Customer FeedBack

Everything really good thank you, very good service and help.

Prompt delivery and goods as described. Many thanks!

Prompt service and quick delivery - thank you!

Super quick delivery,excellent service. Would definately recommend using this company.

I have only good to say about the execution of my order. I was kept informed of how my order was progressing, it was delivered within a few days of ordering, and was delivered the on the date I was told and within the time scale on the day. The young lady on the telephone when I first enquired was very helpful and the young man who delivered it was very polite and carried the parcel, which was a sink and quite heavy, into the house. Thank you to all concerned and I would not hesitate to use My Tub again.

Rachel
As requested, Im confirming that we have collected our order.
Thank you for your very efficient service.

A little hiccup with the delivery, however it was sorted out within an hour.
Product is exactly what I ordered and at a good price
Thank you and yes I would shop with you again

I regret that the small half aeration tube was in three pieces. I should be grateful for a replacement.

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Hi
Apologies for this Dr Payne, i have now ordered a replacement in for you and it is expected to arrive on friday. We will check this for you and be in touch as soon as the replacement is ready.
Regards MyTub

Excellent service - thank you. Goods arrived in perfect condition and exactly when they said they would be delivered. Would definitely recommend you to friends and relatives.

Great service at a great price. Liked the fact that the item description made it very clear that pre-2003 models needed to order a new seat as well as the hinges. Advice was spot on. Cheers.

Having been without a boiler for several days, had the runaround from a well known national gas company and a wife threatening to divorce me and emigrate back to her homeland, your swift supply of a part, which mysterious the aforementioned gas firm couldnt source, was extremely appreciated.

In particular, I would like to commend Christine for her help and the urgency she clearly demonstrated. Without her actions we might still be shivering and by now slightly smelly.

With everything back to normal, the one downside is I get to keep the same mother-in-law!

excellant service part fitted and woking

ITEM, GOOD SERVICE, GOOD TIME ON DELIVERY, GOOD PRICE,WOULD USE AGAIN,

Quality goods exactly as described and prompt efficient service.

Excellent service and staff. Kept me informed each step of the way with a made-to-measure order. Answered my queries extremely quickly even before I ordered. Good prices. Will use again. Well done all round!

The Contessa Bath 1500 x 700 was delivered as promised ! The bath is installed and was exactly what I wanted. I am just a bit upset that I had to pay about £42.00 more than your advertised price for this item .

order delivered morning of 29.03.2012 thank you for the excellent service you provided and chasing up the special connection collar required
with regards
rod harrison

Great service from the human team, it was really knowledgeable, prompt and helpful….I wouldn’t, however have needed that help if the website had been more detailed and the search feature more user friendly. E.g. If 5-210 Straight Biava Multirail Brackets had:-
a Had a picture
b Explained how many were in the pack
c Described what colour they were
d Acted as the mother page for all their brackets
e The search function were more Google like – if you put Bavia, Bravia or similar into the search no suggestions are forthcoming.
Is there a process in place that improves the website to eliminate the need for each enquiry after the human team have dealt with it

Hello Team,

I collected my ordered items from PTS, just around the corner from where I live. Your service has been extremely efficient and reliable. I really appreciate the care that your staff took to identify a way that I could get the items and the courtesy with which they notified me. I have been kept regularly updated on the progress of the order and availablility of the items for collection.

I will certainly use your service again if I have other similar requirements. Many thanks,

Yours sincerely,

D. Morris

Excellent service, been struggling to find this item locally but placed the order and 2 days later it arrived.

Thanks

great service.cloakroom suite arrived very quickly,no problems at all

The correct items arrived the next day, very good.

Good product.
Good communication from the sales team.

Fast and efficient - items arrived even sooner than expected! Thanks.

Very happy to find the parts for my tap I have been hunting for a while. Regular updates on the status of my order and swift delivery too. Great to do business with.

great customer service and communication. Competitive prices too.

Excellent service.Bath arrived as scheduled in first class condition. Absolutely no problems, would definitely recommend.

Very good. Thank you. Will use again.

First Class service and very helpful all delivered on time as promised

Product arrived on day stated in order update e-mail. Thanks.

Although item being out of stock I was always kept up to date with status and delivery was as scheduled. Excellent customer service.

Great service,very good comms & good price.
Will use again with confidence.

Than you no problems

the water heater arrived yesterday with major parts missing the metal casing is scratched and dented - the box that it arrived in was very battered and looked like it had been opened and resealed. rang mytub straight away and was told that I would be sent a returns label to return the damaged goods, but I do hope a replacement water heater is also on its way.

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Hello

We are very sorry for any inconvenience, a new unit is being sent out today to you.

Regards
MyTub

Following the receipt of a damaged item, one quick phone call and a replacement was sent and the damaged item collected. Would certainly use this company again.

Very efficient service!

The order was processed quickly and delivered on the day which was emailed to me.
The address given to the driver via the delivery note did not however have the correct house number. Im sure I printed the address correctly. The driver phoned me and I was able to give the correct house number.
Overall Im happy with the service. Thank you.

Very satisfied with the processing of the order and the very competitive price of the goods I purchased. All very efficiently done!

Excellent service. Goods arrived promptly Job done!

Easy to navigate site. delivery one day after anticpated. surprised that you passed order onto your supplier, but overall well satisfied and would use again.

An absolutely perfect service and many thanks to the girls who helped sort out my problems.

Recently purchased a Rangemaster sink from My Tub. Service over the phone was friendly and professional Jeannette. Kept informed all the way through the process. It arrived when they said it would. Very happy with the overall service and would use MyTub again.

The part did arrive a little later than expected but the members of staff i dealt with, Christine and Rachel kept me updated were very helpful and polite.

Excellent customer service, exceeded expectations. Delay was caused by your supplier and then the item went missing in transit - however you were on the case before the estimated delivery date and kept me informed at every stage without prompting. Thank you. Will certainly use you again and recommend you to others.

Hi. thanks for you great assistance. Picked the order up on friday 23 march . perfect .nice to do buisness with you . Mr Thomas Hopkins..............

Dealing with mytub was quite easy and although the part I required was out of stock they kept me informed on proposed delivery dates.

Laurie at my tub was very helpful in finding the part I needed. Thanks.

Very satisfied with the service. Damon.

Most prompt and friendly when I was negotiating a different delivery address

Great prices,great communication,fast delivery..brilliant service-Thank You

This is the second order I have placed with MyTub in a year and am completely satisfied with all aspects of the transactions. Confirmatory e-mails have been received promptly regarding placement of the order through to delivery. Items have been unblemished and competitively priced. Thank you - you will always be our first port of call .