Customer FeedBack

Hi. Just to confirm that I received my order on Friday 24 October 2014. The only comment that I would want to make is that I expected confirmation that the delivery date of 24 October was to be the actual date. However, I had to phone to find out that this was the case.

regards

Jim ver

Everything was eventually delivered. there was confusion as the I didnt put in the comments section to deliver to me. as I listed the office address, it wasnt clear that the parts were for the officelight commercial rather than personaldomestic use.

Great product, good communication and delivered on time - what more could you ask for

Very pleased with the amount of communication regarding my order. delivered on the estimated date and phoned 30 minutes before delivery.
Excellent service, would use again.

Many thanks for pionting out the colour choice and your prompt response in correcting it

Usual prompt service.
Thanks

Despite problems you had receiving the product I ordered from the manufacturer, you kept me very well informed.
Thank you

Very easy to order and arrived on the date that you said tank you. I will definitely recommend and use you again.

Kept up to date with order status, great comms, fast delivery, and product was as descibed, would use compant again. A

sent photographs of parts required to support today hope they recieved them awaiting your response

Speedy delivery, good prices and a good product range too... Cant ask for much more. All around good service. Thanks.

First class service all round and most appreciated. Many thanks.

Thank for trying to supply me with the parts but without the O rings the job cannot go ahead.
Will have to think about what to do next.
The main thing is I now know about you.
Cheers ,Ian Garrod

Very courteous customer service, excellent communication on delivery expectation, and a great price! What more can be said

My order was dealt with very professionally and in a timely manner. I was kept fully informed of progress and order status throughout. Would not hesitate in recommending MyTub and would use again

Excellent service, part received within just a few days. Would definitely use again.

Good service, good price, will use you again. thanks

All the items we purchased arrived in good condition and on time. You did very well and I would not hesitate to recommend your company to my family and friends.

Excellent service with plenty of emails to keep you in the loop regards what you purchased.

Great online firm to deal with. Good email communication on sales process and delivery timescales.. Would recommend to other online buyers and have added My Tub Ltd to our list of reliable suppliers..

Does what it says on the tin.

Thanks very much for the fast and efficient way you dealt with my order. I will definitely use you in the future.

Excellent service. Item arrived on day requested and early in the day so didnt require hours of waiting and a wasted day.
Would definitely use again.

Quick service. Good value for money. Would recommend.

Item arrived on day stated, Polite delivery man. To busy to check item yet but am sure it is fine.

My tubs service was a1 very quick and and simple the product was great did the job just as you would like

Only issue was the delivery time.....actually arrived this morning, but that was after I had chased you a couple of times and we were told it would be delivered Monday, and then yesterday late p.m. Would rather know if things are going to be delayed.

Hello, I was 100% satisfied with the service of MyTub. This is the second time I have purchased an item from MyTub and customer service is great, delivery is on time and the product is as described. Thanks very much!

Great price and delivered promptly on the allotted date.

Please be aware that all goods were received safe and sound, but had to be repackaged by your courier PTS as the weight and volume of goods were too much for the padded envelope used.

Good points - Item arrived promptly, well packed and as described. Efficient service for a replacement part.
Negative points - My inbox has 11 emails from them, most of which were not necessary. Courier carriage charge of £7.20 was excessive for an item that could have been posted by Royal Mail for £2.80.

I was impressed at how quickly my order arrived. Many thanks

Brilliant service, great communication. Would recommend to anyone.

Received package on Tuesday 0710 -thank you for all the help and support not actually had control knob installed on fire yet though

Although the item took a long time to be delivered I was kept constantly updated about what was happening and my messages were immediately responded to. As I didnt urgently need the item this communication was greatly appreciated.

Excellent Service

Excellent communication system - my order had quite a number of lines on it so several deliveries.

My only small criticism is with the plumb centre order picking - all small items were just dumped into one big plastic bag, thus a large number of pipe fittings, inserts of various sizes etc all loose together in one bag. When we de-kitted and checked the contents to the delivery note there were a couple of shortages.

Again, comms with yourselves was very good during process. Issue resolved as I just walked up to the plumb centre branch and picked up the shortages.

Otherwise, will certainly recommend mytub in the future and likely use yourselves again.

Best regards,
Pete

Ordered at night delivered following morning, cant get better than that.

Great service and great pricing. A pleasure to deal with, especially after suffering some truly abysmal service from a LoughboroughLeicester based bathroom supplier. I wouldnt hessiate to recommend them to others.

Order arrived on time as promised. Thanks, good service.

Good speedy service. A*

Replacement part delivered in a few days fitted no problems

THANKYOU FOR ALL THE HELP YOU HAVE GIVEN ME , IN REGARDS TO KEEPING ME INFORMED ABOUT MY ORDER, I GOT EVERYTHING I NEEDED AT AN EXCELLENT PRICE I WILL BE USING YOUR FIRM AGAIN. PLUMBS DELIVERY POINT WERE ALSO EXCELLENT AND TOLD ME ALL ABOUT THE COALS, WHAT THEY WERE MADE OF AND HOW TO LOOK AFTER THEM WITH THE BLACK SPRAY STUFF WHICH I DIDNT KNOW ABOUT,SO EVERY THING ABOUT THE SEVICE I RECIEVED WAS BRILLIANT THANKYOU

Excellent service and product,thanks RM

I was looking for an old fashioned brass bib tap without a threaded spout. Never thought I was going to locate one. Eventually found a part number for one and searched on line. Mytub was up there on the few sites providing results, went to their site, bought it and it arrived exactly when Mytub said it would. Its now fitted and weve just had a cup of tea with the water from it. Job done! Thanks Mytub. Ill definitely be using you again.

Easy ordering good service.

web site easy to use and product arrived when they said it would. I know it is not always easy but to known a rough idea of the time of delievery would just great not more hanging around. Otherwise cant fault it

Would be happy to use again and recommend to colleagues.

Very easy to use the website and great prices compared to other sites. Very prompt dispatch and you kept me informed of progress at all stages. A great find!

Thanks for all your help
One small thing bit of a gap between order and delivery even tho we paid for deleivery
Thanks again

Overall good service. Quit expensive delivery charge for a small item.