Customer FeedBack

A very nice product, when it finally arrived.
My first delivery was lost in transit but Mytub were very good at keeping me informed of the situation.

Excellent prompt service and very good communication.
Would recommend.

Your customer service was 1st rate. after trying to resolve the problem with my order I was refunded for the item .
I wish to thank Deborah for her patience and help in resolving the problem.

Goods arrived in good time and well packaged. Thank you.

I placed an on line order for replacement parts for my 5 year old boiler. The process was very simple and efficient. My Tub kept me well informed as the order was processed and dispatched including notice of the day of delivery. I can recommend this company.

Wow ordered this on Wednesday morning and it arrived that afternoon. Very impressed with the service. Website easy to use as was ordering. Item arrived all packaged intact and unopened part for an old boiler will be recommending and using this site again. Well done on a A1 service. Thank you.

Excellent communication so i could keep my customer upto date

A very good service and price

Fast, efficient and good advice regarding obsolete equipment. Well done Mytub!

The product came in good time

Great price, great item replacement toilet cistern, great comms, recommended!

Great service, delivered on date specified although quicker delivery would have been appreciated as only have one toilet.

Good communication and quick reply to emails.

Thanks will recommend to friends and use again

Clear and easy to use site. Updates to orderestimated delivery date kept me informed of the progress of my order. Very happy with the service given.

We were happy with the purchasing process, it was only the delay in receiving a delivery date that caused us a problem as we had a building project on and there was a chance that we needed to reschedule other tradesman. As it happened the goods arrived on the date that they were eventually promised for.

Excellent service. Sought discontinued items for me and delivered promptly.

While offering best value for this product, which is why I purchased, BUT delivery time of eight working days from order is simply too long for a business user. I will have to consider this delivery delay if ordering again.

Regards
R Page.

First class service, items delivered on exact day stated.

Excellent service. Highly recommended. Thank you

Excellent service, went above and beyond the call of duty. Very happy and will definitely use again!

SERVICE - GOOD QUITE FAST IN RESPONSE AND DELIVERY
PRODUCT - GOOD IN QUALITY AND PROPER PACKAGING
WEBSITE - VERY FRIENDLY.

Christine

Thanks for letting me know - our repair guy said Stoves had hinge kits left and I got excited when your website said you had!

Regards David

Fantastic customer service
Item is perfect Really pleased with it
Would certainly recommend company to anyone

Pump turned up on time fitted and hot water now on, many thanks! Mick Frampton

Thanks for the part, arrived safe and sound, top service and quality parts.
Will shop again.
Bags a little large but I can live with that!

Kind regards
Glyn Stein

Excellent service and communications

Excellent service at a good price very happy.

Just fitted items and work great - mytub cheapest on web that i could find thanks.

Good service. Appreciated calls from delivery driver

Good initial customer service after placing my order online. I had duplicated an item on my initial order so customer services rang to alert me and amended the order to correct the required quantity. Lead in times were quite lengthy 4 weeks for my order so I had to ring MyTub on the day prior to the expected delivery date to get an update, delivery was then arranged for a date convenient for myself. There are an extensive range of Items on the website all of which are competitively priced. I am satisfied with the service provided and have placed a further order with MyTub.

Thank you I received my order in double quick time a very professional service and Im sure I will be using you again..

Great experience - sensible price, genuine part, swiftly delivered, regular updates on order process - happy man!

Super. Great communication, speedy delivery and value for money. Cant ask for more.

Thank you for the opportunity to comment on my order.
The people I have dealt with and the actual products are fine but the overall service I have received is the most chaotic of any internet order I have ever made!
To cut a long story short, a large number of e mails led to my order being delivered on 3rd September - or so I thought!
2 of the 3 items were actually delivered with no mention of the third.
After more e mails, delivery was arranged for pm today 7th September. Just to add insult to injury, The missing item was delivered at 11:20am and it was only by chance I arrived as the van was about to leave.
To sum up, my straightforward order took a stack of e mails, a lot of time arranging various people to wait in to receive it and eventually a bit of luck to complete it!
Overall - At the moment my feedback is - Not good enough and not a site I would recommend or use again.
Regards
David Morris

------------- ------------------------- -----------------------

Dear Mr Morris

I have looked at your order, your hand made porcelain toilet pan had arrived damaged into the branch so had to be re ordered.

Please accept our apologies for the delays.

Regards
MyTub

Very efficient delivery and notifications of transit. Thanks

1st class service delivered on time and product good quality.I will definitely be shopping be shopping here again.

Found & delivered correct item promptly

Great Customer Service - Delivery within reasonable time.

Good customer service and helpful contact - when it became clear you couldnt supply the original panels I wanted and to be honest, I thought they might have been discontinued you offered me options and quickly processed the new order and partial refund. You were also courteous while I was asking what turned out to be a foolish question! : Your supplier rang me promptly to arrange delivery, which was in the timeframe specified. Thanks!

excellent service
tried elswher to order a discontinued toilet cistern and failed.
ordered with MYTUB no problem!!
quick dispatch and well packaged
would highly recommend
Thanks Pete Woodland interiors Nottingham

Delivered on time, Very helpful in offering me correct alternative as my request item was discontinued. Good people.

Great service and keen price. delivery on time.

Very pleased with the quality of service and prices, would recommend you anyone and would certainly use you again

Once again we have been kept up to date with the order process from start to delivery. Delivered on time and does what it says on the tin. Wouldnt hesitate to recommend or use again - which in deed we have.

Service could not be bettered.
Next day delivery .
Product lookes good but not yet installed.
Website good, easy to follow.
I would recommend "My TUB" to aynone.

Fantastic customer service, highly recommended

God Job, you are very perfect with the information.
Thank you

FC

Good and prompt service. Kept me updated all the time. Order arrived on the stated date and as described. Very pleased. Will recommend everyone to give a go

Everyone I dealt with was extremely helpful and efficient. Steve Marshall particularly. I had been let down by another company so I tried myTub. The bath I wanted was out of stock at the manufacturer but Steve suggested a replacement. I placed my order on Thursday. I needed the bath by the Monday and it turned up the next day, Friday!! Admittedly the bath suggested was quite a bit more expensive but time was of the essence. Thank you again for such good service.

You always keep in touch and let me know how the order is going. Thank you Debbie.
I find My Tub very useful for finding obsolete parts that are difficult to come by.

Thank you for speedy processing & delivery of my order. Good communication from the supplier. I would certainly use your services again.