I have recently received this order exactly on the day predicted - about 10 days after ordering, as warned.
It was a Vaillant VR61 mixer module. This communicates with the boiler eBUS and allows control of the domestic hot water valve at a high temp if required, and of TWO central heating zone valves. It replaced in my case a VR65 which will only do ONE central heating zone valve. This was unused though I had opened it to look at, but Mytub agreed to take it back with a 15% handling charge deduction if I packed it up in original packing. Very good of them, I thought.
The equipment itself is German and as with many Vaillant controls the instructions are a somewhat opaque translation! However I shall master them!! With the VRC430 weather compensating device, the system is said to be hig ...Dr Iain McQueen
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Well pleased ...Victor Gonsalves
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Very imoressed with your service, from ordering up to and including delivery. Would certainly use you again. ...Charles Archibald
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Great service, supplied exactly what I needed. Highly recommend. ...Jeffrey Alan Steeden
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Excellent service - thank you. Goods arrived in perfect condition and exactly when they said they would be delivered. Would definitely recommend you to friends and relatives. ...Sue North
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Boiler nozzle arrived well packed but took over a week. I believe this was due to the item being out of stock. However it was the exact type required. ...Guy Greenwell
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Easy to use website, kept informed about delivery date, arrived perfectly, well packaged. Cannot fault MyTub. 1010 ...Mr John Scott - Best Western Pinewood On Wilmslow Hotel
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Overall, a not very good experience, admittedly dealing with a tricky problem. Let me first say though that the staff I corresponded with were absolutely first rate- a credit to you.
Having said that, It took over two months to locate and ship the part I was looking for, despite having been promised it would be delivered much earlier. Also, the punitive shipping charges meant it was nearly as cheap to buy two as one- so I did. I guess this means you do not want small bits of business.
Finally, and not really your fault, the part I was sent was not a copy of what I was trying to replace. It looks like the supplier has tried to produce a universal part to replace many minor variations on the same theme that have been produced over the years. It did not fit. Only through the applicatio ...David Pawson
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A good price and speedy delivery through my letterbox. Frequent email updates kept me in the picture whilst my order was processed. I am pleased with the service and will use again. ...John Main
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excellent service agents also very helpful thanks. ...MR LAMI EL-NAKIB
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