Customer FeedBack

i needed a part that is now out of production bit mytub got me one and kept in contact about delivery etc, woulld definately recommend. thanks :

Excellent price and service .

excellent allround service, will use you again and recomend to friends.

Hi there , Sorry for the delay, goods turned up on time,hav nt fitted them yet! Your service was top drawer . Thank you so much . VM

Good service, clear communications & delivered on time.

The order was delivered in time and in good condition.
Thanks,
Miriam.

Excellent service.
Many thanks,
John.

What a Brillant service. From start to finish!! I will highly recommend this company to my friends and family. Honstly My Tub gets 5 stars and more from me. Thank you Thank you Thank you.

The right advice the right product delivered on time.

Great service from MyTub again. Order was correct, email updates timely and a fast delivery together with competitive prices all add up to a super service - thanks.

Thank you for your good service with my order. After an intitial date of four weeks delivery Christine desrves a mention as she despatched what you had to get me going and the remainder followed a week later not the four weeks as we feared - not bad service - thank you.

All as ordered and rec,d quickly

Most impressed with your customer service. I was immediately informed of the anticipated delivery date and regularly updated. Item arrived safely on the expected day. Many thanks - I only wish other companies were as good

While Id consider buying off you again, I was disappointed that the order price quoted was not the final price charged due to what I considered rather high shipping costs.
It also took some time from placing the initial order to actually getting it. The part could probably have been sent by standard royal mail for a fraction of the cost and I would have received it just as quickly.
My only advice to improve your online business would be to investigate mail and shipping options in an effort to reduce costs to the purchaser. Just ringing a courier is never going to be the most cost effective method.
Your customer service was good and the ladies were very pleasant and responsive.

There was a little glitch with regard to the delivery period which changed after the order was placed but Christine resolved the problem and kept me informed. Quite happy to order again.

The taps arrived as promised and the quality appears good.

Frank Webb

Excellent service - many thanks

Completely satisfied with mytub but delivery could be better. I rang you at about 4.30 on promised day of delivery to be told that delivery could be any time up to 6.00pm. At 7.30 I sat down to write a very critical e-mail to you complaining about non -delivery but, happily, it came just before 8.00pm. I was panicking as I had promised to use this item in repair of a customers boiler on Friday relying on your promised delivery. All turned out well in the end but earlier deliveries may save frustration and anger.
Thanks for your service. I will use you again. M.Bradbury

As described, although not sure how I ordered 2, only needed 1.
Postage very costly too!
Edd

only place i could get the part from, fair price and fast delivery

Service was good with good feed back about progress of order. Delivered as required.
Many thanks

Rad valves arrived ontime good service on that -small packages could come via post more quickly. site search may not work well when precise name of component is not known.

My order was delivered by Plumb Centre, Ipswich on date given. The fragile gaskets were undamaged but could have been better protected with a stiffening layer of cardboard. There was a bonus: 4 reels of PTFE tape which I had not ordered! Any ideas who missed out
Thanks anyway. Regards. Keith

I am fairly happy with your service but wonder why you CONFIRMED
DELIVERY as 26th September, but it did not arrive until the 27th
Driver had papers with 26th crossed out & replaced with 27th BUT
NOBODY LET ME KNOW!

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Good afternoon,

We are sorry about this.

We had confirmed the original date with the delivering branch but the driver could not physically finish his round, hence delivery the following day. We were not informed about the delay.

Regards
MyTub

Quick & easy transaction

Received geberit concealed cistern within 5 days, tried to fit Saturday and found part missing. Had to wait till Monday to advise of this missing part. I was told to leave it with customer services and they would get back to me. In the meantime I spoke to the manufacturer and received the part next day. Four days past not a word from My Tub. Well done Geberit not so well done my tub, just a call to say what was happening might have helped

Fast and safe delivery. Competitive price and friendly staff.

Delivered on the day specified, the contact I received from you was second to none I was kept informed all the way through the order. The cheapest I have found anywhere for that toilet so I will be using you in the future. Thank you for an excellent service

The delivery arrived eventually although there were some delays caused by a lack of stock and I was somewhat suprised to get a call on the delivery day from The Plumb Centre asking when I would be in to accept the delivery, I assumed that this item would be delivered by post. The delivery was made a couple of days later and once I had retrieved it from the bottom of our recycling bin I was eventually in a position to fit it.
the fitting of the new hinge to the existing toilet set was complicated somewhat by both the new brackets and the screws being of different sizes to the originals. Due to this I ended up having to use both the existing hinge brackets and the existing screws which annoyed my slightly as I ended up throwing away brand new items that I had just bought. The modifications appear to have worked and the toilet seat again works as it should.

Could not fault excellrnt service

Delay in getting the order to me because the item was discontinued but they did obtain it & send it. It arrived & a week later I got an email to say it would be delivered next Monday. Not impressed with that communication.

order delivered on time, good shopping

Brilliant service. Very glad that I remembered I had used you before.

Excellent and helpful staff,thankyou

Goods delivered, in good order, on date that had been stated. Excellent customer service and great prices. Highly recommended!

Great service thanks

was a mix up in address but was sorted out realy fast was quite empressed with the service

Great service, Toilet seat arrived in good order. within a few days, many thanks

Very quick and efficient service , thank you.
Only negative was having to pay full carriage on a few washers which could easily have gone in a small envelope!

Fast, efficient and value for money! Could not ask for more. All in all blooming marvellous

The best service anyone could ever expect. Thank you very much for all the help.
Will certainly buy from you again.
John Paterson.

Thanks for great and timely service. In the words of the great Arnie "ILL BE BACK".

Francis A

the staff at mytub were very helpful in finding the part i needed for my shower and even though the part was only £10 the level of service i received was oustanding from start to finish you would think i had spent thousands of pounds, excellent communication, i was kept upto date at every stage of my order and very fast delivery. this has to be the best company on the internet, staff who are genuinely interested in helping no matter how much money your spending, service at its greatest. thank you Mytub

Great Service. Particularly liked being kept in touch regarding delivery date

Very good communication and an excellent service. Thanks.

Very helpful service. Many thanks

Excellent - the only company to think laterally enough to find me a replacement for my obsolete airflue duct. Thanks!

All fine really, apart from a pretty slow delivery service. 6 days to deliver within the UK is I bit excessive, as Ive had things shipped from Napal in less time.

Well what can i say, first rate customer service. I ordered the wrong item, they did everything they could to get it sorted for me. Cannot recommend this company enough. 5 stars

Thanks for the order completion. The valve arrived at my sons exactly as promised. Now I just have to instal it!