Customer FeedBack

Received as promised thank you

Overall a good service. I would recommend it to others and use it again.

Website is clear and easy to follow, the different part number was clearly shown as the correct replacement for what I needed.

The part availability request was answered promptly the request for a suitable fitter took a little longer but was still OK.

Delivery time was reasonable, but it did arrive one day early good, but would have been annoying if Id made special arrangements for accepting the delivery.

My only criticism is of the confirmation emails. Some were sent in duplicate, which would have been confusing if Id had several different items on order. And one confirmation of despatch arrived after the part had been delivered and fitted!

Very quick and efficient service kept us well informed at every stage

Absolutely fantastic service at the best price !

great srvice once again promt delivery

Excellent and speedy service.
Thank you.

Really helpful service when I enquired over the phone. Order process online quick and easy. Delivered within a few days and driver was also friendly. The seat was a little different to the original but I supposed the old one was 8 years old - still looks ok and fits properly, but it might be worth mentioning to other customers and having more photos from different views on the website. Overall really happy with the service I received. Thank you

Fanastic service, goods arrived within 24hrs. Many thanks for your efforts.

Regards

Roger

Slower delivery than competitOrd but more attractive price

Thanks very much for all your help in delivering me my shower part. Ive had it installed today by the plumber and its working perfect thanks so much from mark and orla in Offaly Ireland

Not sure what happened with this one but initial 30 day lead time to obtain everyday plumbing materials isnt acceptable to my customers, especially as these products are manufactured in the uk. The order was fulfilled with 13 days after agreeing to pay an additional £9 VAT delivery charge. This is however, common in the UK plumbing supply industry & by no means exclusively a MyTubWolseleyMcAlpine problem. All products turned up as described and the communication by MyTub was very good. This has not put me off ordering from MyTub who are usually very good & this may have been out of their control.

Good service - well done!

Thank you very much for your help in getting the right shower door and delivered quickly. Your flexibility was great and the status communications were excellent.

Excellent service as always. Even when things are not straightforward communication was good and the the system worked very well. Well done MyTub!

Part was not left as asked and had to rebook the job as it didnt arrive in time!!

Excellent delivery and progress reports thank you.

Item as described, reasonably priced and quick delivery.

Thanks, good service, good communications.

Excellent service & quick delivery.
Best price on the Internet by far!!.

Excellent service. Items were well packed and arrived when indicated.

The staff were very helpful and helped me to source the part needed and it was delivered when they informed of the date. I am extremely pleased with the service and would use them again and recommend them to others

Delivery took longer then estimated but MY TUB staff were helpful and send me a copy of manual instructions and dimensions of the item so I could do some works before installing an item.

Thank you for giving me an accurate delivery date on the day of my order. The item arrived on the day expected and is as described. You are one of my trusted companies to buy from.

Regards

Steve Broad

Some minor issues with delivery but quickly and professionally resolved.
Will definitely use this supplier again.

Excellent trader. Good communications, fast delivery and great product quality. Would use again.

Thank you for a quick and efficient service. It was especially pleasing to be able to source what must be a rarely ordered, obscure, component. It was also good to do so without the punitive pricing available elsewhere.

Excellent service, thanks

Edward

Very easy to order ,when problem arose very quickly sorted very pleased with service provided

Very quick delivery, good price. Happy!

Good communication and delivery time Would definitely use again.

Although there was a delay in your obtaining the items I ordered, I was kept advised of progress with the order and it was delivered on the day promised once you had sourced the components.
Perhaps when there is going to be such a delay in this case 16 October to 11 November it might be fairer not to collect payment until nearer the known delivery date.
Overall I have found your service to be a good standard.

I was very impressed at how quick the order arrived at my address. and even more impressed at the fact you sourced the part
Our local Plumb Centre said it was unavailable

Thanks and I will be recommending you to everyone

Regards

Andrew Sanaghan

Buying from MyTub was just like being in the shop for real.
All the assistants were very helpful and polite and always called me back as promised.
Delivered on the agreed date too.
Plenty of e mail updates advising on my order.

Thank you MyTub
Graham - Kelso

All delivered on time and in good order.

Brilliant service. Fully informed of order status - fantastic. Service. Thanks

Very good service quick delivery much cheaper than Ideal standard and very good quality had some conerns about fitting but no problems at all fits nicely :D

Quick, easy and delightful. Happy with the service and would buy again

THANK YOU.
I HAVE RECEIVED IN TIME.
IQBAL ASGHAR

Delivery was on the day stated and from ordering to delivery was only a few days . Excellent service

Thank all the staff in admin for there trouble
Have a good wend Trevor

Fine except for chaos regarding delivey. Slight damage two flanges bent but hopefully this can be rectfied without returning the goods. Reeserve judgement untill installation.

Submitted query via the the live online support prior for a sending order which was answered immediately - great help! Overall am delighted with the service provided and the product received - will certainly recommend and use again!!!
Thank you!

Despite difficulties in accessing the item which appeared to have been discontinued, you succeeded in locating one after some extra effort. At all times your communicator treated me with courtesy and apparent enthusiasm! It has been a pleasure to have had dealings with you. BRAVO!!!

Very good and helpful service. Would recommend

had a good look around internet , yours was the best price and postage , you have to shoparound and well done mytube you got my order and manythanks

Brilliant service . Beyond my expectations.
Thanks

very fast service, thanks alot

Good service, some glitches on the web site – account not behaving properly – but a very welcome quick response to sort things out.

Overall, positive and friendly.

I was most impressed with the service I received from MyTub. The part for my fire is obsolete but you managed to find it. I phonedand texted on three occasions and the ladies I spoke and received texts from were most helpful.

The only minus is more detail about the delivery service used would be appreciated.

Processing of order very good , however still awaiting goods