Customer FeedBack

Excellent service . Product arrived on the stated day.

Goods received on the date specified. A competitive price compared with other merchants. Well done. Excellent service.

Good communications during order process goods arrived at stated time overall good service.

wonderful service, product at a good price, kept informed on progress of order and fast delivery. Will certainly use again and recommend so easy to order online. Thank you.

Laurie was brilliant. The item I wanted was obsolete but 1 was available, I couldnt order it on the website , laurie enabled it while I was on teh phone to him. The order was delivered next day and my shower doesnt leak anymore and I can turn my water on. All enabled because laurie at mytubs cared enough to sort out my £155 order. Faultless service and delighted to send this feedback

I ordered 2 Merrychef oven protectors. One of them arrived having leaked and dried chemicals on outside of the bottle. They were both filthy dirty too. However I contacted My Tub about the half empty bottle and, once back in stock, sent me a replacement with no argument. I wasnt impressed with the initial delivery and it had been dumped down quite quickly before it could be checked, however, I was pleased with the customer service response so will continue to use My Tub

My order was del professionally, It was not a straight forward product but I was
kept up to date with progress which did not take more than a few hours,
I got the impression this is a company that doesnt wait for a complaint before sorting out a problem,

regards

Shane Jenner,
Jenner Construction,

Excellent service, quick reply to questions and delivery on day I wanted.
Would recommend!!!

excellence service and a prompt delivery, would use again

Excellent service and communication.
Would recommend.

I have received great service from several people of this compnay, all patient clear and very very helpful, as I am a women have no knowledge in unvented cylinders things were explained to me clearly without being annoyd by the number of times I had to call or email, and for that reason I purchased my cylinder from them because I know I can get a good service

Good straightforward efficient service

The Honeywell CM927 Programmer ordered via MyTub worked absolutely fine once the binding process had been initiated twice, this with the original RF receiver.

The service provided by MyTub was within the scheduled delivery time.

The product received has proved satisfactory and reliable.

I had no difficulties or problems using the website and was able to source the required component easily.

E Matthews

Order and contact with company excellent cost of postage to Ireland very steep £36 and postage only cost £10.80 on stamp. Delighted to get the part I needed
Brendan Weir

EXCELLENT CUSTOMER SERVICE ST A GOOD PRICE. WAS KEPT ADVISED OF ORDER STATUS THROUGHOUT. WOULD HAPPLILY USE YOU AGAIN

One of the best companies to deal with, lots of information, kept me in touch all the way regarding delivery.

Took forever to arrive but excellent communication regarding timing etc throughout. Driver called on day of delivery to advise how long he would be. Product in perfect condition and fits as expected. We would definitely use the service again.

Product came in pristine condition. I am very satisfied of the lead time and the product. Over all 55 star. Thanks again Mytub

Goods received on time in good condition thanks

Excellent service enen though we didnt manage to source the parts. If anyone could have sourced it, it would have been you guys. Thanks for your help.
Peter Barrow.

Great service, quick delivery, thanks!

my TUB service was easy , fast , and I was always kept up to date . Excellent .
Thanks
John McDougall

Excellent Customer Service and prompt delivery of an obsolete part which. mytub managed to locate. Thanks - boiler up and running again.

Ordered a replacement toilet seat Roca Sidney to freshen up my suite , opted for the soft close option , item arrived as expected & dighted with purchase , good communication thought from mytub , advising when ye order cleared & on what day it would be delivered , will certainly do business with mytub again

Excellent delivery service, & total bill considerably less than Amazon.uk would have charged

Amazingly quick service and good prices!

Good service and communication... Very helpful.

About the best price I could find for the product. Delivered in a timely fashion, you kept me informed throughout. Very pleased, good service.

Excellent communication and service! Such a contrast from a previous company we had used. Wish we had found MyTub before. Would definitely use them again.

Excellent service, fast delivery and great item. Thanks

Yes I have received all my order. I would like to complement you on your speedy service and excellent communications.

Glass splash-back arrived badly broken. I rang My Tub immediately and they agreed the return and arranged a replacement to be delivered. Good service with good communication by telephone and follow up e mails.

I was very happy with the items and found the customer service to be too a very high standard.
I would use this company again when required.

Service was excellent, thank you.

Hi My Tub,Easy ordering info,Quick delivery, i will certainly use again.

Everything went well, even though the part had to be left without a signature.

fast delivery,basin arrived in good condition,so all pleased here thanks.

Good communications, keft informed of order status. Delivered on time.
Thanks

Delivered when stated and all present and correct.

One minor concern - as with a previous order for the same part, the Securing Pin did NOT have a screw slot as shown in the diagram and description. I was able to use the previous pins, in which I had had to cut screw slots.

Apart from a little hicup with the invoice courriers error I believe all very efficient, thanks

Excellent service, really prompt to reply and helpful.
John

Great service mutub, arrived when promised. Useful piece of kit usual MacAlpine standard.Many thanks.

Great product! Great price the cheapest I found online, speedy delivery, would recommend, Ill be using My Tub in the future.
Thanks

A very fast efficient service, from ordering to delivery and communications were excellent. A pleasure doing business with you and i will recommend your company to friends.Many thanks Graham.

Order took a couple of weeks to get, but it arrived on the original estimated delivery date as promised. Considering that these parts are no longer manufactured this was incredible, communication was excellent.
So I have no complaints and would certainly use more often

Goods now confirmed received at our forwarders, as scheduled. Many thanks for updates received. Best regards Josie

I was really pleased that MyTub was able to supply a Mira Tile Upstand Kit at such a good price £19.92 as opposed to the £28.70 RRP. However, I was most unhappy about having to pay the relatively high £12.50 VAT delivery charge. Jeanette at Mytub, though, told me that I could avoid paying for delivery by collecting the item from my local Plumbcenter store. This was no bother as it was only about 1.5 miles from my home.

Not wishing to pay the £12.50 VAT delivery charge, I might well have purchased the item from another internet store had Jeanette not mentioned Mytubs collection arrangement with Plumbcenter. Perhaps Mytub should publicise this arrangement more on their website.

Overall, Mytub provides an excellent and very helpful service.

Many thanks - delivery arrived safely & complete on Friday.
Excellent communication from both Christine & Jeanette who kept us updated on the progress of our order.
All now fitted and very pleased.
Thank you
Ian Jones.

The tap arrived as you promised. My only comment your service is the lack of it at weekends!

Products were good,
Delivery was extremely poor.
Was kept aware, but only after chasing Delivery Delay