On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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Wonderful experience all around. Excellent communication, kept me uptodate on delivery timescales and progress.
Could not have expected more from a little known company. Will come back again if need anything else.
...Aditya Gupta
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Quick replies to queries, timely delivery. Many thanks - would use your company again.
...Sameena Ismail
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The item was slightly smaller then the original which is discontinued. Otherwise an excellent delivery service and am satisfied with the new item.
...Len Ricardson
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The replacement part was received on time and has fixed the problem - many thanks!
...Mr Andrew Rogers
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Great customer service and quick replies to any emails regarding my purchase. The part was sent out quickly and my boiler is working perfectly in fact better than it did before
...Duncan Kerr
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Within a few hours of placing my order, I received an email back informing me that the item was out of stock, both with mytub and the suppliers, and that the best expectation was 3 weeks. I received an email update when the item was back in stock, with a promise for next day delivery, which was carried out perfectly, in the morning. I feel well treated by mytub, and would happily use them again.
...Phillip Edwards
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Goods delivered two days early.
And as precisely ordered.
Well done.
...Tony Gamble
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Thank you we received our order, with good customer service.
Thank you
...karen hounsell - kennet court
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Thanks for the excellent service, I collected the goods from the local suppliers as you suggested to prevent delivery charges and everything went smoothly. Your customer service is especially good and not as common as you would expect nowadays so thanks again.
M W Kean
...Maurice Kean
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£
£604.23 
