Customer FeedBack

Made an extra effort to find an item that was no longer available from the manufacturer and provided me with a resonable idea as to the time of delivery. An all round excellent service.

Very prompt service- definitely use again .

Good price, prompt delivery - excellent customer service. Ordered online and Internet problem meant I had to start my order again. Second attempt worked no problem. Within minutes I got a phone call from a charming lady who said she had noticed that I appeared to have ordered two firebacks within minutes of each other. Did I really want them both or just one I told her what had happened and she said not to worry she would sort it out and arrange to refund my card.
Great service - thank you.
Barry

very good service will use again , highly recommended

Simple order taking by someone who knew exactly what I wanted - packed and delivered on time to MyTub, but one day earlier than I reasonably expected.
Thank You.

The product arrived quickly, it was what I ordered and Im very happy with it! And the price was the lowest I could find on the Internet.

Excellent service would do Buissness again.

The part was sent very quickly and was well packaged. Unfortunately no fault of my tub, I ordered the wrong part by accident. Lets hope they take it back.

the worst delivery service I have ever come across it took you six week s then you broke one and then i had to wait another two weeks
would never use you again

Received very quickly. Thank you

Our boiler arrived on time, thank you for your help regarding installation!

Arrived on time as notified
Pleased with service

Excellent service, sink was delivered on time and with a smile.
Will definitely use your company in the future.

Thanks for bath....arrived as advised.
Happy with bath but not with handles as they are much wider than those on the alto 70 width bath.It is not your fault and having spoken to Ideal Standard find that they do no provide an alternative which is a pity
I dont suppose you know of a possible alternative
Happy to use you again if needed


Ray Whitehouse

Order arrived on promised date. Excellent service. Thanks!

Easy ordering process.

Thank you for your assistance

thanks all,my order arrived on the due date,should make a great livebait tank on our boat,regards,h.

Delivery fast thanks alot. Product tricky to install however, we managed and now have a complete toilet once again!! Thanks

Thank you for the very prompt service you provided. the part was received in less than 24 hours. I now know who to recommend to others when boiler spares are required. Ian.

Very pleased with your swift delivery and updates of my orders progress. Have fitted the part as a repair on my clients swimming pool dehumidifier. The client was pleased with the speed of repair. Many thanks.

item has been recieved , very happy with service.

Good communication. Appreciated.

Excellent service from start to finish! Communication all the way through!Would certainly use again if needed !

Excellent service,very quick delivery,great price and great product with excellent comunication.

this was the first time i had purchased anything from mytub and if needed, i would use them again. telephone staff are extremely polite and helpful and the service provided was of a very high standard. thank you mytub for making my shopping experience with you, a walk in the park. highly recommended.

Order received by specified date and our Tevi Boost shower is now back to normal. Thank you for your extensive website and very competitive prices. The free delivery service encouraged us to trade with you as it does reduce the product costs.

Thanks excellent service as always

Thank you for a great service, when its still so rare to get it! You kept us updated from start to finish with the order and it arrived whe you said it would. We will defintely use you again.

Everything was very proffessional and as expected. Thanks

Part urgently required on next day delivery, staff incredibly helpful and pleasant to deal with, sourced the part quickly and it arrived next day as requested. Thank you so much got us out of a real hole!!!

order placed wednesday night, arrived friday morning, exellent service, correct item, spot on service.

Ive had really great customer service from My Tub - helped me track down the right toilet seat, even checking with the manufacturer and delivery etc all worked well. Thank you

very efficient, thanks.

thanks. your response was prompt and helpful especially in the face of so many changes to the order and availability.
Vinay.

Everything fine with the part but I was disappointed with the slow delivery.19 May until 1 June.

Excellent service. Received bendy rail and I am just about to install it. It bends very easily to the required shape and I am very pleased with it.

i ordered the wrong item and i was in contact with jeannette she was very patient with me and answered all my emails straight away i am very happy with the service i got and would shop again with this company

Dot

Very helpful responses, good communication and prompt delivery of product which needed extensive sourcing.
Thank you.

Thanks its now arrived. Please thank deborah for chasing it down before the weekend.

Many thanks for your prompt and efficient service.
John.

hi
i ve used your service to obtain Radiant boiler part. im basically happy to get the proper part. I will probably use your service again because i cant really find any other suplier. you ruin your service by sending a tiny sensor by fedex instead of sending it by post in a padded envelope. i ended up paying nearly double amount for delivery than for the price of the item.13-item,22-delivery i dont even want to mention that the Fedex price for this delivery is 16 so probably your pacaging is 6. i recon that a padded envelope and postage wouldnt be much more than 6. also i hardly believe that your company doesnt use post at all. i wouldnt feel so bad if the delivery was fast for this money but it took a week.i know that im not an important customer i migyht by 1-2 small part a year so you dont really have to worry a lot about my opinion. i have learned my lesson so probably i will order few sensors in one delivery and spending the similar amount i probbaly will have some spare parts ready to install when it will be needed. with this present delivery i had a bad luck.

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Hello

We are sorry that our delivery system does not currently use the Royal Mail, we either deliver with own vans or a courier has to collect from one of the depots. We are looking into the possibility of inc the Royal Mail for delivering smaller items in the future.

Regards
MyTub

Everything as described, and provided helpful updates on delivery date.

My order arrived exactly when I was told it would and was excellent value for money compared with other sites. I had a slight panic when I received the delivery because I didnt think the item I had ordered Twford toilet seat would fit the toilet bowl but the customer service team where very calm and understanding when I telephoned. In fact the seat fitted perfectly and was exactly as described on the web site.

Excellent service. Good communication re order progress, product delivered to neighbour as instructed, correct product received. 100% happy bunny!

Excellent service and communications. Provided Peglars items which most other merchants do not stock.

Excellent product, 100% happy THANK YOU

Very pleased. Ordered and paid Friday afternoon with standard delivery. Received Monday afternoon. Order status updated throughout the procedure. Tony

Very good service
Easy to follow site, good communication re order status

Thank you for the good communication and the fast delivery of my radiators . Was a real pleasure buying from your store and youve become one of my favourites.