. Service response was good.
The original item should never have been allowed to be delivered as there could not have been any quality checks. This was someone getting rid of some old rubbish item. I can only say that this has certainly put me off using the website and supplier again.

Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.

Had to wait a week for the part, but didnt mind as it was cheaper than other places. However I was kept updated at all times by the friendly customer services staff.
Will definately recommend MyTub to all my friends and family!

I was pleased with the service. I was first given an estimated delivery date, and later confirmed. Emails were promptly responded.

Thanks to mytub.

Very!!!! pleased with the service given. Questions about the products suitability were speedy researched and answered giving total confidence in the purchase.
Courier information was accurate which is very helpful.
WELL DONE!!!!

This was an excellent purchase at a competitive price.
It was very promptly delivered.

Fantastic service, next day delivery, very satisfied.

thank you for a very promt and eficient service part works a treat recomend your company to everyone will use you again.
Adrian Jarvis Maintenance Manager

Thanks for the service. Everything turned up really quick and there werent any problems, a pleasure to do business with. Thanks for your help.
Regards
John Cropper

Very swift delivery.would use again for sure.

GOOD SERVICE,MANAGED TO GET ME A DISCONTINUED PART FOR A 1994 GAS FIRE FRONT,WILL USE AGAIN.
THANK YOU

Very impressed with serice.

First class service Many thanks

Mytub provide an excellent service especially for smooth delivery to us in Malaysia. Will use your service again next time.

Initial enquiry about an alternative product to the now discontinued line was swiftly answered and order placed. This was then very quickly delivered. I was very impressed with the service received and would most certainly consider using them again.

Was kept informed of revised delivery date and item delivered as specified.
Quality original part.
I now have a working shower!
Very pleased ... Will use again.

Fast service - all OK - Thanks a lot.

Easy ordering online
Advised by email of date of delivery
Delivered early and everything very satisfactory.
Many thanks for excellent service

Brilliant service. Easy to order, came slightly quicker than initially estimated but with confirmatiuon of delivery day by e-mail ahead of the time meant no problem. Price was good, too! Would use you again on this experience.

Excellent service the parts arrived the next working day as promised will be using mytub again. Many thanks.
R Hill

I was kept informed of each stage of my order and the goods arrived on the day stated.....Great service and would highly recommend MY TUB...well done

Great service. The part did the job and peace has once again resumed in the Henshall household!

thanks

Despite having a glitch on the order on the day of delivery, which was soon sorted out, dealing with your site was very favourable. I was kept informed and updated every step of the way. Well done and I will certainly be back again. Thank you

P D Allum

Excellent service. Order arrived right on time as indicated. Letting me know the day it would come was very helpful. As well as that, the lady in the office rang me up to check out my address as it wasnt clear. I certainly recommend MyTub and would use again M I MacMillan

Very Happy - the product arrived the day it was meant to, and although we werent home, they came back with no fuss and redelivered.

Superb service. Everything exactly as quoted

Thank you for your great service, there was an issue with obtaining the item but you kept me informed. The item was eventually delivered earlier than expected.

Thank you once again.

All fine, no problems with anything at all, quick dieptach & delivery.

Thank you for a very easy transaction. The item was received very quickly and was fitted on my shower in no time at all. Would definately use you again.

Thank you

Kept fully informed of the product availability and options avaialble.
Delivery made in promised timescale