Customer FeedBack

Goods due 05 08 2013. In spite of glitches with this order your customer service has been impressive. You have sourced alternative fittings and I have been kept informed of progress.
Thank you.

Proactive response from MyTub team as I had incorrectly ordered the wrong colour to begin with - many thanks.
Final delivery notification only came through on the morning of the delivery but was the day that had been given as an estimate. An approximate time would have been useful extra information.
All in all a god experience

Delivery very slow and expensive. No additional cost for post at placing of order.Will not use you again.

After ordering, I was kept upt0 date as it was processed and estimated delivery set. As this was finalised, I was given the actual delivery date the same and it was promptly delivered. The item was as described, undamaged, complete and the price was very good. I am a very happy customer because I shopped around and discovered a good supplier. Happy to recommend to friends and family.
cheers Peter

Goods ordered in the evening, response the following morning with estimated delivery, goods arrived as specified, excellent price and delivery what more can a customer ask for.

All good. great prices, fast delivery, kept well informed of delivery time and date.

Hello,
Your shipping has been OK to day not yesterday as announced. All is OK, Ive checked the contents, the three items are as expected.
Thanks you very much.

Competitive pricing, free and timely delivery.Fuss free.

The product was in good condition and simply did the job, it was delivered very quick. Highly satisfied.

The items were delivered quickly and were well packaged. The delivery driver was very polite and I would definitely order again from mytub. Many thanks.

I used your check stock feature which varied you had my sink in stock before I placed an order. This gave me confidence that I wasnt going to be left waiting once Id placed the order.

Once the order was placed the communication on my delivery was very good and my purchase arrived promptly.

Price and service are first rate.

Found exactly what I needed. Great service and kept me up to date with the progress of my order. Would recommend mutub to my fiends.

The tap arrived quickly. I cant comment on the tap because the plumber hasnt been yet!

Excellent service!

Dear MyTub

Many thanks for your help. I did contact the manufacturer and I spent a great deal of time on the internet finding possible suppliers.

It appears that the part is definitely unavailable and I am now having to replace the cooker, even although it is still in "reasonable" condition.

I would like to say that your service has been way beyond what I had expected and that you have gone out of your way to be extremely helpful.

It will not be forgotton.

Many thanks.
John H

All OK thank you.

Redeemed by good customer service Thanks Deborah after wrong product delivered.

The wrong product was delivered but after a call to Mytub the correct part was delivered a few days later. You find out how much a company values its customers when theres a problem to sort out and Im happy with they way Mytub dealt with correcting the mistake. Thank you.

Hello, I received my order, everything is perfect! Thanks again. Too bad he must contact the carrier to make an appointment for him to deliver me, and delivery costs are very expensive, more expensive than the item ordered.

Faulty item sent out first time but the speed with which a replacement was sent was staggering. I missed delivery of it the first time because it came so fast. Excellent service from a company that obviously values its customers. Well done.

Excellent update system kept us informed as our items progressed towards delivery which was exactly as per quoted date prior to order.
Items were well packaged and in very good condition.
Can find no fault with MyTub from our pre-order queries to receipt of goods.
Excellent service which we wil use again in future.
Many thanks.

Communication was excellent giving me updates however I was given two delivery dates that were not fullfilled and I had to ring up every time to ask for confirmation of delivery. I eventually received the goods on the 3rd proposed delivery date.

Excellent service. Goods orders easily, delivered very quickly, and kept informed of delivery progress throughout. Would recommend and certainly use Mytub again

Not very impressed. I ordered a white REGAL slim Line S374001 6L Side Supply, and you have sent me a black Conceala S6216.
Not much use to me, so I will be in contact with you tomorrow to get the order right.

Alan Spencer

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Hello Alan

Very sorry this has happened, I hope it does not cause to much inconvenience. These errors are extremely rare and we will rectify ASAP.

Regards
MyTub

excellent service thankyou

great service . got my order easily

Excellent service. Ordered on Saturday arrived on Tuesday. Quality product. Had to pay extra delivery as not a stock item.

Would not use again although delivery was free waited far to long 2 weeks

When I placed my order there was an initial blip with regard to delay in the delivery date However, this was very quickly resolved. The interest for the customers needs was noteworthy and reassuring.
Two members of the staff need special mention--- Deborah and Christine whose dedication to my requirements was exceptional. THEY ARE BOTH A CREDIT TO THE COMPANY and need recognition.

Received delivery today. Thanks.

Thanks very much.. Please mark the order as complete. Should I order another cartridge when I can get the delivery

Good service Thanks
Arrived as predicted and the job is done

good friendly service

Goods delivered two days early.

And as precisely ordered.

Well done.

All round a very good service. Would definitely use them again .

Regards Stephen Hindley

Thank you guys, for getting this order to me! I just received it today.
I appreciate you going the extra mile to fill my order, I really needed these parts.
Have a great week!!

Many thanks for the excellent customer service

Thought I was going to have to cancel my order as it could not be delivered when needed. Bathroom fitter due on 8/7 and item not available until 16/7 !
Staff managed to juggle the order and item delivered promptly on Thurs 4/7 with a smile.
Thank you.

Brilliant service. Image of product not already on the site but you were able to obtain it ASAP for me. Received the item in only 2 days, shipping to ROI. Thank you.

Deborah , in the office was excellent and very responsive to the delivery failure. You were let down by your supplier , however it would not put me off using you again . Good Customer service overall. thanks

Always quick, always helpful and pricing is good too.Definitely recommended.

Kept informed of when deliveries would take place and of any delays. Very good service and would use again.

really impressed at the speed of delivery. A great service and a fantastic price, the whole process was faultless. Mytub will be top of my list for bathroom and plumbing needs

Thank you for the good service and communication. Outta sight replacement curtain has arrived but not fitted yet. Im sure it will be fine though.
Thank you!

Significant stock issues leading to late delivery and delays to my build. Very unsatisfactory.

Also, the need to send emails via your web interface is annoying if you are not at a computer trying to do it from blackberry.

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Hello

The goods you ordered are specialist commercial and not a common item. I also see there where 3 items to your order but only one was stock checked which maybe the result in your disappointment, I am sorry you have been inconvenienced.

Our notes system logs you in and takes you to where you reply from a one click link in the email.

Regards
MyTub

I didnt realise the part was being delivered locally by a local supplier.

Grill is OK, however, a corner weld tack isnt very robust but itll do.

Thanks.

Gordon

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Hello Gordon

Please forward a photo, we do not sell "it will do" goods. It may need replacing.

Regards
MyTub

Goods arrived ahead of schedule - emails not.

My order arrived on the day specified, thanks. It would be useful if a text message was sent to indicate likely arrival time, I was just on the way out when the driver arrived, so nearly missed him.

Thanks for the excellent service, I collected the goods from the local suppliers as you suggested to prevent delivery charges and everything went smoothly. Your customer service is especially good and not as common as you would expect nowadays so thanks again.

M W Kean

Order recieved, good professional customer service, with thanks

Excellent service, saved us a lot of money!!

Thank you