Customer FeedBack

Thank you for your help and for finding the right part for me ...
very good will used you again
Richard Preuth

good product, many thanks

fast good service.thanks.

Took 3 weeks to deliver. To be fair, communications were good, but for an online seller claiming that items were in stock and delivery in 2-3 days, the overall service was pretty poor. Under the circumstances, i would have expected more of an apology or discount off next order - otherwise i might as well go to my local plumbing centre next time.

Thank you for excellent service. The bath came very quickly and I was well informed about delivery.

I am happy to say that the diaphram washers have arrived at last and they are exactly what we ordered at the start. The wrong washers were sent originally and it took ages for the correct ones to be sent despite the inconvenience of not being able to use the cistern for so long. This has been an unfortunate transaction but probably an exceptional one from Mytubs point of view. Good luck for the future. regards. E S SMITH.

This turned out to be a very lengthy transaction, but your staff were very helpful throughout and we got there in the end.
Thanks
Rob

Very pleased

My radiator was due for delivery on the 30th, which it did not make. I was informed it would arrive the next day, which it did. In this instance the item had a long lead time for delivery which I accepted, maybe it would have been possible to inform me a two or three days before its new delivery date rather than the day before.

Speedy service and delivered item as promised. Great service.

Excellent product Sales support and Delivery!!

The price was good but the service was some of the worst I have had shopping on line. One broken promise after another. If I had not progressed the order by phone I would probably still be waiting!
You need to get your act together, I will never use Mytub again.
Still convinced you write the rave reviews yourself.
Frank.

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Dear Frank

Good afternoon, I am very sorry for your experience.
No excuses, all I can see looking at the order is we chased this up with the
manufacture a lot. We gave up & got in from another branch which meant it
had to go through several sets of hands.
I am really sorry we did not keep you informed as we should have and normaly do.

Regards

I bought some replacement radiatorthermostats.
myTub gave the best price by a long way and the items arrived
very quickly.
Nice job boys.

Fantastic service provided!

Excellent service and prompt response to order change requests. I will definitely be ordering from you again in the future.

Could not find item anywhere else on web - lifesaver! - Super service, will be back!!!

Excellent service.

Thanks for your help... I needed to contact Twyford for help with the "S" type toilet.

Regards,

Ralph Wood

Excellent service with very helpful staff

Excellent service, goods arrived early

Never heard of this site before, stumbled upon it whilst trying to find a relatively unknown shower screen.
On finding the unit, the site said it would update me as to availability, which it duly did, and then delivered next day, not bad !! Very simple to use and quick with it.

Excellent service in every respect. would buy from you again.

Great Service, although units took longer than expected to arrive

I will certainly be using Mytub again, delivery could have maybe been a little quicker. Kept well informed on order progress.

Very impressed. Great, easy to navigate web-site.
Simple to order and excellent pricese.
Delivery within 48 hours...beat that!

Gerry Martin, Edinburgh

I never realize thah i will get spare so quick with in 24 hours. Thanks for very good service and keep it up. I will deall with you in future if I need you thanks again and kind regards M Vadher

Excellent service form MyTub. Email communication very good, delivered the goods to the door of our house very quickly - even faster than stated in the emails. Radiators delivered were in good condition, and the correct parts. Price was better than competitors, will use MyTub again.

Although my order could not be completed as quickly as we might both have hoped, I was kept informed about progress and the items were delivered by your transport just under 3 weeks after the order was placed.

Many thanks for your prompt despatch of the hinges they are perfect. Great service.

Many thanks

Kenton

A good price and speedy delivery through my letterbox. Frequent email updates kept me in the picture whilst my order was processed. I am pleased with the service and will use again.

Good communication and great value. Many thanks

Product is fine & has been fitted - only complaint is that it was delivered the day before that agreed & as noboby was in it was left propped up outside.

Thank you order arrived when you said it would. Brilliant
Thanks

A OK

I ordered a Twyford Barbican basin from mytub because I love this piece and I could not find it here in France.
Mytub was the only company on the web to take international orders so the choice was made.
In a matter of ten days my twyford basin had arrived, in perfect condition because it was packaged extremely well in bubblewrap and wood casing.
These guys are real pros, they also kept me informed with updates to my order pretty much everyday...
If I ever need other pieces I need that I cant find close to home I will go with Mytub again, no hesitation!
Thanks

GREAT SERVICE AND PROMPT DELIVERY.....

The order was dlayed by lack of stock but i was kept fully informed. Very satisfactory

spent over 4 hours on tinternet trying to find an obsolete boiler part and "MY TUB" came up with the goods at a reasonable price and kept me informed throughout regarding the order process

many thanks - ian

Thankyou for the prompt service - the item was delivered exactly as stated on my order confirmation. I also had a propmt reply to my query regarding the compatability of the product with other brand. I would certainly order from you again.

Excellent, helpful service every time....

delivery took a little longer than I had hoped

thank you for sending my order in super fine time, and for keeping me up to date with my order it fits perfectly in my fire very pleased. thank you terry plymouth.

The price of the tap was very competitive and delivery was quick.
A for Customer Service.

we very happy with staff up dateing our order delivery,also service and delivery very fast would use company again thank you

completely satisfactory
the order came in 2 deliveries 1 yesterday and 1 today but this was clear in the documents
thank you

Very good service & tracking will use again as long as the price is good

recieved item thank you, the only issue i have is that we paid the £7.50 for a quicker delivery and but it still took approx 8 working days.

Apart from this i am sure we will use you again.

It all worked as it should have done, and I received the kit on 28 March, having placed the order on 21 March. That was quite satisfactory, but when I placed the order there was no information about delivery time, or availability.
I had to make a phone call to get this information, which I dont think I should have had to . Not quite as slick as some sites.
Peter Jones
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Hello

We endeavor to keep customers updated with news good and bad, on this occasion a note was created, but not sent to you in error!
Sorry.

MyTub

The prices were very competitive,and although the order was delivered correctly on the day promised, it was well over three weeks after the order was placed. This is very unusual in this day and age, and there was no indication before I placed the order that delivery times might be that long. I will make sure I enquire about delivery times BEFORE I place an order in future - had I known, I would probably have looked elsewhere to see if there qwas a supplier who could deliver more quickly - even if it cost a little more.
Clive Snashall

The wording Does not have an automatic price update please enquire really means the price quoted on the page is meaningless. I checked the stock on the system and received an email saying the item is in stock. The system allowed me to order and pay at the price shown but I was then emailed and asked if I really wanted this colour and if so the price was 50% higher because it was a special order!
As far as Im concerned I was offered goods for a price, I accepted that offer and paid that price and then was told the price is significantly higher. I dont consider this to be good practice and recommend the wording be reviewed.
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Hello

This is a very valid point and one which will get addressed thanks. Price on application may be needed to prevent ordering.

Regards
MyTub