Customer FeedBack

Ive placed two orders with my tub now. On both occasions my tub delivered exactly what was ordered, for one of the best or the best prices available, and to the delivery date. They also seemed to take onboard instructions such as "please dont deliver during school run times".

Dont really know what more you could ask.

Most competitive price. Delivery to Northern Ireland for a reasonable surcharge and in a very timely fashion. Straightforward email to modify delivery instructions. Can not fault.

Very good service goods arrived earlier than expected.
I would suggest that if you can get the goods out as quickly as you did you should advise the customer of this.
i expected the delivery in 45 days and received it next day there are a number of instances where given a 4 day delivery i would have looked elsewhere

Fantastic service! I needed a part for a boiler and the website search allowed me to find it very quickly - it seemed quite rare on other sites. Not only that but the price was excellent and free delivery included! I tried to phone the order in but was told the site was down but to email for a delivery estimate and then order online. I noted the urgency since it was January and that I have a young family. The part arrived within 24 hours and the boiler was fired up and working properly within 25!
Great service and would not hesitate to use again
Phil Harris

Good service. Completely satisfied.

Great service and superb on price, 5 days to deliver and delivered everything on time...would highly recommend.

Good value for money, good communications but very long delivery times compared with similar companies.

Thank you for the quick service.

Great service and fast delivery. I spoke to Debra and she was very nice and provided the information I was looking for. I was kept up to date with progress at all times. I would definitely recommend this company and also would definitely use them again! Thanks for your very good service!!!

Very rapid action in providing the correct item at a convenient collection point. A good price too compared to elsewhere. Good communications all round.
High standards and a reliable service provided for confident internet transactions.
You tick all the boxes, many thanks.

the order arrived on the date you specified , and we were always informed of progress by e-mail we thank you for supplying at the best price on the internet will use this seller again thanks from brian

Received our order promptly and as described. Delivery was made on the date promised.

Service was excellent. I placed an order and received both confirmation and anticipated dispatchdelivery details.
I also received a further e-mail to advise that the parts that I had ordered would be delivered on a specific daydate within the expected delivery timescale and the parts arrived, exactly as advised.
An excellent aervice all round.

Regards

Many Thanks, Arrived safley.
Good service.

Excellent customer relations. Kept up to date with regular e.mails re delivery which was appreciated.

The first delivery date offered, was, in my view far too long especially as the order was paid for up front.

However, the actual delivery date was quite acceptable.

Kind regards,

Adele Hemmings

A speedy delivery and very good service. MyTub kept me updated at all times.

Delivered as promised, good communication, thank you again.

thanks for a very fast delivery

thanks for fast delivery highly recommended

Great product and quite a bit cheaper than anywhere else.
Really easy to contact by phone which is rare these days.
Thank you.

Thank you for such a fantastically fast and efficient service. Excellent customer service, kept informed from the beginning right to through to delivery.
The toilet seat is just as described at a good price - received in 48 hours.
Would highly recommend to anyone.

Very good prices and service, let down by a long delivery time. My order was placed just before Christmas so didnt expect delivery before early January. However I was disappointed to have to wait over 4 weeks from order to receive the goods. Apart from this the service is excellent, and I was kept informed - although this was often of ever lengthening expected delivery dates! A tracking service once goods are on the way would be a helpful addition. I would use this supplier again, as long as a short lead time is not essential.

Receieved OK - thanks for your patience and flexibility

great service, everything went well

All stuff ordered arrived as agreed. Successfully fitted. All working. My only constructive comment would be the time that it took to arrive. I am sure that there are good reasons for the elapsed time and I am happy to have waited because he price was good value. However, I did have to flush the toilet with a bucket while waiting. If I had realised what the wait time would be, I might have paid you or someone else more to get the item quicker. I dont remember the delivery time being made clear before paying.

Ordering was easy, and delivery was extremely quick. The bath arrived safely and undamaged. Many thanks

Wonderful service. Arrived the day following the order, despite the delivery being quoted as two days.

Very good communication. Delivery worked a treat. Excellent service.

No problems, which is as it should be.

each time I have phoned, the lady has been most helpful.
item came on the day scheduled, but would have liked a rough guide - say perhaps before 12noon or after 12noon.
love the item, matches exactly the taps I already have.

Brilliant service at a brilliant price. The right article arrived in perfect condition on the day confirmed at 8.30am allowing me to get on with my day!! Thank you !!

I got the item okay - very prompt - and the courier did not seem to need a signature so put it through the letterbox as I had asked. Thank you.

Order was delivered as promised and products matched the description and were of a high quality. Good price and service I would recommend this company.

Thanks for everything. The service and updates were excellent as was the price and the product was delivered exactly at the time promised.
Well done.

Hi! I have received the item as expected. Is is aleady installed in my heating system and works fine so far.
Thank you very much!
Maksims Arhipvos

VERY GOOD EXPERIENCE DEALING WITH MY TUB ALL THE WAY THROUGH

I was very pleased that you managed to source a limited product, when you did not have stock.

Arived on date promiced but very slow delivery. Account debited 21st Dec, delivered 16 Jan - 3weeks excluding bank holidays.

I have only been using a computer fora month so it is all a steep learning curve to me at 80years of age. This was my first attempt to order on line and iwas learning on the go! However I did manage the order "eventually" and found it easy once I mastered the art so your programme must be user friendly or I couldnt have worked it out. Thank you for that and your help with delivery dates good service I thought. I can only get better! Irene Beeden

Although there was a delay in receiving the product as it was not in stock i was regularly updated on the position and could not have asked for better service.

Had this site recommended to me, one of the best recommendations ever made to me on the web, easy to use site and fast reliable delivery, not to mention great prices on parts.
Thanks.

Considerable delay in delivery due to discontinued status of goods ordered.
Good feedback on order status
Quick response to VAT removal request
Would use service again

Efficient service and fast delivery - Thank you.

Best prices and superquick delivery with regular e-mail status updates.

Items received.
Everything is ok.

Thx.

J-Pierre Rizzo

Thanks very much parts arived just when we needed them.

everything was smooth ... arrived perfect - many thanks

Very good service and delivery. I was kept upto date at all times with progress of order and can recommend My Tub.

Very satisfied, but i have to say was slow. Other places deliver withiin a few days, but thank you all the same, you were cheaper than other places, so all in all, was worth waiting a few more days for.

received my order thankyou, you provide a very quick and easy service, i will highly recommend you to all.