Customer FeedBack

I have been trying to get this part for 2 months and have been persistently let down, including being fobbed off by the manufacturer, I ordered it from my Tub and it arrived within 8 days! Nothing short of miraculous!
I cannot recommend this company highly enough, my first stop from now on.
The link has been added to my favourites to ensure I never get messed about again. You have scored 11 out of 10 in my book, Well Done!

Prompt delivery and a good price. Quite rare to find spare parts with such ease

The parts were delivered when promised, all communication prior to delivery was helpful in managing my expectations.
Parts appear to be correct, though not yet fitted.
Would recommend MyTub to others.

Regards,

David

Good range of products, competitive pricing, good communications and swift delivery. I would use Mytub again. Thanks

So far excellent - going to collect coals from Plumbs just hoping can find the place!

The service was brilliant and the staff so helpful.

This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.

The usual prompt response, keen price, and excellent delivery service with very helpful driver.

The order didnt come immediately But my tub was very good At updating Where things had got To and when i might expect it. Will use again

Although my order was delayed, there was communication throughout. Customers do not get annoyed because a delivery has been delayed. Most people are reasonable enough to understand that things sometimes happen which are beyond the companys control. What customers find annoying is when the company cannot be bothered to keep them informed.

I was fully informed on progress practically on a daily basis and the item was actually delivered 6 days earlier than estimated. I am happy and particularly impressed with the level of customer service.

It took 10 days for the Order to be delivered from 20th Jan the date my account was debited. It is unlikely that I will use mytub agin as delivery service is far to slow.

Great service and help. Real quick on delivery.

Special order part received as promised. Well done will use you again.
L j newman plumbing and heating

Great Service, just the right item, came on time. I will use Mytub again

Was kept fully informed about the progress of the order, and the re-delivery was organised very efficiently. Could not fault the service in any way. Congratulations.

Hi
I have checked with my shipping address with ARAMEX, it is not showing that they have received the shipment until now.

Thank You

Ezzat

Received a bulkhead valve for my old Worcester boiler at a competitive price and delivered as promised.

Order received as advised, on time - staff very helpful - site easy to navigate. Many thanks for an excellent and good value service.

MyTub customer service was excellent. Kept informed very regularly of status of my order and it was delivered when they stated. Would definitely recommend.

Thank you for sending my loom part.It did arrive on time.Bob

Delivered my item as per the description and on the date advised. Great price too.

Thankyou for keeping me informed about my order from when I placed the order to when I received it. It arrived on the day you stated, excellent service, thanks once again.

Placing the order was simple enough and the item was well priced.
What I found most disappointing though, was the absolutely crap service provided by your designated supplier and the fact it took three attempts to get it delivered, in this case, Plumb Centre, Poole.
As a result and given that you are not supplying direct, its somewhat doubtful that Id use your services again.

Correct parts supplied, very competitive price. Excellent communication, I was informed by email at each step of the delivery process.

I ordered a boiler part fro my very old boiler and tried numerous places to get it, but had no joy, half expected as part is technically obsolete. So full marks to My tub, they managed to source and delivery part perfectly. Also kept me up to date with email messages when delays in orderdelivery, so very good service.

So many thanks for delivering where others failed and for great service.

HI
Rx all OK Just the Job, fitted OK Thaaanks Good Job

Good communication and quick delivery. Would highly recommend

Fast service, delivered in 3 days well within the 7 to 10 day estimate but I have to say when I read that I was put off and nearly went to another company. Product exactly as ordered.

Bath tub was a delayed item, but you kept me informed & it did arrive when you said. Would recommend the company & use again if I needed to.

Very pleased with the Liff tap I ordered, thank you.
Christine was on the case and kept me informed and updated on the expected delivery date.
I fitted this replacement tap next day and it is working fine.
Will use MyTub again when I have the chance.
Brian

Excellent prompt service, thanks

HI.. Thanks , we received the part. A bit disappointed that the part took longer that the original estimated time because my customer had 2 options -
One supplier was cheaper but estimated a longer delivery period by a few days and your product was dearer but estimated a quicker delivery. So he chose the dearer but quicker delivery option which ended up taking longer than the other cheaper supplier had advised.
I appreciate that your delivery time is an estimate, but shame it couldnt have been a bit more realistic.
Yours, Allison

Great service, item was a good price and delivered quickly.
Also very good communication.

Item received.
Thanks for updates.

Order Received with Thanks

The service has been phenomenal!
I cant believe that I had order online from the UK to get a part in Australia.
The delivery was with in a day of specified of the international delivery date.
I was updated regularly as to the status of my order.

Regards
Peter

Excellent service ! ordered on line, cheap, delivered on time, did the job and now have an operational shower again. Thanks and will definitely use you again.

Expensive delivery for speed

An early delivery of spares which were correct and complete. Whats more they work. thank you. Stan Tyacke

Thanks for your prompt customer service replies and for reorganising delivery to a different address at short notice. The part arrived promptly the next day.

Easy to find the item I needed on line at a good price.
Parcel arrived safely within the time slot advised.
Many Thanks

Great customer service, however the web pricing on the tube is a bit misleading

Very easy transaction , part delivered on time

Very happy with the service received, easy to order, excellent prices and quick delivery. Will definitely use again, thank you.

First class service! Fast and efficient!

Good service. Prompt delivery

Everything great with immediate response due to my e-mail asking where it was, probably down to xmas period

Good speedy service with no hitches. I just worked.

Well pleased with the service, I couldnt locate the thermostat anywhere I was told it was obsolete and no longer available, but MyTub sorted my problem and it arrived on the due date. Many Thanks to MyTub
Terry Price

Thank you My Tub..... I had searched everywhere for a replacement door handle for my Belling Format 626 oven but couldnt find anyone with a green one in stock - apart from you! It arrived promptly and was easy to fit - thank you for your efficient service!