Customer FeedBack

Just as advertised good job

Excellent, efficient service, with great communication throughout, especially with respect to delivery as this was shipped to an overseas location. Many thanks and has been delivered and received successfully.

Good value, good delivery costs, a little long wait though.

I was kept informed of progress throughout the order process, even when my order had not come in as expected you told me then a week later you told me my order was dispatched. The item is exactly what i wanted and is now fitted and working perfectly well. You were the best value for money and I would use you again.

Excellent service with the staff and the delivery. Would definately use again

The PEGLER 12inch COLD QT CARTRIDGE 814043 and the PEGLER 12inch HOT QT CARTRIDGE 814042 arrived safely at 08.30hrs on the date specified. Unfortunately there were no fitting instructions supplied. You might argue that the fitting of these cartridges should be self explanatory. Well.... the cold cartridge has a groove around the shank.... it also has a "red" seal at the bottom.... Now "red", to my simple mind, is normally associated with the "hot" water supply. Pegler did produce a fitting instruction leaflet.... which I rescued from the rubbish left by the installers who fitted my new bathroom some ten years ago. Had I not done so I feel that I would easily have made the mistake of fitting them the wrong way round. Simply labelling each cartridge as either hot or cold, or with the specific part number, would have prevented any mistake being made. This ommission detracted from an otherwise excellent service.

Yours fathfully,

Roger F. Marsden.

Item arrived promptly and as ordered.

Very helpful telephone assistant Jeanette. It took some days to identify the correct part, however when found it was sent very quickly. Good communication. Thank you. I will use you again.

Hi

Ordered received on day promised. Item as ordered and now in situ.

Good service.

Many thanks

Very happy with the product and your service

Thank You for sending the fuel filter i orderd from you.

Amazed at your responce.

Many Thanks. Alan Garforth.

I would have liked the part quicker but in all very good. Kept me informed all the way

I have had absolutely outstanding and excellent suport from one of your technical team, Mr. Laurence Fineran, over some basin taps.
His responses and advice have been superb, I cannot praise him enough. Please pass on my thanks.

Yes I have now received my motorised valve but not without a hic up ! I appears that some where alone the process of sending me the valve my delivery address was manually transferred or maybe read from a post code. I gave you the address of Bucksburn Academy and the package was addressed Bucksburn Clinic. I was good fortune that you put my mobile phone number on the parcel and some kind health visitor called it!
Any how I am pleased with the valve and will not hesitate to use you again because your pricing is good and the delivery is quick potentially!.
Thanks Peter

Arrived promptly and well packaged. Water softner easy to fit with clear instructions. Good price.

Branded goods received in perfect condition. Customer services first class. Thank you for your quick delivery.

my-tub were great again but the part took some fettling to fit
did in the end though-all good :

Item arrived earlier than expected. Easy to fit.

Super fast delivery. impressed with service second to none

corrrect part arrived on time, thx

An excellent service. The part arrived as advised and it was simplicity itself to pick up. Thank you we shall use this service again.

What can I say, I got what I ordered in good time. Many Thanks.

Prompt delivery.no hassles.cheers.

Extremely pleased with service, good communication and quick delivery. Thank you!

Very pleased with order and processing. Customer services very helpful and answered calls and emails promptly. However, the courier service was appalling - not the fault of MyTub. They could not find my house and did not even call me to ask for directions. Consequently, package was returned to sender, causing a weeks delay before I eventually received it.

best price on or off line many thanx

Order despatched promptly and delivered without problem. Good communication throughout order process. Business how it should be!

Very impressed with prices,speed of delivery,and quality of parts. Will be using your services more. Thanks again.

From initially ordering the goods totheir intended delivery address and then to the changed delivery address MYTub handled everything with the upmost professionalism and good humour.

Thank you from a delighted client.

Quick replies to queries, timely delivery. Many thanks - would use your company again.

The item wasnt delivered when they said it would be but once I queried it, the communnication was spot on from there and they were very apologetic and i now have a working toilet again so cant complain too much!!

Outstanding service,excellent communication.No problems at all collecting items from the parts center,they were ready and waiting for uplift when i got there.Thankyou,much appreciated,hope to use you again sometime.

Excellent service. The item ordered was a specialist item and arrived exactly as stated in the email notification. The price was cheaper other sites and significantly cheaper than local distributor.

thank you for my order it so nice to flush the toilet again told my son if he breaks them again he has to buy new ones looked everywhere for these handles so glad i came across your website and cheaper then ebay and at least they are new

The service is very good. Items are always delivered on time. Also when I text for any information I am always updated as soon as possible.

I am absolutely delighted with both the helpfulness of your operator, who called back with availability of stock and delivery when I needed them urgently and quality of the shower hand grips. They arrived when promised. My only suggestion would be for you to supply the screws with the item but I suppose this would increase the price which was very competitive. Many thanks.

very good service. My order was dispatched speedily and delivered on time by a helpful courier. Product 1200 cotswold sliding shower door and frame is as described. Good quality at a good price especially with free delivery.
My only slight negative is that mytub do not stock a matching shower tray to fit the shower door so have had to look elsewhere and arrange a seperate delivery.

Required goods quickly so arrangements made for me to collect from them in when delivered to Cardiff depot, excellant customer care nice to find a company that listens to what the customer wants and helps them.

Hello there

Well, what can I say........

Great service from you guys, delivery date communicated and met. Product arrived safely and when stated.

What more can you ask for, thank you!

Very happy with the service, product was delivered quickly and on time - Would definitely use this website again.
Many thanks

VERY GOOD SERVICE, THANK YOU

Very pleased with goods, had searched for days to find the exact basin I was looking for and found it straight away on mytub! Ordered and received everything in excellent order.
Would recommend to anyone quality etc is exactly as stated and the service is excellent.
Have given out the website address to a few friends so hopefully they should order from mytub, a great website, good value and extremely helpful with any queries!
10 out of 10

Good value, excellent comms and fast dispatch, would gladly use this supplier again, many thanks, Keith

Very happy with the service and the product. Good with the refund for the cancelled items,will def use again. Thanks James

Great service...Thank you.

Excellent service and received my parts in record time. Thanks.

All ok. Delivery very slow though.

Thanks to you all for supplying the item that Robinson Willey told me was unobtainable, promptly. This will enable me to safely use my obsolete gas fire for many more years to come. Thanks again for promptly replacing the first item which was supplied damaged. Please can i suggest that as the item needed to be inspected for suitability, damage, and collected from your local supplier, by myself, due to its fragile nature, that it is supplied in packaging that can be easily opened and resecured to facilitate this. After inspection, the salesman was unable to repackage the item in its original box, and had to provide a different cardboard box.

Thanks forthe delivery - received Sept. 19

appreciated effort by on line support.

Disappointed with company not sending part in time for Friday delivery.

Appreciated effort by delivery driver on Monday.

satisfied but could do better