Customer FeedBack

Many thanks for an excellent service. The goods arrived last Friday as advised by yourselves.

Regards

Paul Seager

My order was fulfilled on the date originally advised. But of course when I placed the order I didnt expect to have to wait 2 weeks for the item to arrive. I think I should have been warned beforehand about the probable delay. One thing I must comment on though is the excellent system of communication after the order was placed.

Excellent service 1010 always kept well informed.Even refunded postage as the item was delivered to my local supplier due to its fragile nature.

My Tub immediately resolved my problem and supplied the correct item very promptly.

Yes thanks goods have arrived safely

Exellent service, I was not at home when Yodel called, but they left the parcel with my neighbour.

Thanks again


John M

Superb, thanks. Very customer centric. My son discovered a broken toilet seat on a Tuesday Morning. I found a replacement seat with you via web and it was with me and fitted by Thursday. Very good service and at a very competitive price. Your regular email updates re order status is an excellent idea. Customer service is all about managing expectation and your have performed admirably. Surely you are best in class.

Thank you my order was dealt with and received quickly,excellent service.

Great service, after wrong part sent it was replaced within 24hrs.
Thank you

Many thanks for your help Little known Ideal Standard part was traced for me successfully.

first time user,very good service,competitive price,received 31111
thanks
Stan

Very efficient service and speedy delivery. On the ball with email responses and item arrived just when you said it would. Well done!

Couldn`t believe how quickly the parts arrived, and the right ones! Many thanks,
Steve.

Excellent service - thanks.

Prompt delivery, genuine spare, many thanks

Kept up to date with progress of the order. Goods arrived on date predicted. Orders staff dealt very well with another order for a tap which had been discontinued. Can recommend your service to others.

Hi, Im sorry but I am not very impressed with the speed of your service.
I placed my order on the 18th October, I had a totally different part delivered last week even though the paperwork had the right part description on it. I phoned the number on the delivery note and I was told the correct part would come the next day - it didnt, & it didnt come the day after that either so I phoned again and was told they had to re-order and it would be with me by Monday this week - it wasnt, I waited until Thursday and had to phone them again - the part is in the warehouse and apparently it will be with me tomorrow!
What looked like a good value product has caused me to phone my customer three times to explain the delay and call your supplied three times so far at peak rate to find out what is happening - I would have been far better off paying a few quid more to pick one off the shelf at my local plumbers merchant!
If you really want to improve your customer service I think you need to focus on keeping track of deliveries once you have placed an order on your distributor or even better dispatch the items yourselves from your own warehouse - Also there is a Plumb Center actually in Chesham and another a couple of miles away in Amersham, so why have you ordered my part to be delivered from one in Watford Major point is keeping in touch especially when you are obviously having your own supply problems - why bother asking for contact phone numbers if no one is going to use them to advise me of delays and problems with my order
Sorry to be a bit negative but hopefully my feedback will be of use to you.
Regards
Trevor
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Hello Trevor

Thanks for bringing this to our attention, some times the wheels fall off and unless we know about it cant fix it. We are very sorry this has been your experience with us and we are looking into why this has occurred to prevent it possibly happening in the future.

Thank you for letting me know that the correct part did finally arrive as promised yesterday afternoon.

Regards
S Marshall

Service and delivery time was excellent. Unfortunately the basin arrived without Fittings SR1015XX 120MM BOLTS FOR MASONRY WALL PAIR.

The part was exactly what I needed. Thanks for a great service.

Thank you I received my order Monday 31 October as notified.
I hope thiis lasts longer than the original bracket which broke a week out of guarantee. I think there must have been a fault and the chrome must have covered up the fault in the casting.
Thanks again for excellent service.

Thanks you for your prompt service. Could not get ignition button for my cooker hob from manufacturers as no longer make them. You had one in stock and I ordered on Tuesday and received on Thursday - couldnt do better than that!!
Many thanks

Excellent service and price. Item was ordered at lunchtime and delivered lunchtime the following day. Communication was excellent throughout.

Our initial order was mislaid by the carrier and therefore arrived later than predicted. However I have been very impressed by your handling of the whole matter. Prompt action and excellent feedback. Well done.

very straightforward - thank you!

Thanks for a great service, yet again!

Very happy with service and product received. thank you

Good service, my order arrived on time. Following a query regarding a replacement item the staff member I spoke to was very helpful.

Many thanks for the prompt execution of my order and will certainly recomend and use your services in future.
Regards
DJ.

Order collected from local centre. Fast, efficient and excellent customer services.

Exceptionally efficient : web site order to delivery

Excellent service easy site to navigate and delivered on time.

Excelent service, correct product delivered on time. what more could you ask. thanks to Jeanette on the Online support desk for her assistance.

The order turned out to be more complicated than I thought, but MyTub stuck with it until I had the items I needed. Their communication was excellent throughout, and I am very impressed with the level of service. I will definately use MyTub again.

I am highly delighted with the service you provide

My feedback has to be positive, I had exactly what I ordered delivered the next day as advised without any hasle.
My compliments on a great service, Thanks

MANY THANKS FOR THE FAST DELIVERY. BUYING THJE FUSE SAVED ME HAVING TO BUY A NEW TUMBLE DRYER. THANK YOU.

Good service, goods arrived on time.

No problems and price and delivery costs were good.

My goods were not delivered the day confirmed and only delivered the next day after chasing.The staff at My Tub were very polite and curtious.

Hi,
Item delivered in good order very quickly, excellent service.

Thanks

Items received bank on when your informative communications said it would arrive. Well done you, a good company to place an order with, no messing around.

The on line ordering system was excellant and completed without any problem. Confirmation of the order and shipping details received via email again excellant.
Goods all received as specified on the advised delivery date.
So all round the service was excellant.
The only criticisim I have is the the inlet valve supplied with the particular cistern I purchased will not fit if you use the right side handed flush if the inlet is on the right as well. I am now left with a part that is of no use to me.

delivered as promised in good condition thanks

order came on date informed this was a very quick delivery will use this supplier again.

Unfortunately, the CD valve of the Tristan 06732COMPL thermostatic cartridge was found broken when it was delivered.
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Hello
Sorry for the inconvenience, I understand this was immediately resolved with a replacement.
Regards
MyTub

Perfect service, quick delivery of the correct parts and the best price. Excellent.

Very Good, all parts ordered received in good condition and when promised
With thanks
Colin Barnes

received fine thanks, great service

received with thanks

Rachel was excellent in proactively tracking down the part we required before any other company could get it to us. She was a pleasure to deal with and demonstrated excellent customer service, a skill that is unfortunately so hard to find these days. Thanks Rachel.

Very pleased with your service However i Was led to believe that the Esher Three pack included a towel rail and it tuned out to be a Towel ring . Which we do not want. problem is currently being resolved