Customer FeedBack

Good service and quick delivery. No problems at all. commendable.

A good service all round, thank you

Brilliant and smooth service. A superb, high quality product. Will most definitely use this company again! Many thanks.

Excellent service and delivered with no damage and on time - definitely use mytub again!

I was impressed with your service and information about the order process.
I will definately use your site again.
Well done and keep up the good work..

Fantastic service. Order was dispatched same day and arrived asap.
We made a mistake when ordering and myTUB were more than helpful in resolving the matter.
Will recommend to all.

Great service, part received as expected, very favourable price comparing to other im not trade suppliers. The website is very clear, simple and fast... which is fantastic to see these days.

Many thanks

Item arrived on time and correct. Very efficient and would use Mytub again.

I was very pleased with the quickness of responses to my queries. A pity that the item has been discontinued and was unable to buy from you. will keep your site on record for any future needs.

Goods came within a few days. Excellent communication from MyTub about my order. Would use again.

Good quality parts and significantly cheaper than list price.
Service was quick and easy to use with plenty of updates.

Item delivered as specified

I was very pleased with the product but disappointed that it took over two weeks to be delivered. The web site is good and I would probably use mytub again, delivery problems not withstanding.

Great prices and excellent delivery service, will use My Tub again

Good Service and A communication.

Product is fine, only issue was address on label was a neighbours 12 not 10 so delivery was delayed. Invoice address was correct.

Delivered a day early, cheapest price on the internet.

I am quite pleased with the service. The order arrived when promised although the driver of the lorry was a bit upset because he had a very large lorry and we live in a very small lane. In addition the address was incorrect. The house name is Avalon and is on Old Barn Lane in Churt, Surrey.

Very good service and a great price on a difficult to source product

Delivered as per order. Great :

Order arrived very quickly once I had managed to place order. Found website very annoying to use for a first order and nearly gave up.
Cannot see why a single order for a small item cannot be ordered over the phone with a credit or debit card especially using something like PayPal.

Great item at a great price, Delivery time could be improved.

100% excellent service, fast, efficient and friendly would definately recomend and use again.

Good service & great pricing.

Great communication, delivered on the date quoted, best price. Would recommend.

It took a very long time to arrive weeks even though I am sure that I read that the product was in stock on purchase. This will probably stop me shopping with you again. This was not a complicated product, and hsould have been with me within three days of purchase.

The bathroom basin arrived safely on the scheduled day, it was exactly as ordered and was fitted and in use the next day. The mytub website provided good information, the prices were highly competitive, and the service was excellent. The only improvement I could suggest would be a courier that gives an arrival time window, but it wasnt a problem for us.

Brilliant website. Wish they were all like this

Excellent service, ordered Saturday afternoon and the item arrived on Tuesday morning, well packaged and as described. Great communications throughout. Will definitely use mytub again and recommend to others.
Many thanks

Prompt and speedy service

A very good service.

very pleased with the service provided by MyTub, delivery communication was excellent and item delivered on time.

Hi, I would like to say that your service to me has been first class.
communication with Christine has been quick and efficient. A credit to your company will use you again.

Regards
DAVE.

I ordered from Finland on 30.12 and had it delivered to my door on 22.1. The shipment was 49 GBP. It was still cheaper then local price here, and I must say that customer support was most helpful within their possibilities.

MyTub, get your international shipment deals better, you have great offer and great staff there, but I cannot recommend anyone from overseas to shop here.

Purchasing experience as it should be. Good updates, arrived at expected time. Would use again.

Unfortunately my parcel was delivered to the wrong address in Portslade. The gentleman who signed the delivery note made out it was for him although the address label was clearly for me in Southwick. The delivery driver was contacted via My Hub and was able to collect the parcel and bring it to me the next day. The parcel had been opened and there was no paperwork or fitting instructions in the box. It appears the man in Portslade did not know where he had put them. I do have to stress that when putting addresses into a sat nav the post code should be used as often road names occur in neighbouring towns.

Excellent service, good VFM, prompt delivery.

First-class service : helpful, friendly, personal and effective. My only concern is that basin was delivered "bare" not in a cardboard box, or similar and the protective plastic film that should have protected the edges of the basin was perforated or torn in places it will not be clear until the basin is removed from its plastic wrap whether any cosmetic damage was incurred as a result.

Thank you for my order which arrived safely by courier the other day. Great customer service. Most grateful for your assistance

Great Service, Good Communication, Thanks

Delivered on time, correct item, ok price.

Very helpful service with useful updates. Able to source difficult to find products.

good service-products as expected-good website

Transaction as it should be. Good price, communication and delivered on time. Would recommend and use again. Many thanks.

Great communication and follow-up over an obsolete part. A company to trust. Many thanks.

re-assuring to get the stuff quickly and easily, no problems, no hidden charges, well recommended

I normally dont make the time to write reviews when I get good service but this time I couldnt excuse myself as these guys were EXCEPTIONAL!

The goods I ordered off the very clean on-line ordering process were unfortunately no longer available and the communication of that fact was both timely and professional. Not only that, the Team at My Tub tried to present some alternatives to consider which at first didnt meet my expectations.

They went away and researched some more for me, and presented an alternative which I then went for and they were duly ordered with an expectation of 6-8 week delivery given they were a special item.

I got an email and a telephone message 3 days ago saying they were now ready for dispatch and would be sent the very next day. They turned up as promised and were delivered by one of their own team rather than being trusted to some random Hermes Delivery Courier as you get with some online businesses.

All in all, an amazing experience and I would certainly recommend My Tub highly and will Use them again for sure.

Regards,

Martin

Goods arrived safely 1 day earlier than originally advised.
Thank you

Bathroom accessories. Good choice of items. Active response and follow up. Prices fair for these Metlux items. Delivery prompt.

GH Glasgow

thank you very quick and proffesional perfect service and contact