Customer FeedBack

Hello
Received order thank you and delighted with service.
Kind regards
Mr and mrs C.Milne

International order and delivery was extremely efficient with prompt and frequent communication. Thanks for all your assistance especially Christine.

Very fast delivery, good company to do business with, thank you

Very good service, order delivered quickly, and delivered nicely in the morning.

All items are in order.

Thank you.

thank you for your prompt and efficient service

Order was delivered to a neighbour. When I received it it was sans any packaging other than being in an opened plastic bag, but appears to be complete 5 individual items with the delivery note separate.

Excellent service delivered promptly - thank you

Hi
Service: Excellent, I was kept informed of delivery dates, and item arrived early on the day specified.
Product: This was a replacement part for a bolier timer. The picture on your site was the same as the original, but the one sent to me was different. I assumed it was a more recent part, and as it was the same size and had same connections, I have fitted and it works fine. So not an issue at all but might be worth mentioning this on the site, and changing the picture.
Desktop website was easy to use.

My only comment would be on the extremely quick delivery, thanks.

Bit of a delay - 1st because out of stock, then something went wrong with the delivery order. But they kept me advised and and,when it did arrive, all ok and at good price with free delivery on order over £25.

Would use again.

Nick Jenkins

Hi
We had a few problems with this order, it came a day late and there was only 50% of material. However this was due to your suppliers incorrect information. I look forward to the next time.
Regards
John Burgess.

Excellent service in terms of updates on the expected delivery date to the store where I picked up the item. The lead time was a bit longer than I might of hoped but I was warned of that as soon as the order was placed and so not a great problem. Excellent value for money - about half the price of other quotes I had for the identical item.

The products I needed were very competitively priced and I was happy with the service throughout.

Ordering straightforward and simple. Item arrived when advised. Service was efficient and communication effective. Thank you I will use again.

Ordering process very straight forward, kept informed of the status of my order and delivery. I am a returning customer and again very please with the service. Excellent!

Had what I needed and delivered in quick time!

Perfect and prompt service.
Many thanks

All good

Good service and good communication from start to finish. I have to admit that I was sceptical that the company would refund the delivery charge if I collected the item myself from a nearby plumbing supplier. But they did on the day I picked it up. So am very pleased with the service and highly recommend MyTub.

Excellent! Very impressed. Very happy.

No issues really. Found the ordering process fairly straight forward. Slight confusion in regards to the stock availabilitylead times but it all ended well. Customer service very helpful.

Delivered on confirmed date,every thing o.k.

Everything arrived as promised.

The boiler flue adaptor is exactly what is required to fix the flue problem as soon as the plumber gets round to it.

In time. In budget. Many thanks.

Thank you I got my order now final , you do not know how my happiness
after I went to get it today and I will not try to order any thing more from
you again . You have very bad service ,

Best Regards,

Mr Hefny

Excellent service it arrived on the day I was told , 5*

First rate service. Good product at competitive price delivered quickly via Plumb Centre at Trowbridge who rang re delivery

The items arrived quickly and are all of excellent quality and the website is very easy to use.

Excellent service with relevant updates about the order progress. The Grohe Flush Push button Mark 2 version arrived on time and now that it is fitted works better than the original and the price was right too! Well done MyTub.

Excellent service. Product was exactly as specified and at a good price. Delivered very quickly. We are very pleased - thanks.

very good service thank you customer satified

great service

Order arrived intact and on time. Thank you.

Great!

Good price,sevice,delivery and communication.Says it all thanks.

Excellent service! Fixing brackets were missing on delivery but the delivery driver found them in his van and came back on SUNDAY. The sink was received in perfect condition which was a surprise as there was virtually no packaging.

The solar S1 arrived as advised thanks.

Excellent service, helpful with good communication.

Parts arrived quickly and well packaged, fitted in minutes great service.

good comunication and reqular updates. reasonably quick delivery.

Item received promptly thank you.

Delivery was received on the stated day.
Both customer service and delivery reflected a professional service, I would certainly use the company again !

Order was delivered on the day that was quoted and arrived in perfect condition. I found My Tub communicated every stage of my order to a high standard and I have been thoroughly satisfied with the overall service from the start to completion. Would certainly use again. Many Thanks.

Very pleased with goods received that were a good price. The tracking and email advice was faultless. Excellent service - will use again and recommend to friends. Thank you. PS Equipment ordered Monday, delivered early on Wednesday and installed by midday!

Very slow delivery on urgent parts.

Staff were very quick to reply to emails about our concerns, but it still took a long time to receive the goods which were affecting our process.

Order reciieved thanks

Excellent service from Customer Care, if delivery is as good as order placing then this is a First Class Company to deal with !!!

Excellent service, very quick delivery and very competitive prices. Recommended.

Great service, effective, efficient, helpful and very good communications. Great price and fast effective and reliable delivery service also.

Many thanks will use My Tub again in the future and will also recommend friends and family to use this Company, keep up the good work "MyTub"... :-

Stu James