Customer FeedBack

Excellent service, many thanks

You always give us a very good service update info. by email or phone

Yes thank you received in one piece.

I was very happy with the prompt delivery which was delivered on the day stated. I especially appreciated the free delivery over a certain amount. Well done.

small problem over the product description but was sorted out quickly
good service

Service was first class. E mails confirmed status of the order, & that is exactly what happened. Would use again & recommend

Arrived earlier than expected but better than late. In good condition and colour. Very pleased.

Great service will use again

Very good. Aqua Lisa no longer available. MyTub 4 days and received.

This was a first class service, I was updated as to when to expect delivery, and it happened as promised. The cistern was a direct replacement and I was put right by yourselves as I nearly ordered a side entry instead of a bottom entry, so thanks for that. The only drawback was that the inlet, outlet and overflow are all in the correct position but the two screw holes that hold the cistern to the wall have been moved about 38", so a straight forward exchange took longer than it should have. Not your fault its Twyfords.

Very easy to order from the website. Stock was confirmed by email within 5 minutes. Goods arrived 2 days later, as promised.
Would use again, and would recommend to others.

My order was dealt with efficienty and I was kept in touch at all times as to the delivery date and staus of the order.
I would recommend your service to my friends.

Thank you

Excellent customer service

I am so impressed with the excellent service very quick responding to my enquiry regarding an obsolete part which I cannot get hold of anywhere else!

Communication also excellent by email and over the phone

Will certainly recommend your company to friends and colleagues !!

Excellent service, communication and delivery.
First class and will recommend to others.

Many thanks a day late but not a problem
good polite service when called
problems resolved in a swift manner
Thanks

Will never use you again i need those parts
To complete a job rhis week ended up with them Friday afternoon at 17.00

Took a while but was kept informed along the way... Cant fault the service or product Many Thanks.

Spot on, great service, delivered well within timescales set and was very good when I got the order wrong on-line, very responsive and corrected my error.

Service, product , delivery etc all very satisfactory thank you.

Our Rada shower tap arrived today May 11th, three days later than predicted and 27 days following our order which was placed on April 14th. The produce is excellent but the delivery time was excessive and, if this is normal, should be indicated beside the illustration on your website. All communications about this have been prompt and courteous - thanks for that.

All went like clockwork, the product was exactly what I ordered and the communication throughout the order process was excellent. Very efficient and would certainly recommend.

Excellent service. Extremely quick delivery, and a very good price.
Thanks!

recieved seat ok now fitted good service

Excellent customer service! Thank you for your help and I would highly recommend MyTub.

Excellent service and good communications! Managed to get me a sink unit which was no longer readily available, direct from supplier. Delivered ahead of schedule. First class!

Great product with the strengthener, witch made the cut down panel give a pleasing result

Excellent service, thank you, will use again.

Excellent service, great communication, good prices,
thank you
Graham

Hi MyTub, Order has been delivered now all present and correct. Thanks for an excellent service.

The item arrived next day - great service

Thank you very much for quick response and fast delivery.
Your customer service is excellent. Christine was really helpful and I apppreciate very much for her updating order progress on time.

Service was excellent and lots of other retailers should be able to offer this level of customer care - product got a minor depression caused by a knock in transit and the company was keen to exchange for a perfect item. Thank you - Im very pleased with the item having made the swap.

Very happy with service and product.

It arrived on the day stated, three was in good order, however the fixing clips and seal were not present. Delivery driver was informed as it came from Wolsey parts center, said he would get one sent out but am still waiting for it. Luckily I was able to use the clips of the existing sink. Very poor.

Prompt service and exactly as required - Thanks.

Really pleased with the service! After weeks of searching for a toilet seat impossible to get on the he high street, we used MyTub who supplied a quality product via a local merchant. I wouldnt hesitate to recommend you. Thanks!

brilliant service - very pleased thanks

Although what I ordered was the cheapest I could find online, the delivery of around 2 weeks was very long, especially when most sites nowadays offer a two or even next-day delivery. Two weeks without a fully-working shower is a long time to have to wait.

When the parts were delivered I wasnt home, so they were taken to a centre, more than a 90 minute trip from my house, which was quite inconvinient.

Still, I have the parts now, Ive fitted them and my shower is as good as new.

The ordering process was straightforward. Items required were easy to find. Prices were competitive. The part delivery items were recieved promptly, and the remaining item as soon as practicable afterwards. Email communication was clear and thorough.
Thanks again

good service, would use again

Exemplary service. Originally placed order on ebay but was let down greatly. Your companys handling of my order was first rate and your communications excellent. I was updated regularly regarding the delivery status leaving me free to carry on with other things. THANK YOU.

Really please with the service I received.

Fantastic service thanks so much 100%

Product received and fulfilled all expectations.

Excellent help and service all round.

The whole experience of ordering from Mytub was excellent from the first contact with the sales team to receiving the goods on the day I was promised.
Excellent Customer Service and very helpful Sales staff. Keep up the good work!

Awesome & first class customer service special thanks to Christine and Deborah, absolutely polite and helpful, lightning fast shipment plus accurate updates on every step from having placed the order until delivery. Company and staff - highly recommended!

A first class service was provided by your staff. You sent me updates about my order and the items delivered were exactly what I needed to fix 2 leaking radiator valves. Having searched high and low for the type of radiator valves fitted in my house I was extremely happy when I found mytub on the internet. Your staff were very helpful in ensuring that I had chosen the right items. I am very impressed with mytub and will definately use your services again!

Your service really is excellent, keeping me up to date literally every step of the way. Very unique.
The product I ordered was exactly what I needed.
The website is ok, useable but a bit busy and could look a bit more up market. A minor issue.
Over all Im a very happy customer who will use you again. Thank you.

I was really pleased when you didnt have what I ordered you suggested 2 alternatives which saved me messing about.
Very very good no body else Ive used does it.