Customer FeedBack

Very good service

I found the whole experience of ordering form you very efficient. The order confirmation, updates and delivery were all sufficiently detailed and prompt. Packaging was adequate and the delivery operative polite and well presented.

I received my order, yesterday lunch time at around 12pm. I must say that I feel a little let down as I placed my order on the 281112 and didnt hear back from you until the 141212 to say that the complete order was not in stock and would not be until January. I asked you to go ahead with the order as you had already taken the money from my account. I then had an email on the 171212 saying that the order will be in by the 070113 only to be told again that the order wouldnt be in until the 210113. I understand that this is not your fault but i would have preferred it if you could have let me know a couple of days after I placed my order that the order was not in stock as my customer was left without a shower for nearly two months.

I originally found someone cheaper but I couldnt get through to the other supplier so I ordered from these guys. However before I ordered I asked them to price match the other supplier but I didnt really receive a price match.

I placed the order on Tuesday and it was supposed to arrive on Friday but it arrived on Monday. But the weather was not ideal so that may be an excuse for the slight delay.

Great service - right product turned up when promised despite the snowy conditions. Thank you.

Excellent from original enquiry to delivery. Good email communication and delivery on the day specified. Will definitely use again.

After sales was excellent with updated delivery information. Once delivery date confirmed this was met. Competitve price with service. Thanks

Great service and amazing prices at least 10% cheaper than a few other sites I tried. Will definitely use myTub again.

The delivery was on time - particularly like the regular email updates to let me know how the order is progressing.

Good service in my opnion, delivered on time as stated, and left with a neighbour as requested.----- Did what it said on the tin!!!!!!!!!!!

While the order is NOW complete, it took far to long to deliver weeks rather than days and the price went up to boot.
Over all score for MyTub = 5 out of 10

Very Good Price, But:
Ordered 2 Entice WC seats, after receiving a delivery time lead time update email at 0908 hrs confirming 2-3 days delivery.

After order placed @10.08 hrs same morning, delivery time then quoted as 12 days out. Not good

Swift delivery, good price. Painless transaction.

I was very pleased with the quick and efficient way in which my order with Mytub was processed. Many thanks.

Excellent service as usual - order delivered promptly, on specified date and by very helpful driver.

In spite of your advice that this delivery required a signature and in spite of my
presence in the house all day on Jan 16th the goods were not delivered.
On the morning of Jan 17th a neighbour brought the thermostats which had been left in their porch in full view and without your delivery man even ringing the doorbell.
We have the items but I do not consider this to have been very good service.

Quick service goods exactly as described. I think that Carriage charge was excessive for such a small lightweight item. Should be an option for second class postage as not all customers are in a hurry to receive items ordered.

Goods arrived on time and job now done! Many thanks Roy.

I was pleased overall with my purchases. I did have a couple of questions about the products and delivery time which were answered although this took quite a long time. I was beginning to get a bit worried about whether everything would turn up in time. It did but I could have done without the stress!

Item not in stock so I was disappointed with the delivery time but, otherwise, service and communication was good.

Staff very helpful .Searched around and found what I required

Delivery was prompt and items were what I needed.

Price was excellent compared with some other sources--Parts Centre for example whose prices are outrageous

Many thanks for your efficiency. I have collected my order from Yeovil Plumb Center this morning.

Good service and delivery no problem wahtsoever, would definately use My Tub again!!

No problems. Good service

Very easy ordering, delivered as promised, emails helped me track the orde.

Website was easy to use, found the correct part, ordered it. Is was delivered when predicted online and everythings working fine now. Thanks for your help.

Service could not have been better well done

Product and price excellent, however the delivery was slower than expected but this maybe due to christmas postal services.

Thanks for informing me about delivery date. Arrived on the day advised. Pleased with service.

Delivered promptly, not well protected but carried indoors: look OK, but lid not yet removed. Thank you.

Thanks, good product & delivered quickly

Very pleased with service - good price and goods delivered on date given. Will be happy to use again in future.

Hi. Very pleased. Excellent service. Thank you

100% satisfied. Would definately recommend you to anyone else and would return to you again for further equipment if required.

Excellent service. Difficult to find tap mechcanism parts ordered Tuesday were delivered Wednesday morning.

excellent service!! like the way you kept me continuously informed all the way

Unbeatable service A

I received the order promptly and greatly appreciate your help and patience in resolving my sensor compatibility problem.

Many thanks

On time, on budget and to specification, what more can I say. Perfect

Very satisfied, order arrived as promised as advertised. I would have no hesitation in using my tub for any future needs.

Very Pleased with product and service, and very good communication.

Thank you

Dear Sir

the goods have arrived. Thank You.

the only issue i have is that they took a long time to be delivered.

Yours Faithfully

Graham Blackburn

delivered promptly, thank you

Received the Item I ordered on time.
Really happy with the service provided.
And specially the really good communication with the customer service

Part arrived within 24 hrs and no problems whatsoever. Many thanks. No hesitation in using you again.

service excellent and prompt

Thanks ladies for your prompt help and support, i will definitely use MY TUB again-Have a great Christmas! Pete Irwin.

Thank you for ensuring that I got the parts before Christmas due to the parts being out of stock.

However I would not have ordered from you if your website had told me that you were out of stock when I placed the order!!! I had to pay the shipping to get the parts on time.

Customer support was great!

Miss-leading customers at point of order first class!!

Oppertunaty of a repeat order from me...........nil!!! Priceless!!!!

Good delivery service. Bath arrived earlier than expected. Kept informed on deliveries. Packages arrived in good condition. Drivers helpful - were on 1st floor & both were willing to help carry heavy good up the stairs. Price competitive. Would recommend to others.

Thanks, bit slohw delivery, but good service, good prise. Thans again

With my order you stated that some of the items were obsolete. You suggested an alternative form your vast stock. These items not only fitted but were also cheaper. I received them in your started time frame. Thank you.