Customer FeedBack

Very good service my items were delivered early in the morning. Thank you. I would recommend you for for a great service.

fast friendly service very helpful with good communications pleasure to do business with you many thanks

order arrived on time and as described. thanks.

The boiler arrived promptly.
The driver had not been briefed to call ahead as requested and consequently was kept waiting for an hour.
Subsequent message via the website asking about flues and fittings has not been answered.

friendly , helpful service,good communications...would highly recommend,many thanks

1st class service Thank you

Order delivered promptly. Good value for money.

Excellent service.

very efficient service

Great service & communication from Mytub. Although initial item was wrongly sent out from manufacturer, Mytub kept me up to date with my order & were very quick to rectify the issue.
Many thanks

very helpful and excellent service

Fast service, would recommend.

My order was recieved in good order, quick delivery and very satisfied.

Hi there,

I was disappointed that it took over two weeks to deliver a product that was in stock, and appeared to sit with the courier company for some time. I had to chase several times for resolution, and paid for an item I had not received some two weeks before receiving the goods.

Thank you

Lee Bedford

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Hello Lee

Looking through the order notes between us and our distribution I am also very disappointed. This looks like it has gone via a courier and just just been lost in the courier company nonsense of "its on its way".

Sorry for the inconvenience and I will be passing this through the correct channels.

Regards

Excellent prompt service & delivery of my shower rail kit

All delivered in good condition.

Order was delivered as arranged, pleased with the goods. Very good service. Will be ordering another item again soon!

I found this to be a very fast and efficient service and will definitely use you again int he future.

Seems to be working and good quality. Friendly delivery. Have had no problems with ordering with you, thanks.

Goods received as ordered delivery is a bit slow.

Very good service. No complaints whatsoever. Item delivered in perfect condition very quickly as notified. Thanks.

Good comunication but no dilivery on time.

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Dear Sahid

As this item is made to order from the manufacture, there is no stock kept anywhere and we were unfortunately in the hands of the manufacture to give an accurate lead time.

Sorry for the inconvenience.

Regards
MyTub

Thanks for very efficient service. You were the cheapest on this product which we had great difficulty in sourcing.

Yes all good

Very good service and speedy delivery and well price,good comunication all round, wil use again in near future
thanks to my tub.

How do I get a VAT Invoice that looks like a VAT Invoice and not an email

Thanks
John

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Hello

To get a VAT invoice with our letter head please login to your account

> Go to My Orders (top left of site)
> Click on the order you wish to print an invoice

You will then see in the order details page;

VAT Invoice:

Click this to print your VAT invoice.

I think this is what your looking for.

Regards
MyTub

excellent price and speed of service. very impressed

Excellent service, kept me regularly informed of order status & order delivered on stated day

Really good service - quick and good product. Will use mytub again.

Excellent service, prompt and very efficient. " The John Lewis of the plumbing industry".

Excellent service at good price - thank you.

A minor hiccup was very speedily and professionally dealt with. The items were entirely satisfactory and delivered within 48 hours of ordering.
I would highly recommend MyTub to anyone.

Very good service, kept updated re: order, goods fit perfectly! Thank you.

Radiants arrived promptly and in good order. Now successfully in use. Very pleased.

Yours was one of very few companies offering the pump I wanted, and the only company offering the Pegler isolating valves in 28mm. I have bookmarked you because of the comprehensive nature of your list.

That the valves were a little slow in arriving was no surprise given their apparent rarity and that caused no hold-up in any case.

Service was very good and was happy with the price paid. My purchase was unfortunately broken when it was unpacked, but MyTub arranged a replacement within 24 hours.

I found the service excellent. MyTub were able to re-arrange the expected delivery to a much earlier date to enable me to complete an installation within a time constraint at no extra cost. They were quick to respond to questions and phoned to confirm the delivery time. Product also arrived with no issues.

Excellent service,
Excellent Commumication.
Would consider purchasing again.
Thank you

Hi,
Product arrived when advised. Communication was good and item was as described.
Wish it was available in white though ...

Thanks

Payment options - like a lot of people I use a debit card for payment. Debit card isnt one of the options, you have to use the "credit card" option and presume that also covers debit cards.
Make it clear and incorporate "debit card" as an option please.

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Hello

Very good point and the site has now been edited to refect this, thank you.

Regards
MyTub

Ordered my toilet cistern lid through my tub as they had by good reviews. Even though it took a couple of weeks to arrive due to out of stock their customer service was excellent and my order status was well informed so I know when it will be ordered. I was even able to change my order date! Would recommend to use them.

Item delivered in a timely fashion and to the schedule advised by your online message service which was useful. Everything is as expected. Thank you.

Order processed and delivered quickly. Packaging was a little light just a bag but all was ok.

item arrived,when unpacked found minor defects ,still waiting for replacement.

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Hello

Sorry for any inconvenience, a replacement should be with you Monday morning.

Regards
MyTub

Hi everyone, the service i have received has been excellent. Everyone has been polite and delivery came on the day stated. The only problem i have is that i cannot access my account. I put my email address in and ask for another password, but nothing is sent to my inbox. Ive done this atleast 3 times Can you clarify what im doing wrong Thank you.

Excelllent service

1st class service thanks

Excellent service fast delivery and sorted my problem Out very quickly and dispatched again

Cannot fault your service, it was much faster than I expected, thankyou very much.

Thank you very much for an pleasant easy transaction, i was kept informed of the process all the time. would use again and recommend