Customer FeedBack

ordered two parts one was wrong when delivered. Phoned office they ordered correct part and it was delivered next day. Things do go wrong and it shows how good a company is in how they put it right in this case top marks. Will use MyTub again Great Service.

Thank you for your prompt and efficient service. The part I ordered was exactly correct as per your description and thus everything is now in perfect working order.

Products received on time as projected.

All good. Arrived on time & in good condition. Wolseley need to update their product database.

Excellent customer service would definetely use again

Easy ordering system and speedy delivery
Thank you

Arrived on the day as promised. Excellent communication, price and all round service. My Tub My No.1 choice. Thanks

MyTub for fantastic communications, pricing, delivery and total all round service. My No.1 choice!

The service was excellent and even though I ordered the wrong part to start off with they advised me on the return and replacement with the correct part. My many e-mails were answered promptly and the staff were friendly and efficient.
The product was exactly what I required and the website was easy to use.
Chris Guest

The central heating valves I have just bought from you were at a very good price and delivered vey quickly.
thanks Brian Townley

I cannot praise the service at MyTub highly enough. I was looking for an obsolete part for a Baxi fire and they were able to onfirm that they had one in stock.
Unfortunately there was a problem with the courier service, but when I contacted Customer Service at MyTub to enquire, Christine chased up the courier and I received the part 2 days later.
I would certainly use them again.

I can only say good things about my purchase from MY TUB. the quality
of customer service was very good. I thought we had a problem with my purchase, but Christine resolved that very quickly. the item I purchased was a top quality item at a very fair price with delivery included, excellent. I would recommend MY TUB unreservedly.

Great service, parts arrived on time and they were correct, thank you.

Great service ordered before 1-00 and received as promised next day

Brilliant service, very happy

Dear Sir,

Acknowledge receipt of the shipment with thanks. We are happy with the service and support rendered.

Thanks and regards,
NS

All good recived promptly thank you I will use again

I purchased a fixing set for an existing shower. I only needed 1 part which to replace a Brocken part. I paid for a large amount of parts that I do not need. The various parts should be available as individual parts.

Just what we wanted, cheapest supplier we could find on the web and delivered on the day advised. Very happy and would use them again without hesitation.

Youve done it again guys! Sourced obsolete parts in 24hrs, great communication, Google searching for these parts is now a thing of the past! BRILLIANT!

Very good service and delete with faulty item immediately.
Thank you

Mytub were very helpful and service was excellent.

Very good service, delivery arrived on time, kept us informed on the progress of our order.
Would use this company again in the future.

Exactly as it said on the tin. Couldnt ask for better service.

Good service, and while there was a delay in supplying all the items I was kept fully informed of the progress of the order. You even sent the order in two deliveries as one item was outstanding. You couldnt have done any more. Thanks

Very pleased, good value, helpful staff and order arrived safely, I would recommend MyTub.

Excellent service. Online stock enquiry took about 10 minutes, very helpful customer services advised best method to get me the products quickly, and kept me informed until the products were in my hands. Always fast answers to online questions. Very happy!

Delivered on time, good value, I recommend Mytub Ltd

Excellent price, excellent service. Would highly recommend.

Communication was excellent and although the part was obsolete, every effort was made to fulfil the order.

All good - no problems. Correct part, good price and delivery, whats not to like

The parts were just as we needed and arrived packed well and within good time.
They were reasonably priced and we would most certainnly use this service again for any of our plumbing needs.

Item delivered on date promised at 7am despite being during peak Christmas period. Cheers.

Boiler nozzle arrived well packed but took over a week. I believe this was due to the item being out of stock. However it was the exact type required.

Good service - very pleased.

Very prompt and efficient.Fire now operational again. Part no. on the paperwork would have been useful for future reference. Thank you.
A.Chamberlain 17122015

Very prompt and efficient.Fire now operational again. Part no. on the paperwork would havwe been useful for future reference. Thank you.

The service and communication was excellent and your web site was easy to use. Many thanks.

MyTub kept me informed of the progress of my order at all times and although the order was not received by the estimated delivery date originally provided I felt that MyTub were genuine in their apologies and doing their best to expedite delivery. Once delivery was confirmed I received the order, a bath, on the specified day and am very happy with the quality of the item.

Thank you - a very efficient service and excellent telephone support staff.

Service was great but collection was not made by My Tub resulting in our delivery not being next day but the day after which affected progress on site, main problem it took my call to ascertain that delivery would be delayed, no-one called me ........

MyTub have gone way beyond the extra mile in fulfilling my order after items went missing in the post. Even though the problem was not of their making, the customer service team have been second to none and they stayed fully focused on my order until all issues were resolved and for this they have my gratitude.
In general, I found MyTub very easy to deal with and the whole experience for me was positive as they provide an excellent level of service, quality components and very keen prices.
Ordering was very easy through the desktop website and although I did not have need to use the mobile version, I have no reason to think that there would be any issues.

Well done guys, you sourced an obsolete part in 48hrs, great communication, first class service, your number is now on our board!

Thank you. I had got my order but you dispatched it with one day delay!

Order arrived promptly. Thanks.

Very good service and a good price. I would deal with My Tub again.

Excellent service throughout, no hesitation to recommend to others

Could not of asked for more Help Christine was very helpful and kept me in the picture about my order arrived earlier as promised. Would definetly recommend My Tub.
Kind regards
David

Wanting part for old trianco coal boiler. Not only did you get this part but the price was very reasonable and the delivery was excellent very quick!!!
great company

This was an absolutely fantastic company to deal with,customer service was fantastic as was ease of communication, will definitely shop again!!!